O.K., it was close to the office and the pictures looked nice. At the airport they assured me it was modeled after the w hotel chain. Well, I have been to the w, and Mira is not the w. The service was stuffy-english (may I HELP you madame) where it existed at all. I had breakfast included and checked in at the front desk of the restaurant and they still threw a receipt at me and asked me to sign it while I was trying to eat. Person seating me tried to put me in the corner by the cash register every day. And every day I had to ask for a better seat where I did not have to excuse myself and slip past waitstaff when getting up (I did try the seat once). I had the feeling they were trying to hide me for some reason.
Could not get a drink at the 5th floor bar. Asked several times and finally went back to my room after "ok, ok" from the waiter and a wait of 20 minutes. (they were not busy at all). And I think some of the young women at that bar were "working".
Shower control came off in my hand and one drawer was stuck closed so I had to call maintenance to get my clothes out (making me late one morning).
I travel to Hong Kong frequently and wrote a letter to the manager expressing my disappointment at the service. And questioned whether anyone from my company should stay there. Never heard anything from them. They don't care. Evidently, I am not part of their demographics. I will not stay there again. My colleagues that went there three weeks later stayed at a hotel across the park based on my bad experience.
Dinner room service was very good. Cleaning staff was very good.
the problem seems to be management.
- Official Description (provided by the hotel):
- Hip interiors, award-winning cuisine, and personalised guest service continue to build on our reputation as Hong Kong's hottest Design hotel. And now, our Michelin recommended restaurants: Cuisine Cuisine at The Mira and WHISK offer some of the finest culinary experiences the city has to offer. Stylish, iconoclastic, individualised. Marked by art, music, cuisine, and all that's uplifting and edgy in-between. A discreet designer haven. ... more less
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- Also Known As:
- The Mira Hong Kong Hotel Hong Kong
- Mira Hotel Hong Kong
- Mira Hong Kong
- Miramar Hotel Hong Kong
- Hotel Miramar Hong Kong