Bought our return ferry ticket as part of our classic big bus tour package. Misunderstanding today (April 6, approximately 1pm) as we were only issued tickets one way but ticket collector was rude and arrogant to the point of offensive. We eventually found a big bus representative who issued us with both sets of tickets.
Service is ok, gets you from A to B. You feel a bit like cattle trying to all get on at once but there’s room for all.
Staff need a fast track course in good old fashioned customer service!