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All reviews metropark hotel hennessy road comfort room wanchai mtr station circle k wanchai area causeway bay convention center night life good size walking distance two blocks central location google maps location is great an upgrade bigger room
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Reviewed 5 November 2017

Pros:
- Reasonably priced
- Great location - walkable to restaurants/convenience stores/bus stops/MTR station
- Can't hear outside noise

Cons:
- Check-in took longer than necessary
- Rooms were a bit dark

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dommmmmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
geohkwh, Manager at Kew Green Hotel Wanchai Hong Kong, responded to this reviewResponded 7 November 2017

Dear Tripadvisor Member - Dommmmmm

We would like to thank you for spending time to give us comments regarding the experience you have had during your recent stay in our hotel. We are sorry to hear that the time frame of check-in process did not meet with your expectation. The department head concerned has been notified to review the existing procedures, remedy action and staff training has been implemented in order to ameliorate the said situation.

For the lighting of hotel rooms, we regret that you perceived it differently from what we would like to create. However, it is always an interesting topic of how guest feels about the hotel so that we may ameliorate and get closer to what guest really expects and we would make appropriate measures for the betterment whichever is possible.

Though the stay experience might not be a favorable one this time, we are still looking forward to the pleasure of welcoming you to our hotel again to witness our improvement. Should there be other comments or assistance be required, please feel free to let us know at geo.hkwh@kewgreenhotel.com.

Best Regards,
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017

We stayed for 4 nights in a king studio room. The room was very spacious and the nespresso machine and complimentary mini-bar was greatly appreciated. The hotel has been very nicely refurbished.

Location was excellent, especially within a challenging but energising walk uphill to Bowen Road trail for a morning run overlooking Hong Kong. Shops, markets, and excellent restaurants (including the famous Kam's Roast Goose) close by.

The staff were all lovely and service was excellent throughout, right up to Mr Bo Chan escorting us with our suitcases to the free shuttle bus stop in the next street.

Will definitely be back. Thanks to all at Kew Green Hotel.

Room Tip: Executive King Studio room was very spacious by HK standards
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Chialto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
geohkwh, Manager at Kew Green Hotel Wanchai Hong Kong, responded to this reviewResponded 30 October 2017

Dear Tripadvisor Member - Chialto,

We are very pleased to hear that you find the location of the hotel proximal to almost anything you needed during your stay. As well as the room, in-room amenities and service quality were to your liking. It is definitely a great motivation for us in providing our guests an enjoyable staying experience. We will continue to strive for quality service to which our guest is the priority, ensuring the stay to be a memorable one.

We look forward to being of service to you again soon.

Should any further comments or assistance be required, please feel free to let us know at geo.hkwh@kewgreenhotel.com, we will be most glad to assist you.

Best regards,
Front Office Manager

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Reviewed 27 October 2017

This is a great hotel on Hong Kong Island! I was greeted warmly by Paul Chan when I arrived via Taxi and he helped me to my room with my bags. He was very helpful regarding places to visit and where to eat! Also my room was very clean, modern and had all the amenities I needed. Bo Chan the assistant concierge was so helpful with setting up my phone and helping me with directions and places to go! What a great staff! I will definitely stay here again!

  • Stayed: October 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank wewalker33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
geohkwh, Manager at Kew Green Hotel Wanchai Hong Kong, responded to this reviewResponded 30 October 2017

Dear Tripadvisor member – Wewalker33

Thank you for your valued comments and kind compliments to Paul and Bo. They were very pleased to know their service was appreciated and recognized. We are glad that the location of the hotel contributed to your convenience during the stay. Your review serves a great motivation for us towards continuing our efforts to exceed guest expectation and provide quality service.

We look forward to be of service to you again soon!

Should any further comments or assistance be required, please feel free to let us know at geo.hkwh@kewgreenhotel.com, we will be most glad to assist you.

Best regards,
Front Office Manager

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Reviewed 26 October 2017 via mobile

As I sit here wide awake in another new hotel called The Fleming - on their rough bedsheets and uncomfortable pillows - it is 5am and I am unable to sleep. I regretted not staying another night at Kew Green. I stayed at their suite. The staff were very on the ball. The highlight - Kew Green’s King sized bed! They were so comfortable and relaxing. I opened the covers of the bed to see what they did! They had a really fluffy mattress topper for softness and lots of sheets over it, their bed covers were soft as silk, pillows were fluffy and comfortable! I had the best sleep. Thank you.

Hotels in Hong Kong tend to be abysmal, they usually only have rooms with double beds. No couple can sleep on double beds. Kew Green has amazing King sized beds, choose Kew Green!

Stayed: October 2017, travelled as a couple
Thank Sey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
geohkwh, Manager at Kew Green Hotel Wanchai Hong Kong, responded to this reviewResponded 30 October 2017

Dear Tripadvisor member - Sey C,

We would like to express our deepest gratitude for your kind words regarding your recent stay. It is of high importance and great motivation for us to hear that you had a pleasant experience. This encourages our stance to strive for excellence to exceed guest expectations, in which we will continue to ensure to maintain quality service with certainty for our guest to have the experience of home away from home.

We look forward to being of service to you again soon.

Should any further comments or assistance be required, please feel free to let us know at geo.hkwh@kewgreenhotel.com, we will be most glad to assist you.

Best regards,
Front Office Manager

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Reviewed 24 October 2017

We only stayed at the Kew Green Hotel for one night during our stay however I was very impressed.

The room is spacious and has everything you could need such as air conditioning, safe, fridge, desk, wardrobe (with iron & ironing board), WiFi and USB ports beside the bed for charging your phone or tablet. The bathroom was also very spacious.

It is located very close to Wanchai MTR station and many shops and restaurants are only a short walk away.

Being located fairly centrally means that you can hear some outside noise from day to day city life however this was not something that I found an issue. The view from our room also wasn’t spectacular but, again, was not something that bothered me.

The staff were very helpful and recommended places for us to go and eat during our short stay.

I would have no hesitation in recommending this hotel to anybody looking a good value hotel in a good location.

Stayed: October 2017, travelled with family
Thank SOFmtwn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
geohkwh, Manager at Kew Green Hotel Wanchai Hong Kong, responded to this reviewResponded 26 October 2017

Dear Tripadvisor Member - SOFmtwn,

We are very pleased to hear that you find the location of the hotel proximal to almost anything you needed during your stay. As well as the room and the in-room amenities were to your liking. It is definitely a great motivation for us in providing our guests an enjoyable staying experience. We will continue to strive for quality service to which our guest is the priority, ensuring the stay to be a memorable one.

In response to the sound isolation of the room, double glazing windows were installed in rooms facing the street particularly located on lower levels so as to avoid such from being experienced by our guests. Please let us know the next time you visit so we can make the arrangement for you and help you make the stay more comfortable. We treat your comments with highest priority; measures will be dealt to concerned party and areas for further rectification.

We look forward to being of service to you again soon.

Should any further comments or assistance be required, please feel free to let us know at geo.hkwh@kewgreenhotel.com, we will be most glad to assist you.

Best regards,
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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