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“Old, tired, arrogant.”

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Harbour Grand Kowloon
Ranked #57 of 723 Hotels in Hong Kong
Certificate of Excellence
Reviewed 15 July 2012

Grand Harbour Kowloon

Grand Harbour Kowloon was last of our 4 hotels & despite contradicting popular opinion I would have to say it was the worst by far, especially as I enjoyed our other 3. My husband asked if we could move rooms as the reservations team had previously emphasised that our ‘honeymooning status was well noted’ & that we would enjoy a harbour view room. When we arrived it was largely a view of the side of the building & beyond that, very little of the harbour itself apart from some high rises. When my husband checked if it was possible to move he got into conversation with reception staff as he likes to do & informed me later that a lady had referred to Harbour Grand Kowloon being a well established hotel that does not like to concern itself overly with modern conveniences or ‘keeping up’ with other hotels. I found this surprising as other hotels were so clearly working for their reputation or to provide particular touches unique to them. It felt like they were resting on their laurels [& literally resting on their great location which I will acknowledge is fantastic right on the harbour, if you can see it & perhaps only when in the lobby restaurant area or pool]. I should say that we were moved down to the 13th floor where we had more of a harbour view & that they were polite about this. Otherwise though it was just disappointing, & I mention this as it is Not an inexpensive hotel by any means, our room costing us at least $270 Australian per night. Ironically our stay in the T-Hotel had better service, better room, view & amenities all for almost a third of this.

PROS:

Beautiful location aesthetically, the views from the reception area ground floor were amazing of the harbour. They have really lucked out with this location & wisely promote it to the hilt in promotional material, for functions, etc. However a lot of roadwork going on & cabs on this Kowloon side were often held up & took longer than any other area of HK.

Although the pool seemed somewhat questionable with hygiene/scents, it is a rooftop pool & is a nice view of the harbour/Hong Kong island side. See cons for a negative association we had with this pool area, unfortunately.

Hair on bed as we arrived, not great considering the cost.

Adequate tv options, not great, but a couple of English speaking channels & you could maybe find a Hollywood movie free to air at times.

Midday checkout a good option.

CONS:

No free Wi-Fi, we were told this would be around $130 HK dollars per night from memory. They are the only hotel we experienced not to include free wi-fi.

Smoky smell in our second room, very stale & unpleasant odour. Could not clear it out easily. Particularly strong in bathroom for some reason.

Room was basically decorated in pastels & tacky prints & appeared more like a motel room [personal opinion, you might like it!]

Cheap & basic toiletries, smaller sized & even skimped with combos such as ‘conditioning shampoo’ for instance, which leaves a funny residue in hair.

We hoped to take some wine & apples up to the rooftop pool area late one afternoon to watch the 8pm light show on HK Island side & toast to our honeymoon. As we rarely drink we thought we’d pick a special spot & what better time as it was our last night of holiday. Unfortunately we were stopped by a staff member & informed we would not be allowed to take it up there. She stated we were welcome to buy from the bar [although it seemed to be closed later anyhow] & didn’t provide any explanation although we suspected it was related to profit. We later snuck up our apples & some plastic bottled orange juice anyway :)

Shuttle service provided between hotel & certain parts of town but we noticed after being dropped off it only mentioned a street, no map or intersections which would have helped enormously especially if you’re obviously not familiar/local. We had just missed a bus by 5 minutes after struggling to find it, even though my husband is a pretty good ‘navigator’ in travel.

Not an important point but curiously noticed at checkout they were the only hotel not to ask if we enjoyed our stay, or how our stay was, which seemed to fit into the near aloof & businesslike feel of this hotel. She was once grand but now appears old & tired.

Please consider other hotels if your money is hard earned & you would like better ‘bang for your buck.’ We personally much preferred the T-Hotel, see review if this helps.

