We had a prebooked reservation and had prepaid for our meal. Stood at the counter for 5 minutes and 3 staff ignored us. It was quite perplexing. I eventually politely said excuse me as I thought they must not have seen us. Man behind the counter grabbed the voucher off me and thrust a menu at me and said ‘what you want’ after 10 seconds.
If I was the Ritz Carlton, I would not want to be linked to this cafe.
1 Star. We will not be back.