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“Hotel is trying hard” 3 of 5 bubbles
Review of Butterfly on Victoria

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Butterfly on Victoria
Ranked #62 of 712 Hotels in Hong Kong
Certificate of Excellence
Dallas
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Hotel is trying hard”
3 of 5 bubbles Reviewed 12 June 2012

I am very glad to learn from KTC18 about this hotel will not open until July. I call Butterfly and transfer my hotel to other Butterfly location. I can fell hotel is trying very hard to get the problem resolved.

  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Service
Helpful?
Thank SimonDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,224 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
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English first
Jakarta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 9 June 2012

I was shocked to see this review. By the way, I already bought hotel voucher for 2 rooms, back in May, for June 20 arrival date / check-in (for 3 nights stay) in Butterfly, Victoria. On May, I called directly to Butterfly to check the Victoria opening date, and Butterfly confirmed to me that Victoria hotel would be opened on June 15th, so June 20th arrival should be fine.

Now today, I just checked again and found out that Butterfly Victoria opening will be delayed and surprisingly there is no notification to me at all.

The arrival date is just 1 week away from today ... I'm very disappointed on this and hope Butterfly would give me the resolution to this problem soonest.

Stayed June 2012, travelled with family
Helpful?
2 Thank Grrrrr_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 2 June 2012

On the hotel website, it states that the hotel will be open in April.
Hence, I booked a room for 8 night stay in June back in Feb.

Just discovered through grape vine that the hotel will not open until July.
The hotel does not bother to advise me of the delay or cancel my booking.

Very terrible customer service from the hotel reservation team

Stayed June 2012, travelled as a couple
Helpful?
3 Thank KTC18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxing, Manager at Butterfly on Victoria, responded to this review, 8 June 2012
Please accept our heartfelt apology for making you puzzled about the delay of hotel opening. We are very much concerned about the inconvenience caused to you, and we hope the arrangement of serving you in our sister hotel Butterfly on Hollywood has satisfied your needs – more importantly regain your confidence in Butterfly’s service standard.

Thanks for staying with us and we look forward to serving you in Butterfly on Victoria during your next trip, we promise it would be a wonderful experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Butterfly on Victoria

Property: Butterfly on Victoria
Address: No.33 King's Road, Causeway Bay, Hong Kong, China
Region: China > Hong Kong > Tin Hau
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access Airport Transportation
Hotel Style:
#14 Best Value Hotel in Hong Kong
#45 Romantic Hotel in Hong Kong
#47 Family Hotel in Hong Kong
#64 Business Hotel in Hong Kong
Price range (per night): ₹ 5,430 - ₹ 11,932
Hotel Class:3.5 star — Butterfly on Victoria 3.5*
Number of rooms: 132
Official Description (provided by the hotel):
You can stay in Tsim Sha Tsui and shop all day, park right on top of the business heart of Central, set up camp in Wan Chai and party all night, or you could go for a more relaxing stay at Butterfly on Victoria, right next to Victoria Park where abundant greenery offers sanctuary from the city's full-blown intensity. After re-charging yourself with a stroll in the city's biggest park space, embark on a culinary journey on the always-buzzing Electric Road, explore the eclectic foodies' enclave of Tin Hau, or hop on the historic tram to slowly take in the heady mosaic of Hong Kong life. Offering 132 comfortable guest rooms that mix simplicity with intelligence, Butterfly on Victoria is straightforward and effortless - just like how travel should be. Smart in form and tranquil in colour, the boutique hotel is aptly equipped with free Wi-Fi, branded amenities, device-friendly docking stations and even a free smartphone, offering unlimited local calls and 3G data, Wi-Fi tethering, a city guide as well as all sorts of interesting info and features Add to this the convenience offered by 24-hour front desk and dedicated ' Local Ambassadors'; this is where you can truly synchronize your life's demands with your soul's. How well connected are we? - 2-minute walk to the Tin Hau MTR subway station. - 12-minute taxi ride to the Airport Express Hong Kong Station for direct train connection to Hong Kong International Airport. ... more   less 
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Also Known As:
Butterfly On Victoria Hong Kong

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