Room Tip: Not a heavily smoky scented one as we had?
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  • Stayed: July 2012, travelled as a couple
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Thank Carebear79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,004 - 2,008 of 2,989 reviews

Reviewed 15 July 2012

We stayed at the Harbour Grand for 4 nights and we enjoyed our stay. I would highly recommend this hotel to other travelers. The biggest selling point is it is great value for money. The rooms are spacious, well decorated and the fixtures and fittings are modern and well appointed.
The highlight is the roof top pool - the views are amazing and you will not be dissapointed.
We upgraded to the club floor when we got there - so we had access to the private breakfast on club floor and also the cocktail and canape hour and afternoon tea - the food was great and they had a wide selection of food and drinks. Would recommend this too.
The service was also 5 star - all the hotel staff from reception to the bell boys were incredibly friendly and helpful.
The only negative is that the hotel is a little far from the action - you need to take either a taxi or the hotel bus (every 30 mins) to kowloon / the star ferry terminal - this takes about 20 minutes. If you are going to based on the Kowloon side then the hotel is probably in a good location for you - but we spent the majority of our time on Hong Kong Island so it was a bit of a trek going from the hotel to Soho / Wan Chai / Central - where most of the restuarants, bars and shopping malls are.

  • Stayed: May 2012, travelled as a couple
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Thank misslcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

Stayed here for one night in June 2012 on a stopover. Upgraded to the Club Floor which ensured an excellent and spacious room.

A top of the range hotel with no complaints whatsoever. Amazing harbour view from the room, with a lot of shipping sailing past, and coloured lights on the buildings across the water at night.

The room was well equipped and bed was comfortable. Excellent shower, as well as a bath tub in the well-lit and spacious bathroom.

The area is somewhat away from anywhere else though, there's not much happening in the neighbourhood. To get to anywhere typically "Hong Kong busy" a taxi is required, although the hotel also has a shuttle bus it appears (I arrived too late at night to use it).

In-room dining was good.

Taxi to/from airport was around HKD 300 each way.

Internet is charged for which is a definite minus (hotels don't charge for power or water separately, why charge for Internet? Fortunately, more and more hotels are dropping this).

Overall an excellent experience and highly recommended.

Room Tip: Club Floor room costs extra but is excellent
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  • Stayed: June 2012, travelled solo
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1  Thank sergio2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

Very nice accommodation with great restaurants. Do not miss the 41st restaurant with its 270 scenery view of HK.
Helpful shuttle bus service to the city.
Friendly staff and good English speaking!

  • Stayed: June 2012, travelled on business
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2  Thank OvidiuDeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

In the past 10 years we have travelled to Hong Kong over 25 times and have stayed at numerous hotels. On our past 2 trips we stayed at the Harbour Grand in a club room and this will always be our choice for future stays. The staff are extremely friendly and helpful, the rooms are very clean and well appointed and the restaurants are excellent. On our second visit (9 nights) the club room staff greeted us by name and made us feel at home. The extra benefits you receive by upgrading to the club room is well worth it. From the breakfast in the mornings to all day beverages, afternoon tea and evening snacks and fantastic service. We can't wait till our next stay.

Room Tip: Ask for Harbour view room. Well worth it
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  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Jean J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harbour Grand Kowloon

Address: No. 20 Tak Fung Street, Whampoa Garden, Hunghom, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Hung Hom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Hong Kong
#21 Romantic Hotel in Hong Kong
#32 Family Hotel in Hong Kong
#42 Business Hotel in Hong Kong
#53 Luxury Hotel in Hong Kong
Price Range: ₹ 10,732 - ₹ 22,764 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Harbour Grand Kowloon 4.5*
Number of rooms: 555
Official Description (provided by the hotel):
Harbour Grand Kowloon is a deluxe five-star hotel situated on the Victoria Harbour waterfront and in the heart of the vibrant Whampoa Shopping district with over 300 local shops. The Hotel is just a few steps from MTR Whampoa Station, Exit D2 (scheduled to open on October 23, 2016) travelling to major tourist destinations such as Temple Street at Jordan and Ladies Market at Mong Kok, and eight minutes away from the bustling Tsimshatsui by Hotel shuttle bus available every 20 minutes. The ferry to North point is just footsteps away where all local attractions and entertainment on Hong Kong Island are within reach. With most of the hotel’s public area enjoying the spectacular harbour views, hotel features 555 beautifully appointed rooms and suites, six restaurants, certified Halal food available (advance order is required), a rooftop glass-framed swimming pool, a deluxe fitness centre with fully equipped gym facilities available 24 hours daily; sauna, steam bath and spa services are also available. ... more   less 
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Also Known As:
Harbour Grand Kowloon Hotel Hong Kong
Harbour Plaza Hong Kong
Hong Kong Harbour Plaza
Harbour Plaza Hotel Hong Kong
Harbour Grand Kowloon Hong Kong

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