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“Decent Hotel by HK standards”

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Marco Polo Hongkong Hotel
Ranked #81 of 726 Hotels in Hong Kong
Reviewed 22 February 2012

Marco Polo HongKong hotel is located in Tsim Sha Shui area, its a popular area in HK and approx 1hr from HK Int'l airport. Via MTR is fastest to reach hotel. Taxi in HK are expensive and distance is quite far from airport

There are 3 Marco Polo hotels in the city and all located quite near to each other so make sure you know which Marco Polo you are staying at. There is a Marco Polo Prince hotel as well and our taxi driver brought us to it initially

The entrance to hotel is along Canton road and you had to walk down a flight of stairs to reach the lobby which i found werid esp for those with big luggage. After check-in, you also need to walk-up some steps to reach lifts, again quite inconvenience

Rooms were extremely large by HK standards and had a huge sofa and walk-in wardobe. Bed was ok and internet in the room is all wireless and free

I had a chance to try their room service, not great but decent, definitely in HK, you find great food everywhere, thus comparison pales

I must commend their staff for their service and will like to stay Marco Polo again

  • Stayed: February 2012, travelled on business
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1  Thank RalphSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,726 - 1,730 of 2,859 reviews

Reviewed 21 February 2012

Just stayed in this hotel for 7nights. I was fortunate to have paid corporate rate for my stay otherwise, it would have cost quite a bomb. Rooms were clean, cosy and spacious. I like the idea that guests are offered a pillow menu to select their favourite pillows. During my stay, I was disappointed that the pool was under maintenance. However, the free access to fitness first health club at the gateway(3 mins away) made up for it. It was interesting that the housekeeping team had asked us if we wanted the bed to be turned down(I never knew there was such a service). It was in general a comfortable stay. The only thing that I can pick on is the walk from the MTR station which involved going up and down the underpass.

  • Stayed: February 2012, travelled as a couple
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Thank tarcee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

This place has a great location and very clean rooms.

The rooms were a good size and very comfortable.

The main problem with this hotel is the size.

It took me 40 mins to check in. My friend had made a booking through bookings.com and had requested a harbour view. The hotel claimed they were unaware of this request and suggested we pay an extra $HK270.

As the front desk was always so busy it was impossible to get any local information from the hotel. The only time I tried was on checkout and was told to catch the ferry "leave hotel and turn left" not very helpful.

I did complain to the manager (didn't want to complain on trip advisor with out talking directly to the hotel) and was offered a free bottle of wine and free breakfast. This was very nice but doesn't change my experience.

  • Stayed: February 2012
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Thank Mat1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2012

I have stayed at the Marco Polo hotel on and off for 5 years. It's always my first choice of a HK hotel as the location provides easy access to Harbour City, Star Ferry, Nathan Rd and the Ferry to China/Macau.
As with all hotels in HK it's not exactly cheap. But the rooms are clean and comfortable although the only down side when traveling with my kids. It's doesn't offer inter-connecting rooms.
The breakfast and the buffet dinner are excellent. But book the buffet dinner in advance as it's generally fully booked as visiting Chinese guests flock to enjoy the buffet. It's amazing to watch how much they can eat.
The hotel check out can be a little tedious with staff asking to help you and then asking you to queue up when they hover around whilst the few staff working on settling room accounts are over loaded. Really strange and I never understand why they have done this. But in the 30+ times I've stayed I have learnt to accept this process. A special mention to the 2 Indian concierge at the front of the hotel who are always on duty, smiling, happy and only to willing to assist with directions or a taxi.

  • Stayed: February 2012, travelled on business
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Thank Stevelizhangjun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2012

I have stayed in many hotels in Hong Kong due to my yearly business trip there.I am happy to say it is the best hotel compared to intercontinental,nikko or even Peninsula...I love the fact that it is 3 minutes walking distance to the pier(star ferry) to wanchai.
I also love the shopping at its doorstep like Land Crawford. This hotel fail to impress me on yearly visit to Hong Kong.

  • Stayed: September 2011
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Thank mad_yahya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marco Polo Hongkong Hotel

Address: No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Hong Kong
#23 Romantic Hotel in Hong Kong
#30 Business Hotel in Hong Kong
#71 Luxury Hotel in Hong Kong
Price Range: ₹ 13,143 - ₹ 34,534 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marco Polo Hongkong Hotel 4.5*
Number of rooms: 665
Official Description (provided by the hotel):
Marco Polo Hongkong Hotel has recently completed a comprehensive hotel exterior upgrading programme, all rooms are now available to provide exemplary standard of service and ensuring high level of customer satisfaction. Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city’s busiest commercial, shopping and business hub. The Star Ferry and Hong Kong’s cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City – Hong Kong’s largest shopping complex. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel’s 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service, and the complimentary handy smartphone which is now fully up and running throughout the hotel. ... more   less 
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Also Known As:
Hotel Marco Polo Hongkong
Marco Polo Hotel Hong Kong
Marco Polo Hongkong Hong Kong
Hong Kong Marco Polo Hotel
Marco Polo Hongkong Hotel Hong Kong

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