This hotel was very nice and the service was great. When we arrived the hotel had doorman who was waiting at the door and helped us with our bags. He asked us if we were checking in, and unloaded our bags from the cab allowing us to check in and then brought them up to our room.
The check-in experience was great, no deposit required, credit cards accepted. Provided us with everything we needed. I think we ended up with an upgrade room as we were in a regal iClub room. The room looked nice from afar, however when you got up close the white leather they used for the furniture was not completely clean, probably not the best choice of colour for hotel room furniture.
The AC worked too well, and had to be turned off at night, it apparently ran during the day preventing the windows from fogging up due to the climate in HK. Which meant the room was extremely cold when we came back at night. The room has a mini bar fridge this stopped worked about 2 days before we planned on leaving for home.
The hotel also had a self service laundry located on the 8th floor, it requires $15 in coins per run. The machines are Japanese. You can buy soap at the corner store down the block but its expensive, like $40. In addition to run the dryer at at a lower temp I had to run two cycles to get my clothes dry. (from what I understand, in HK and Japan you can only use certain types of laundry soap, most North America soaps are probably too harsh for the water system).
Like most of HK this Hotel has a salt water toilet flushing system, but with a western style toilet. The bathroom had a weird layout, no shower curtain just a piece of glass on part of the bath tub. The bathroom looked the most dated part of the room. This could just be because of the materials chosen. The bathroom completely fogs up including the mirror when you take a warm shower. There isn't too many places to hang things in the bathroom. We used the pool a few times in the hotel and had trouble finding a place to hang all our swimming gear to give them a chance to dry other than above the toilet on the towel rack. The humidity in HK is very high so drying things takes a long time.
This hotel also has lots of tour groups mostly from mainland china. They seam to be contained to the lower floors, but tended to hang around the lobby in the morning and evening and clog up the elevators at times. They also hog the 2 computers with Internet access. Speaking of Internet, you cannot sign into the wifi in the lobby after 9pm for some weird reason. We were not able to use the wifi in the rooms, i think you need to be a regal rewards customer for that. Because of the tour groups there often isn't a place to sit in the lobby to surf the internet during the evening or morning either.
One odd thing I noticed was the fire doors are made of wood in this hotel and I was walking between different areas on our floor and someone was eating or had Durian fruit in their room on the same floor we were staying on, the doors kept the smell contained, but the smell carried in this containment area and was not exactly pleasant when passing through this area.
The hotel has a pool which is not heated but it was quite pleasant to take a dip in the cold water in the pool when it was extremely hot outside. My son spent hours in the pool. One of our visits to the swimming pool was a little entertaining, we watch both life guards have to jump into the pool to rescue 2 different Chinese tourist who tried to swim in this pool, but couldn't. The pool is only a maximum of 1.85M's deep. I suspect they were just doing it to make the life guards work for their money. I found it more funny then anything else. But the pool was fun.
There is a shuttle service between the hotel and the Sha Tin MTR station, it usually runs every 20 minutes, its a first come first serve, i have seen it leave with people left behind a few times. Taking a cab from the MTR to the hotel is only $20 and less than 5 minutes.We have used this when we were tool lazy to wait for the next shuttle. Its about 20 minutes walk between the hotel and the 2 close MTR stations. The hotel is located about 1/2 way between two MTR stations.
- Official Description (provided by the hotel):
- Overlooking the picturesque Shing Mun River in Shatin, Regal Riverside Hotel is only 30-minute drive away from Hong Kong International Airport and is located conveniently near 2 MTR stations and a mega shopping complex featuring over 900 brand boutiques, individually operated shops, dining and entertainment places. The 1,138-room hotel operates routine shuttle services to Hong Kong International Airport, Hong Kong Disney Land, Ngong Ping 360 and Tsimshatsui East together with other public transports right on the hotel's doorstep, guests can easily connect to all shopping, entertainment and business districts in Hong Kong. Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous world class horse racing arena, Chinese University of Hong Kong and the Science Park. The hotel also features 10 restaurants and bars as well as a wide range of recreational facilities such as the beautiful outdoor swimming pool (closes during winter period), spacious fitness center with sauna, steam, Jacuzzi and beauty services. The hotel's OM Spa, designed in contemporary Thai style and infused with a soothing sense of harmony and serenity, provides professional spa and massage services to discerning guests for nourishing their body and soul. ... more less
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- Also Known As:
- Regal Riverside Hong Kong
- Hotel Regal Riverside
- Regal Riverside Hotel Hong Kong