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“Wonderful Hotel”

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Citadines Mercer Hong Kong
Ranked #115 of 723 Hotels in Hong Kong
Certificate of Excellence
Reviewed 20 January 2012

The Mercer is wonderful boutique hotel. Staff is friendly and helpful, and most importantly the rooms are beautifully decorated. Especially the executive rooms on the higher floors are very nice, large for HK standard, and with great extra's such as a little kitchenette, free drinks and an espresso machine for free use. It's in a relatively quiet street, but still only a short walk to the subway.

The only disappointment is the breakfast; free but very basic

  • Stayed: December 2011, travelled solo
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1  Thank E749b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Public Relations Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 28 March 2012

Thank you for praising The Mercer. Our breakfast now is served in buffet style, which includes selection of bread, muffins, fruits, cold cuts, salad, cereals and juice, as well as hot items such as scrambled egg, sausages and Chinese dim sum served in a chafing dish. We look forward to welcoming you back to our hotel in the future.

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Reviews (546)
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456 - 460 of 546 reviews

Reviewed 17 January 2012

Stayed at The Mercer in November 2011, The hotel is in a quiet area but close to IFC and Central Hong Kong. The welcome/arrival was not great, no transpiration arranged (booked in advance), front office staff rude and a bit unorganized. No all of them are speaking well English. The building is new with some constructions in progress (pool area), lifts are nice and rooms as well. I booked a suite with separate kitchen and living area, including mini bar, WIFI and complimentary breakfast. I love the bathroom, well designed and organized. The bed is comfortable, facing the LCD 42’’ TV, I must say that the TV is a bit to low compared to the bed, once you are in the bed you can’t watch the TV properly. Rooms are cleaned every day by Housekeeping staff, Breakfast was poor, small indoor area with a poor selection of food. Service staff is not friendly and the overall atmosphere in the room is inappropriate and cold. Is not an Hotel for Family due to the high number of “accompanied ladies” in the area. For a couple of nights on business trip is ok and a good alternative to a “branded” hotel such Four Seasons……

Room Tip: High floor
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  • Stayed: November 2011, travelled on business
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2  Thank explorer2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Public Relations Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 28 March 2012

Thanks for your comments to The Mercer. Our breakfast is served in buffet style, which includes selection of bread, muffins, fruits, cold cuts, salad, cereals and juice, as well as hot items such as scrambled egg, sausages and Chinese dim sum served in a chafing dish. We look forward to welcoming you back to our hotel in the future.

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Reviewed 9 January 2012

Really enjoyed our stay. The hotel is new, the decor is modern and trendy. The room is of excellent size for HK. Very confortable and high tech.
We had breakfast included in our rate. It was ok. Basic, nothing special. 2 sorts of fruit (melon and watermelon, always), 2 juices (not freshly squeezed), some bread and cheese, cereals, yogurt and some chinese dumplings.
Besides this, I totally recomend it!!

  • Stayed: January 2012, travelled as a couple
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2  Thank Eduard0_PT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Public Relations Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 28 March 2012

Thanks for your comments to The Mercer. Our breakfast now is served in buffet style, which includes selection of bread, muffins, fruits, cold cuts, salad, cereals and juice, as well as hot items such as scrambled egg, sausages and Chinese dim sum served in a chafing dish. We look forward to welcoming you back to our hotel in the future.

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Reviewed 9 January 2012

Centrally located, but tucked in a backstreet, like all 'hidden gems' should be, this beautiful slick friendly city hotel epitomises my first choice hotel formula.

Be prepared for the sights and sounds of the old city (not a fraction of the original, but authentic). Who wants a theme-park? Taxis may not find it without GPS, and you'll get lost looking for it even after a couple of days, but each turn brings a new restaurant or unexpected vista.

Clean bright modern rooms and clean bright modern proud staff with service but not servility make you feel at home and welcomed.

Room Tip: book early - it's going to get busy
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  • Stayed: January 2012, travelled as a couple
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1  Thank LeoLev5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Public Relations Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 28 March 2012

Thanks for your comments to The Mercer. Situated between the business district and old city in Hong Kong, The Mercer is perfect for guests who are interested in learning the heritage of Hong Kong. Moreover, the hotel is surrounded by an abundance of local restaurants and bars.

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Reviewed 5 January 2012

We stayed in this hotel inbetween flights. The hotel opened a number of months ago and is fairly typical of the boutique genre that is currently sweeping Hong Kong. Based in the "old" (and therefore more atmospheric) part of Hong Kong but very centrally placed, the upper floors offer good views over the surrounding buildings. We were upgraded to a suite, which basically meant that tacked on to the bathroom/bedroom arrangement, there was a galley-style kitchen and a sitting area. Our general impressions were that it was clean and well laid-out.

Compared to European rooms, space is tight, which I understand is a Hong Kong trait, but we had a large very comfortable bed that more than did after flying in from the UK. What really impressed about the room was the ingenious use of space that allowed more than adequate hanging as well as an iron and board. The use of glass partitions helped maintain the feeling of space.

The hotel also offers a buffet breakfast, which again, helped set one up for the day. We had booked the hotel on one of the many booking websites and paid about £150 per room per night. Research suggested that this appeared to be average for this type of hotel. We would certainly return.

  • Stayed: December 2011, travelled with family
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Thank BertyBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chengagnes, Guest Relations Manager at Citadines Mercer Hong Kong, responded to this reviewResponded 28 March 2012

Thank you for praising The Mercer. We look forward to welcoming you back to our hotel in the near future.

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Additional Information about Citadines Mercer Hong Kong

Address: No.29 Jervois Street, Sheung Wan, Hong Kong, China
Region: China > Hong Kong > Sheung Wan
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#48 Business Hotel in Hong Kong
#55 Romantic Hotel in Hong Kong
#97 Luxury Hotel in Hong Kong
Price Range: ₹ 11,206 - ₹ 25,735 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines Mercer Hong Kong 4*
Number of rooms: 55
Official Description (provided by the hotel):
Citadines Mercer delivers contemporary luxury and comfort with large spacious rooms in the fashionable up and coming Sheung Wan area. The new boutique hotel is only 1 minute from Sheung Wan MTR station, and within easy walking distance of Central’s prime business, shopping and dining locations. ... more   less 
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Also Known As:
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong

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