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“State of the art hotel experience”
Review of Hotel ICON

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Hotel ICON
Ranked #5 of 721 Hotels in Hong Kong
Certificate of Excellence
Reviewed 14 July 2012

We researched a superior hotel stay for 10 days with swimming pool facilities for the summer for our family to cool down and refresh after a long day of shopping and sightseeing around the areas of hongkong so after reading many highly recommended reviews of this hotel, we were not at all disappointed !
Many hotels would charge so much more for the amenities offered in this hotel - Very spacious rooms and ultra quiet air conditioning, free mini bar including canned drinks and bottled water, bathroom is ultra modern includes a monsoon rain or slide shower and even a bath ! you dont even need to take a toothbrush. Only thing is they are about 10 miutes walk form the central TsimSharTsui shopping area, so they provide a free shuttle service every 15 minutes.
We had a city view which was nice, but if you want the harbour view, you will need to upgrade.
The added bonus is when you check out in the morning, you can ask them to store your luggage and if you have a late flight, you are allowed to use their 'transit' room, offering us of shower facilities,complimentary coffee and drinks, very handy if you have a late flight out. we would certainly return to this hotel for our next holiday there.

  • Stayed: July 2012, travelled with family
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1  Thank Holidays_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (5,935)
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4,164 - 4,168 of 5,935 reviews

Reviewed 13 July 2012

I think everyone has said all there is to say about this hotel. I loved everything about it. Rooms, service, pool, gym, the smell in the lobby! Great location, many restaurant options for any budget close by, including for breakfast. We particularly liked walking to Starbucks and enjoyed breakfast overlooking the harbour. I can't wait to return to hotel ICON and would recommend everyone stays here when visiting HK!

Stayed: June 2012, travelled as a couple
Thank Joliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

This hotel came very recommended so we booked a 65 suite.
This is a very good room + the club gives you cocktails everyday afternoon, afternoon tea and brilliant breakfast at the market restaurant (much better than in the club).
The staff is very helpful and give a very good service.

But the hotel does have some problems:
1) The lobby and facilities are not as pampering as you will find at the ritz, mandarin oriental, etc
2) The Spa was good treatment but not good value for money + the relaxation time (which you pay for) was only at the spa lobby and seemed pointless
3) The location is not great. 15mins-20mins walk from Tsim sham Tsui subway station is not very good, the station next to it (hong kong station) is useless for island travel and the hotel shuttle service compensates just a bit.

In conclusion – the ICON is a very good hotel, especially if you take the club room or suite. I would not take it for a regular room with no breakfast.
The harbour view is fantastic and I think much better than rooms facing Kowloon.
It will give very good value for money but still far from being up there with the Ritz, the Mandarin Oriental or any of the high end HONG KONG hotels.

Room Tip: take the breakfast and use "the Market" restaurant to have it in (and not the club) - it i...
  • Stayed: July 2012, travelled with family
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Thank Jon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

funky, not a usual hotel. if you want the standard 5 star razzle dazzle then look elsewhere, but I loved it.
Is a training hotel for local Poly, so there is amix of new and more experienced staff.
decor is great, love the lobby area and the cafe.
the room (upgraded to a room with a view...worth the $) and the layout and whole "vibe" is awesome, so different. I spend a lot of timein hotels and as this was different I really enjoyed myself.
(note to Langham place looking for innovation, check this place out)

Room Tip: go for the room with a view of harbour, a little more but hey!
  • Stayed: July 2012, travelled with family
    • Value
    • Location
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2  Thank pom1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

The service was very nice but once you have checked out, there was nobody whose carry your luggage.
We booked 7 nights, for about 27000HKD, but once we like to stay one more night, in a cheaper room, ( 1815HKD) the service was suddenly less. We don't understand why?

It's a pity, the higher the price the better the service? I don't hope so.

  • Stayed: July 2012, travelled on business
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Review collected in partnership with Easytobook.com
3  Thank mimi l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear Mimi I

Thank you for your recent stay in Hotel ICON and you valuable time in giving us feedback about it.
I am very disappointed to learn that the service you have encountered was not consistent and it would be much appreciated if we can learn more about it for our improvement.
Please do not hesitate to contact me directly via shanna.lee@hotel-icon.com. Look forward to hearing from you.

With warmest regards,

Shanna Lee
Guest Relations & Club Floor Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ICON

Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#4 Spa Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range: ₹ 15,418 - ₹ 31,288 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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