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HARRIS Hotel & Conventions Kelapa Gading Jakarta
Ranked #37 of 453 Hotels in Jakarta
Jeddah, Saudi Arabia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Expensive”
3 of 5 bubbles Reviewed 31 January 2012

I read at the Trip Advisor.com < all the riview maybe suitable for other country except Arabic.
All the services so perfect until one of the Hoskepping staff under estimate me because I"m arabic.

Overall my stay is comfortable.

  • Stayed January 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Rich_arabicmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrisKG, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this review, 2 February 2012
Dear valued guest,

Thank you very much for taking the time to share your opinion with us and we are very please to read that you find that all the services were perfect and that you had an overall comfortable stay with us.
All our guests are valuable to us and your feedback is the most precious source of information in order to consistently keep on improving our services and facilities.
Again, we thank you for having chosen Harris Kelapa Gading, and we are looking forward to welcoming you very soon on the occasion of your next trip to Jakarta.

Harrisly yours,
Jenny Herdanto
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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581 reviews from our community

Traveller rating
    187
    284
    84
    15
    11
See reviews for
143
71
37
268
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Thai first
  • Any
English first
Los Angeles, California
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 10 January 2012

Service was great. The only thing that was not impress at all, the hotel did not have back up power. The day we checked out, the power down for almost 1 hour. We stuck on the elevator, and had to force open the door. And, walked down with our bags and a baby from level 15.
My sister husband's stuck in their room.
Only if they had back up power, everything was great.

  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RhendTsai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrisKG, Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this review, 11 January 2012
Dear valued guest, thank you very much for staying with us and for taking the time to share your comments. Guests feed back is our most precious source of information to assist us in our quest to consistently improve our service and facilities. Please accept my apologies for the bad experience you had with us, and i do sincerely hope that, even thought, you will keep a great feeling about the hotel and its team.

Once again, thank you very much for your review and we are looking forward to welcoming you.

Harrisly yours,
Jenny Herdanto
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 December 2011

From the time of checking in the service was friendly and efficient. The room was spacious and location perfect for meetings in jakarta and for a day trip to Bogor. The general manager, Antoine, was particularly helpful in providing golfing recommendations around Jakarta.

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Davidjkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrisKG, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this review, 6 December 2011
Dear David,

Thank you very much for your review and we all highly appreciate your very positive comments.

It has been a true pleasure meeting you and chatting with you about golf as you seem to be a big fan of the little white ball. Kindly let me know in advance about your next stay with us and if you have some time available, maybe shall we enjoy a golf course together? Some golf tips would be warmly welcome as i am still a beginner.

Looking forward to welcoming you again very soon,

Harrisly Yours,
Antoine Villette
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Probolinggo, Indonesia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 5 December 2011

The room is clean and well-kept. Basic amenities were provided - soap, shampoo, sandals. Asked for comb but told that charges applied. Excellent location since the hotel is attached to a shopping mall that is quite big. You can basically find anything at the mall - food, luggage, sports items, cafes, electronics. Staffs were friendly and helpful. I love staying here due to its location, other factors are of average rating.

  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Binana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrisKG, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this review, 6 December 2011
Dear Valued Guest,

Thank you very much for staying with us and for sharing your opinion as our Customers feedback are the most precious source of information in order to consistently keep on improving our services and facilities.

We are delighted to read that you did enjoy our hotel and the Kelapa Gading Mall and hope to have the pleasure to welcome you again very soon.

Wishing you a wonderful day,

Harrisly Yours,
Antoine Villette
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 4 December 2011

First I was there for a convention and we got the Happy room and a couple of room there at fifth floor. The Hotel first impression was it looks like a movie center. Then well I thought the orangy is pretty cool, but staying there longer I couldnt effort to stay there anymore just because everything there is orange and you know, orange is a pretty cool color, I have no offense I love orange but imagine everything being orange. like bright orange. it makes you feels really energitic at first but then become really ..I dont know.. tired just looking at the plain orange. the room is okay. the breakfast are great. dinner are ok. There are also swimming pool and fitness center which is great. The hotel is a part of department store so its really easy walking through and spend time there. I enjoy my stay regardless the color.
oh but I elevator is just really slow because there are three but one is broken and 4-5 days they dont even bother to fix it. we have to wait FOREVER to get up and down.

  • Stayed October 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Maymii237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrisKG, General Manager at HARRIS Hotel & Conventions Kelapa Gading Jakarta, responded to this review, 5 December 2011
Dear Valued Customer,

Thank you very much for your comments and we are pleased to read that you enjoyed your stay with us.
Be sure that we do understand that an original design might not satisfy all of our Guests nevertheless we still prefer to be different and we are glad that a strong majority of our visitors likes it.

Regarding the lift, it's true that one has been recently out of order and we apology for the inconvenience although we can guarantee you that we did bother to fix it. Unfortunately it appears that, sometimes, it takes longer than expected due to some security and safety issues which we are not willing to sacrifice as our Clients' safety and security are also ones of our top priorities. We hope you understand this.

We thank you for having taken the time to share with us your opinion and look forward to having the pleasure to welcome you again soon.

Harrisly Yours,
Antoine Villette
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HARRIS Hotel & Conventions Kelapa Gading Jakarta

Property: HARRIS Hotel & Conventions Kelapa Gading Jakarta
Address: Blok M Jln. Kelapa Gading Permai Raya, Jakarta 14240, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Jakarta
#25 Spa Hotel in Jakarta
#36 Luxury Hotel in Jakarta
Price range (per night): ₹ 3,793 - ₹ 4,643
Hotel Class:4 star — HARRIS Hotel & Conventions Kelapa Gading Jakarta 4*
Number of rooms: 307
Reservation Options:
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Also Known As:
Harris Hotel And Conventions Kelapa Gading

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