Reasons 1.before we left for hk, i called the hotel to adv them that our arrival time in hkg is very early in the morning, the lady who answered the phone said we could chk in if there is already an available room when we arrived. Upon arrival in hk, i called them again to double chk if there is an available room, the guy who answered said we have to pay addional hkd1000 in order for us to chk in early! Of course u can't argue with them, it will just be a waste of time since he couldnt understand straight english!!! 2. There was only one chk in staff at the reception counter, had to wait for about 15mins just to chk in! 3. The room given to us was at the very corner, small and very old, edges of the carpet was torn and almost oeeling off from the floor. Tv was positioned on the side, you have to turn to ur right while on the bed if u want to watch. 4.worst part was when we tried the bed.seemed like they forgot to put the mattresses! I was sooo hard.called front desk to complain, i was told she was "busy", i got pissed! Could u imagine a customer service agent telling u she's very busy right now and she ciukdnt attend to u so u hv to call back! Of course i looked for the manager then she finally listened to my complain and told me she'll chk for a deluxe room(we were in standard), as per her deluxe rooms have softer beds BUT we have to pay additional hkd400! Well i agreed coz i didnt want to sleep on a bed that's hard as a plywood! She said she'll call bk in 15mins 5. 15mins had passed and she didnt call! So i called them again a guy answered the phone, he had no clue of my complaint so i had to repeat it. He said he'll send a housekeeping staff to bring additional mattresses for free. See, they are not consistent. If u talk to different people, they'll tell u different things.so in the end a housekeeping staff brought extra mattresses, very thin ones and placed on top of our beds. Made it a little softer but still not comfy..
This hotel costs about usd140/night. If u're on the same budget, book somewhere else,maybe novotel.nevermind if it's a little farther from tsim sha tsui, at least u're not wasting u're money.
- Official Description (provided by the hotel):
- The Kimberley Hotel is centrally located in the bustling shopping and entertainment district of Tsim Sha Tsui in Kowloon with 45 minutes drive from the airport and 15 minutes from the Hung Hom Train Station & Kowloon Station. The MTR station, Star Ferry, Avenue of Star, Hong Kong Space Museum, Cultural Center and major corporate offices are within walking distance. At the Kimberley Hotel, the three elegant restaurants and Bar are on offer to guest, as well as a business center, gym and health spa for your recreation. ... more less
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- Also Known As:
- Kimberley Hong Kong
- Kimberly Hotel Hong Kong
- Kimberley Hotel Hong Kong