Lost count of the number of times i have stayed at this hotel but i can say with honesty that this is the first time i have ever had a problem, regardless of that people need to know.
Upon arrival i was allocated room 1148 on the club floor, bags arrived as planned and all was well, logged on to check my emails but the Wireless didnt work, rang the club reception to ask and was told to bring my iPad down and they would get it working, that i did and true to her word the lovely lady got it working. Backi n in my room it stopped working again....rang the reception and was invited down again, again she got it working...back to room....stopped working. This time i asked the recptionist to come to my room to fix but she explained she couldnt leave the desk. After another visit she told me that the wireless sometime did not work in 1148 as it was out of range, she explained i should use the ethernet cable. After explaining that the ethernet cable wont work on a iPad i was tyold she could do nothing for me as all the rooms were booked.
I left the iPad problem and eventually went to bed, only when all the lights and television were closed down and silence fell on the room did i notice the worlds worst form of torture...drip..drip..drip, I got up to look round but for the life of me could not find out where the dripping noise was coming from, eventually after using my earphones on noise reduction mode i was able to get to sleep...but sleeping in headphones aint the best, after a restless night I woke to open the curtains and tadaa.....the dripping showed its ugly face, in between the outer window and the inner window it was pouring in, I advised reception and she said someone from housekeeping would come...they never did.
As i was checking out later that day i decided not to make a fuss about it as i would be leaving soon. I was made aware at 5.30 that my flight had been delayed, I rang the reception to ask about the possibilty of being able to check out at 8pm and not 6 pm, I was told i could at a price of HKD 1650, thats HKD 825 per hour, the reason given was that the hotel was full and my room was booked. I explained that the room still had the leak and was not in a fit state but it all fell on deaf ears. What puzzles me is how could i pay the extra money to stay the extra hours if the room was already booked ????
The other thing to note is that they have installed a coffee machine in each room which they give you 1 pod for, its makes approx 1/4 of the cup they give you to use, if you want more you have to ring reception, even then they can only give you 1 at a time, useless if you want a morning cup of coffee.
After being treated this way i think i would try the new marriot at the airport for my future trips..
- Official Description (provided by the hotel):
- Regal Airport Hotel Hong Kong has been recognized as the World's Best Airport Hotel by Business Traveller UK Magazine. Directly connected to the passenger terminal of Hong Kong International Airport and only a two-minute walk away, the Hotel is also in close proximity to the AsiaWorld-Expo convention centre. All 1,171 smoke-free guest rooms and suites have contemporary design and comfort is ensured by the double-glazed soundproof windows and comprehensive in-room amenities. Regal Airport Hotel Hong Kong also features world-class meeting facilities with 30 function rooms and one of the largest pillar-free grand ballrooms in a hotel equipped with a 9-meter width and 4-meter height HD LED wall. Additionally, the Hotel features a variety of authentic cuisine at its six restaurants and bars, and it has a complete range of recreational facilities including the award-winning OM Spa, state-of-the-art gym, an outdoor pool and an indoor heated swimming pool. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Booking.com, Agoda, Ctrip TA and TripOnline SA so you can book your Regal Airport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Regal Airport Hong Kong
- Hotel Regal Airport
- Regal Airport Hotel Hong Kong