Everything started well enough.... We used the complimentary shuttle from the airport (which departs from the adjacent Regal Airport hotel - about a 10 min walk from the terminal). Check-in went smoothly - even upgraded to a club floor room. Room was a very nice size. Bathroom was clean. Beds were very firm, but still comfortable. Breakfast was very above average.
The hotel is well located. Just a 5 min walk from the Avenue of the Stars, 10 mins to the Star Ferry and 15 mins from Nathan Road. We walked to most of the sights in Kowloon during our 2 night stay.
Then it was time to depart. We arrived in the lobby of the hotel to catch the shuttle back to the airport. First, the staff could not give me a ticket because (though my name was on the reserved list for the shuttle), they were not authorized to distribute tickets (and did not know who was). Then the shuttle was late. First, we were told it would be 5 mins... then 10 mins... then no more than a half hour... Crowds of concerned guests gather. Panic begins to set in. Another later shuttle arrives, but we are told that we have tickets for the earlier shuttle, which is stuck in traffic. 10 more minutes pass. Suddenly, the several hours we had allotted for our flight to New York seems insufficient. Now nearly an hour late, my wife and I decide to join up with a pair of businessmen from Singapore in a taxi, strapping out bags on top of the trunk with bungee cords. The last thing we heard from the manager (rather than offering to pay for our taxi) was "Wait! You cannot take a taxi! You have tickets for the shuttle!"
Honestly, this hotel probably deserves a 4 star rating based on the majority of our stay. But the chaos and ineptitude of that final hour almost ruined our trip to Hong Kong (and our trip home).
- Official Description (provided by the hotel):
- Conveniently located in centre Tsim Sha Tsui, Hong Kong's most famous commercial and entertainment district. Regal Kowloon Hotel is the finest in business, leisure and family travel. All guestrooms are newly furnished and offer spacious accommodations, ample meeting space for any type of event, and a variety of excellent food, including Cantonese cuisine, American & Italian restaurant, international buffets, stylish healthy specialties and refreshing cocktails at V Bar. Please visit us at Regal Kowloon Hotel in Hong Kong and we are happy to serve you. ... more less
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- Also Known As:
- Regal Kowloon Hong Kong
- Hotel Regal Kowloon
- Regal Kowloon Hotel Hong Kong