They have booked airport shuttle bus services for me but the driver didn't pick me up at the appointed time at Novotel closeby. The shuttle company wanted me to take a taxi to Empire Hotel minutes away. Again they left me before I arrived.I returned to Novotel for another scheduled stop. With all these failings,. Wifi never intervened to help me with the bus company. Instead they transferred me to voice mails. Novotel concierge helped me to get a deal on a taxi cab to go to the airport in time for my flight. And at no time they offered for my cab fares or refund nor apology.
- Free Wifi
- Free Parking