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“Cafe Grey at the Upper House”
Review of The Upper House

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The Upper House
Ranked #1 of 727 Hotels in Hong Kong
Certificate of Excellence
Reviewed 30 May 2012

This is a great place for lunch as well as dinner, you need to book. It is located on the top floor and the service and decor are fantastic. The food is of very high quality , presentation is great.
A visit to the bathroom is a must for the ladies !! Its not the cheapest place in town, but is a great place to take the girls for lunch .

  • Stayed: May 2012, travelled with friends
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Thank wornoutmummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 4 June 2012

Many thanks for your review of Café Gray Deluxe
It is wonderful to hear that you enjoyed your meals.

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,833 - 1,837 of 2,347 reviews

Reviewed 27 May 2012

This is definitely one of the best hotel I have stayed in. The efficiency of service, open mini bar, bath tub with full amenities with LCD screen in front when you soak, Bose system, Iphone as room service, really, impressed beyond words. We had a great view from our room as well.

Anytime to Upper house again!

  • Stayed: September 2011, travelled as a couple
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1  Thank Wineholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 29 May 2012

Many thanks for your review on tripadvisor.com!
To call us “awesome” and more is truly a compliment.

It is wonderful to hear that you had a great time at “our house” and you were impressed by our service.

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2012

I have not been pleasantly surprised by a hotel room for a long time ! As others have said, a very different hotel. Note that some taxi drivers do not know this place, but this is just opposite Shangri-La. Soft drinks/water and peanuts etc are free in the mini-bar which is very handy for travellers. Bathroom is exceptional, can't describe it here enough. Wonderful ambience. good connectivity for IT. Lots of little things provided - thus convenient for a business traveller. Helpful staff as well, even though there are not many of them to be seen. A bit on the expensive side though. Gym is a bit small. No swimming pool.

Room Tip: ask for view
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  • Stayed: May 2012, travelled on business
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2  Thank luke_speedos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 29 May 2012

Dear Luke

Thank you very much for your review and you recent patronage of “our house”.
It is great to hear that you had a pleasant stay. The taxi drivers might indeed be challenged with various addresses in town. Have you seen our taxi cards in both English and Chinese which should help to get around in Hong Kong?

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2012

Yes, the Upper House is well located, offers a superb view (junior suites especially), very "boutique-design" rooms, with all comfort, and basically all you would expect from a (rather) expensive place to stay. So why the Upper House and not one of the other Hong Kong hotels with similar rooms ? Because of the staff. From management to bar staff, all are efficient and friendly. Not always the case in HK !

Room Tip: Ask for a harbour view
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  • Stayed: October 2011, travelled as a couple
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1  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, Manager at The Upper House, responded to this reviewResponded 25 May 2012

Thank you very much for your review and you recent patronage of “our house”.
We are particularly happy to hear that you point out the efficient and friendly service we are working on to achieve each single day!

We hope to see you hopefully back soon again. Please do not hesitate to contact me directly in the future if I may assist with any reservations at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
Hotel Manager
The Upper House

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2012

Hv a afternoon tea here, so good
High level view of Kowloon. 3layer tea set ( sweet n salty), scone with a drink.
Relax and luxury!
If u love high tea, try here.

  • Stayed: February 2012
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Thank imochichi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Upper House

Address: Pacific Place, 88 Queensway, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Hong Kong
#1 Romantic Hotel in Hong Kong
#1 Luxury Hotel in Hong Kong
#2 Family Hotel in Hong Kong
Price Range: ₹ 36,430 - ₹ 74,666 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
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Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hong Kong

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