Despite a slightly out-of-the-way location, Traders (part of the Shangri La Group) isn't a bad hotel at all...but it could be so much better with a little effort. From the minute we walked into the first floor reception on arrival, it was clear that the staff had been briefed to get us to upgrade our room first, with thoughts for our well-being coming second despite us being at the end of a VERY long journey from the UK.
The staff when we checked-in were polite and efficient but sell us an upgrade they did - and although it was a nice room, it certainloy wasn't worth the cost of the upgrade, despite the stunning view over HK harbour.
The room entitled us to use of the Traders club on the top floor (below the roof-top swimming pool) but here again it was clear that the attention to detail was more geared towards constantly checking that we were meant to be there as well as an adherence to time-keeping at the expense of any genuine feeling of welcome and warmth.
Maybe it should just be treated as a business hotel at which it probably does an excellent job. For tourists, find somewhere more welcoming and friendly.
The room itself was spotlessly clean although it was infuriating not to have a powerpoint next to the bed so that a mobile phone could be charged during the night while still being accessible. It was also very annoying that there wasn't a proper door separating the bedroom from the minuscule shower and toilet facilities. Noise transference was a big issue, at least for us.
Overall, although we thoroughly enjoyed our stay and made sull use of the hotel's excellent complimentary minibus - we never felt totally welcome nor did we find anywhere to 'kick-back' and relax as there is no comfy bar in which to sit and have a quiet drink as the bar/snackbar are part of the cold, clinical reception which feels more like the entrance to a multi-storey car park.
I have stayed at Traders in Kuala Lumpur and found this to be a far more pleasant experience than the one in HK.
- Official Description (provided by the hotel):
- Hotel Jen Hong Kong, offers 283 elegant rooms and suites. From the economical to opulent, each room is characterised by clean lines and functional creativity. These accommodations are enhanced by wireless Internet connections, LCD televisions and sweeping views of Victoria Harbour, Hong Kong city and distant mountains. 3 Rooms caters to disabled guests, and 84 rooms have connecting doors. ... more less
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- Also Known As:
- Jen Hotel Hong Kong
- Hotel Jen Hong Kong