I believe thar Hotel industry is a services industry, although this us needless to say but I have doubt that Regal Hotel understand this. Despite the recent and on-going refurbishment of the hotel the service is rather disappointing. First of all, the lady that helped to check us in showed us with very unpleasant face as seems we are unwelcomed, there was no single gesture, facial expression or even word of welcome. As we arrived early around 1230pm, the lady told us that the check in time is 2pm and we have to come back at 2pm to check in, she gave us a note with hotel room number and informed us that when we're back at 2pm we can just show it to the front desk again to get the room key. So I came back at 2pm sharp and had to queue at the front desk again and passed the note to the front desk after 20mins queue and the person who attended us (another person, next to the lady who attended us earlier) said that it was a wrong room assigned and gave us a different room (not the one given by the lady earlier) which is at lower floor.
The front desk also seemed as sales desk to me as we are checking in the people kept selling us extra services which of course needs money - wifi or LAN cable in room (was very surprised the hotel room doesn't even have LAN cable, in which era are we in? Moreover in such developed country like HK?), you need to pay HKD170 per day for Internet, breakfast, room up grade and etc. I was just thinking if the front desk are trained to welcome the guest by selling more and more they could. If you have better room that vacant and no one is taking it up, either you offer it free to hotel guest or just don't mention it. I don't think we need to know how much to upgrade to each room type as we could check it online.
The worst happened during my last morning that I checked out (8am), the bell boy informed us that the shuttle bus to HK station is on 20mins interval, and the shuttle bus to airport only arrives in an hour. So we opted for the bus to HK station and transfer to airport express train. To my very disappointment, we waited for 40mins and there wasn't any bus!! I think the hotel should aware that hotel guests are in need to arrive at the airport on time and missing flight is the worst to happen for any traveller.
After 40mins (I was kind enough to gave them double of the time interval promised) and I went to the bell boy and asked is he aware that the bus is coming soon? He just replied with very rude face"I don't know".
- Official Description (provided by the hotel):
- Regal Hongkong hotel situated in the heart of Causeway Bay, Hong Kong's vibrant commercial and shopping district. The deluxe five-star Hotel is the epitome of luxury and elegance where international business and leisure travellers are pampered with stylish comforts and a wide selection of gourmet choices. ... more less
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- Also Known As:
- Hotel Regal Hongkong
- Regal Hongkong Hong Kong
- Regal Hongkong Hotel Hong Kong