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All reviews rooftop pool whampoa garden promenade restaurant shuttle bus hong kong island club room hung hom lovely hotel building work stayed here for nights the hotel offers shuttle service reception area buffet breakfast upgraded to a suite nathan road harbor view room
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Reviewed 4 April 2018

We stayed at the Harbour Grand in March 2018 and had a harbour view room on the club level. The room was a little dated but clean and really spacious.
I can’t speak too highly of the staff at the hotel especially Millie, Joyce, Joey and Jenkins at the club reception. These people did everything to make our stay as comfortable as possible. They gave advice on getting around, places to see, restaurants to visit
and were always smiling and very welcoming. Mae and Gemma in the club lounge were
lovely and very attentive. All the staff in the hotel were really friendly but the ones named were exceptional. The Hotel is undergoing some renovation but this didn’t impact on or stay. The location is great, just a few minutes walk from Whampoa MTR station and there is a lovely promenade if you fancy the walk to the Ferry. If staying here I would recommend staying on the club level as it’s really good value and as said the staff are fantastic and a credit to the hotel. Looking forward to our next visit.
Hope you enjoyed the biscuits

Bob & Dianne

Stayed: March 2018, travelled as a couple
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Harbour Grand Kowloon, responded to this reviewResponded 13 April 2018

Dear Robert H,

It certainly sounds like you had a wonderful time with us. We took great pleasure in taking care of you and we are happy that you enjoyed so many aspects of the hotel including our location and the exclusive Harbour Club privileges. Thank you very much for your compliments on our colleagues and your nice words have been passed to all the concerned. It is our biggest achievement to create pleasant and memorable stay for our guests. We cannot wait to welcome you back to our world of hospitality next time you are in town.

With kind regards,

Peter Pottinga
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Visited again and stayed in a club room. The experience from check-in to check-out was first class. The attention to detail by Queenie is exceptional, she makes you feel that you are the most important guest to be visiting the hotel. Fabulous views from the room. Afternoon tea in the club lounge was very good and I can definitely recommend the scones and cream. Ate breakfast in the main restaurant as it gave us more choice. A nice touch was that they opened for breakfast slightly early for us on our check-out as we had an early morning flight.

Will definitely visit again.

Room Tip: Club rooms are worth the extra
  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Brodiehay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Harbour Grand Kowloon, responded to this reviewResponded 13 April 2018

Dear Brodiehay,

One of the best things is to hear our returned guests have another enjoyable stay and we have once again impressed them with our genuine hospitality. Queenie joined us to thank you very much for your wonderful review and compliments. We took great pleasure in taking care of you and we are already counting down to your next happy return visit.

With kind regards,

Peter Pottinga
General Manager

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Reviewed 2 April 2018 via mobile

We upgraded to a club room and a harbour view can not recommend this enough, the club lounge was amazing breakfast very nice choice of fresh food amazing and it's a lot more relaxed than the main breakfast are in the lobby, the staff were fantastic especially Gemma she was lovely, afternoon tea which was also included was delicious . Check in for a club room is also very good Jenkins was super helpful and friendly .

Stayed: March 2018, travelled with family
1  Thank WendykPat02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Harbour Grand Kowloon, responded to this reviewResponded 13 April 2018

Dear WendykPat02,

Thank you very much for your wonderful review. It is always one of our top priorities to make sure our guests enjoy our warm service. We are glad that Gemma and Jenkins have impressed you with their genuine hospitality. Thank you for your nice words which are the greatest motivation to us all. We look forward to welcoming you back in town in the near future.

With kind regards,

Peter Pottinga
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

We spent 3 nights at this hotel which was perfectly suitable for our requirements. A more central location would perhaps have been preferable but the regular hotel shuttle bus to central Kowloon works well and the metro station at Whampoa is a short walk away (and the metro is very user-friendly). We decided to upgrade to a harbour-view room which was a good idea - the view was excellent (although the dismal weather meant that visibility was impaired). The room was a good size, well furnished with a comfortable bed and there were no issues with noise. The bathroom was also good. Breakfast was satisfactory although not exactly a relaxing experience; the range of food available was very good. Low marks however for the coffee.
There was building work in the public areas at the time of our visit but we were not inconvenienced. Staff were very friendly and helpful.
The hotel decor is somewhat dated and rather glitzy for my personal taste.
If returning to Hong Kong I would probably opt for a more central location but this is not a reflection on the hotel itself and what it provides.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank revitalise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Harbour Grand Kowloon, responded to this reviewResponded 13 April 2018

Dear revitalise,

Thank you very much for your nice review. It is great to hear that you had a satisfactory experience and found the shuttle bus service convenience. The splendid harbour view could well be one of the highlights of an enjoyable and memorable stay at Harbour Grand Kowloon. Thank you also for your compliments on our service. We look forward to offer you another delightful time in the near future.

With kind regards,

Peter Pottinga
General Manager

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Reviewed 30 March 2018

I only spent 3 nights here on a quick trip through Hong Kong, but the hotel is a great value for both business and families. The rooms are spacious, and have everything that you need. The staff is wonderful and very accommodative.

Recommended.

  • Stayed: March 2018, travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank OneInaMillion50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter P, General Manager at Harbour Grand Kowloon, responded to this reviewResponded 13 April 2018

Dear OneInaMillion50,

We appreciate your great compliments on our room and services and are pleased to hear that you had an enjoyable stay. Thank you very much for your support and recommendation. We all look forward to offer you another wonderful stay next time.

With kind regards,

Peter Pottinga
General Manager

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