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“Could be so much better...”

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Hotel Jen Hong Kong
Ranked #61 of 719 Hotels in Hong Kong
Certificate of Excellence
Barnsley
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Could be so much better...”
Reviewed 21 June 2012

Despite a slightly out-of-the-way location, Traders (part of the Shangri La Group) isn't a bad hotel at all...but it could be so much better with a little effort. From the minute we walked into the first floor reception on arrival, it was clear that the staff had been briefed to get us to upgrade our room first, with thoughts for our well-being coming second despite us being at the end of a VERY long journey from the UK.
The staff when we checked-in were polite and efficient but sell us an upgrade they did - and although it was a nice room, it certainloy wasn't worth the cost of the upgrade, despite the stunning view over HK harbour.
The room entitled us to use of the Traders club on the top floor (below the roof-top swimming pool) but here again it was clear that the attention to detail was more geared towards constantly checking that we were meant to be there as well as an adherence to time-keeping at the expense of any genuine feeling of welcome and warmth.
Maybe it should just be treated as a business hotel at which it probably does an excellent job. For tourists, find somewhere more welcoming and friendly.
The room itself was spotlessly clean although it was infuriating not to have a powerpoint next to the bed so that a mobile phone could be charged during the night while still being accessible. It was also very annoying that there wasn't a proper door separating the bedroom from the minuscule shower and toilet facilities. Noise transference was a big issue, at least for us.
Overall, although we thoroughly enjoyed our stay and made sull use of the hotel's excellent complimentary minibus - we never felt totally welcome nor did we find anywhere to 'kick-back' and relax as there is no comfy bar in which to sit and have a quiet drink as the bar/snackbar are part of the cold, clinical reception which feels more like the entrance to a multi-storey car park.
I have stayed at Traders in Kuala Lumpur and found this to be a far more pleasant experience than the one in HK.

  • Stayed May 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Tufryandco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (405)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Kilkenny, Ireland
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 June 2012

We stayed at Hotel Jen (Traders) for two nights. Our room was quiet as it was on a high floor and had an amazing view of the harbour. The room was small but had quite a large bed and was exceptionally clean with everything we needed (including complimentary bottled water), no bath but separate wc a v nice shower. Front desk staff were friendly and always willing to help. Even though the lobby appeared to be really busy we were never left waiting to be served. Located on Queens Road West its in a traditional and local area of Hong Kong which is interesting, and travelling to the buisiness district or the harbour is easy by catching the tram one street away on Des Voeux Road West. There was good choice for breakfast. Dinner in the restaurant on the top floor was also good but dont be in a hurry to go anywhere as service is a little slow. Overall a brilliant stay. Thanks Hotel Jen.
P.S....Not part of the hotel but if you are in Hong Kong for pleasure don't miss Lin Heung Tea House, 160 Wellington Street. Its confusing and messy but a very fun and memorable experience!

Room Tip: To ensure a peaceful night sleep get a room on a high floor, where harbour views are also amazing.
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  • Stayed July 2011, travelled with friends
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Helpful?
2 Thank hop_4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 June 2012

the room and its view was superb, overlooking the harbour. Decent size room and complete with amentities.

The Club lounge was simple and its happy hours and breakfast amenties were just right. The staff was great.

Room Tip: the room I had was just right in front of the elevator. Not too bad as the noise level was not loud.
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  • Stayed May 2012, travelled on business
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    • Cleanliness
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Helpful?
1 Thank Steven0504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
85 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 11 June 2012

This is a very nice hotel in the west Queen's Road area of Hong Hong. Rooms are small but very well-appointed. Also nice and quiet. The hotel is a little way out fro the major attractions but it's just a short taxi ride away. Also it's very convenient for Hong Kong University.

  • Stayed April 2012, travelled on business
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    • Cleanliness
    • Service
Helpful?
1 Thank DJ_Billy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seoul, South Korea
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 June 2012

The hotel was good. Staff were friendly. The rooms were clean. Everything seemed to be rather new in the room I had (no frayed fabric, scuff marks, etc.) and the floor I was on was very quiet as well even though the hotel lobby was always busy. If I had to be picky, the gym/pool is a bit small. After viewing the website I was slightly disappointed to see the actual facilities. The equipment was good, everything was clean... I guess I just expected more. Overall though, this is a good hotel. And as the title says, the neighbourhood has a bit of character too. Also convenient for grabbling snacks or a quick bite. Really easy to get to the ferry terminal for Macau as well.

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank scottleefe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Jen Hong Kong

Property: Hotel Jen Hong Kong
Address: 508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
Region: China > Hong Kong > Sai Wan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Business Hotel in Hong Kong
#48 Family Hotel in Hong Kong
#55 Romantic Hotel in Hong Kong
#56 Luxury Hotel in Hong Kong
Price range (per night): ₹ 5,947 - ₹ 14,157
Hotel Class:4 star — Hotel Jen Hong Kong 4*
Number of rooms: 283
Official Description (provided by the hotel):
Hotel Jen Hong Kong, offers 283 elegant rooms and suites. From the economical to opulent, each room is characterised by clean lines and functional creativity. These accommodations are enhanced by wireless Internet connections, LCD televisions and sweeping views of Victoria Harbour, Hong Kong city and distant mountains. 3 Rooms caters to disabled guests, and 84 rooms have connecting doors. ... more   less 
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Also Known As:
Jen Hotel Hong Kong
Hotel Jen Hong Kong

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