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“Another great stay in this wonderful Hotel” 5 of 5 bubbles
Review of Metropark Hotel Kowloon

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Metropark Hotel Kowloon
Ranked #108 of 712 Hotels in Hong Kong
Certificate of Excellence
West Mids
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Another great stay in this wonderful Hotel”
5 of 5 bubbles Reviewed 10 June 2012

We stayed here in June 2012, this was our third visit to Hong Kong and our third stay in the Metropark. I have to again give the hotel 10/10. the Service, the Food, the Staff everything about the hotel is fantastic.
When you arrive the Bell Boys take your bags up to your room, when you go in to the hotel the Concierge directs you to reception, the reception team book you in and give you loads of information, you go then to your nice clean well laid out spacious room, which has loads of storage space, we stayed on the 11th Floor and one of the cleaners on that floor is called Can, she went out of her way to advise us of places to visit, nothing was too much trouble for her. There is a swimming pool on the roof, the staff are excellent when you go up there you swap your footware for some comfortable flip flops that they they supply, they also give you a towel and if you are too hot they will get you a parasol to shade you from the sun, the whole are is very clean and the view is brilliant, the staff are very helpful and when you have finished you can have a lovely shower where shampoo and soap are supplied. The food ate the hotel is wonderful, I expecially liked the breakfast the choice is amazing, and if you are pekish during the day there is a cake shop attached to the hotel where you can get cakes and savouries which are amazing. So all in all the hotel is Fantastic, the Staff are brilliant and yes, we are going back next year, there are too many places of interest to list in Hong kong in this short review, so you should plan before you go because there is so much to do, National Georgraphic say thay one of the top 50 things to do in the world is go on the Star Ferry, by the way when you are out there get an Octopus card for Bus and Ferry etc.
P.s the people of Hong Kong are wonderful, kind and considerate.
Carol & Don

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Sunray98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,661 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Wrexham, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 8 June 2012

Good location and service, clean comfortable rooms.
Food was not particularly good or bad.
Ideal for short stay, wouldn't plan or staying more than a couple of days

  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank littlesteakfiend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tuao, cagayan
Level Contributor
111 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 31 May 2012

The hotel is good for the very reasonable price, which even includes free breakfast for 2 pax per room. I requested for 2 rooms with a connecting door and it was graciously provided.

Unfortunately, my niece's bed in the adjoining room had bed bugs and she had red marks the following day. Nonetheless, the hotel management changed her bed immediately.

Housekeeping doesn't clean the room as well as other hotels we've stayed in. They only fix the bed and the bathroom but doesn't touch the dresser, the top of the ref, the floor. If you your left shoe was left under the bed and your left shoe was left near the dresser, it will still be in their original places when you get back.

The guest relations manager, Mr. Keith, went out of his way to provide us information on how to get to Disneyland and Ocean Park. The hotel also provided us with packed breakfast on the day we checked out because we had to leave early.

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mannyandmabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropark_Hotel_KLN, General Manager at Metropark Hotel Kowloon, responded to this review, 5 June 2012
Dear mannyandmabel

Thank you very much for staying with the Metropark Hotel Kowloon recently. We feel sorry for the experience that you have encountered. Please accept our sincere apologies for the service deficiencies during your stay. We believe that quality services shall not only rely on the effort of hotel itself, but also the "voices of our customers" like yours. And certainly, your comments are of great value to our improvement in service.

Please accept our sincere apology for bed bug problem. We have called an at once action of special treatment by our appointed professional pest control company. To maintain our hotel sanitary standard, we will increase the frequency of regular pest control on the whole premise. Please rest assured that the property is out of any unwanted pests.

We have also reviewed the shortcomings of room cleaning service and will enhance the related training program for room attendants to enhance the service.

Last but not least, your compliment to Keith, our Guest Service Manager, is very much appreciated. We have passed your praise to him immediately. Once again, thank you for your valuable comments. And, we look forward to being of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 31 May 2012

Hi All,
I stay at the hotel for a night as I could not manage to book for the first 4 days of my stay
in Hong Kong.
I like to thank the staff at metropark for their great service,check-in was done in less then
10 minutes.Room is clean and facilities are good ,hopefully wifi would be provided in
future for all rooms so children will able to access online in their room.
Location is 15 minutes slow walk to Mongkok and the Mongkok East MTR station.There is
a free shuttle to Mongkok and Tsim Sha Tsui area.

Stayed May 2012, travelled with family
Helpful?
Thank joecheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropark_Hotel_KLN, General Manager at Metropark Hotel Kowloon, responded to this review, 5 June 2012
Dear joecheong

Thank you very much for staying with the Metropark Hotel Kowloon recently. Your compliments to us is very much appreciated. It is our ultimate goal to make every of our guests' stay a pleasurable one. Besides the free broadband Internet access with unlimited usage in all our guest rooms, we provide free WIFI service in public areas as well as our Club Floors.

We look forward to being of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 29 May 2012

I was at the hotel during May 19 to May 21 with my family for vacation in Hong Kong. First thing first, the location is somewhat far from convenient; It is about 10 minutes by walk to Mong Kok area (and so does the MTR station) but fortunate enough the hotel provide shuttle to Tsim Sha Tsui area every 30 minutes. The hotel area also has selection of convenience store.

The room I got has a smell of cigarette and the windows were locked therefore I cannot ventilate the smell away. The size is similar to all other hotel in Hong Kong, fairly small but not a big deal as Hong Kong has much to explore that would take the whole day anyway. I really like the fact that they offer 4 types of pillow to choose from, includes the lovely Down - that make my sleep very peaceful!

If you are looking for a place to stay (and nothing else), at reasonable price, and you would be mostly in the city - then this hotel should be on your list of choice.

  • Stayed May 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ohaday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropark_Hotel_KLN, General Manager at Metropark Hotel Kowloon, responded to this review, 4 June 2012
Dear ohaday

Thank you very much for staying with the Metropark Hotel Kowloon recently. Please accept our sincere apology for the smell of cigarette in the room. It was probably caused by other guests staying at your floor. Our housekeeping staff will look into the matter and monitor closely to eliminate such incident from happening again.

Last but not least, we must express our heartfelt thanks for your valuable comments and compliments to us. We are very glad that you enjoyed the quality sleep. It is indeed a great encouragement to our collective efforts, and, it is our ultimate goal to make every of our guests' stay a pleasurable one.

We look forward to being of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Metropark Hotel Kowloon

Property: Metropark Hotel Kowloon
Address: No. 75 Waterloo Road, MongKok, Kowloon, Hong Kong, China
Region: China > Hong Kong > Mong Kok
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Best Value Hotel in Hong Kong
#86 Business Hotel in Hong Kong
#87 Family Hotel in Hong Kong
#88 Romantic Hotel in Hong Kong
#88 Luxury Hotel in Hong Kong
Price range (per night): ₹ 5,683 - ₹ 11,298
Hotel Class:4 star — Metropark Hotel Kowloon 4*
Number of rooms: 487
Official Description (provided by the hotel):
Situated at the heart of Kowloon near commercial and shopping areas, the hotel provides easy access to the main transportation network including subway and railway. Facilities include Chinese & Western restaurants, a bar, a rooftop swimming pool and health club. Airport shuttle and free hotel shuttle bus services are provided. Free broadband Internet access with unlimited usage in all guest rooms and wireless broadband access in hotel lobby and all restaurant outlets are available. ... more   less 
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Also Known As:
La Quinta Hong Kong
Metropark Hotel Kowloon Hong Kong

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