We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst service we encountered in Hong Kong”

Cafe 100 by The Ritz-Carlton, Hong Kong
Reserve with OpenTable
Cafe 100 by The Ritz-Carlton, Hong Kong is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Ranked #459 of 11,109 Restaurants in Hong Kong
Certificate of Excellence
Price range: US$ 6 - US$ 38
More restaurant details
Restaurant details
Neighbourhood: Yau Tsim Mong District
Description: With an sky-high dining experience, Cafe 100 by The Ritz-Carlton, Hong Kong located on Level 100 of sky100 Hong Kong Observation Deck, offers a casual dining concept perfectly complements sky100’s contemporary and vibrant setting. Visitors can enjoy a range of exclusive treats such as soft serve ice cream made with fresh milk produced in Hokkaido and a selection of sweet and savory French crepes.
Reviewed 6 April 2018 via mobile

We had a prebooked reservation and had prepaid for our meal. Stood at the counter for 5 minutes and 3 staff ignored us. It was quite perplexing. I eventually politely said excuse me as I thought they must not have seen us. Man behind the counter grabbed the voucher off me and thrust a menu at me and said ‘what you want’ after 10 seconds.

If I was the Ritz Carlton, I would not want to be linked to this cafe.

1 Star. We will not be back.

Thank Brisbane15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (80)
Traveller rating
Traveller type
Time of year
Language
  • More languages

11 - 15 of 80 reviews

Reviewed 18 March 2018 via mobile

Good quality tea time and Amazing service and arrangements by staff and amazing view! Must visit this place if you stay nearby.

1  Thank Raza K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2018 via mobile

It's not walking for dinner, it's usually a special day.
It was 7:00 pm . Not busy. The waitress arranged for the seat and also introduced various types of food. I quickly said no need, because I have come three to four times a year and I have familiar all food here.
seafood? Lobster, long-legged crab, meat crab, - nothing. I quickly asked the waitress why nothing seafood. She quickly arranged three piece for my table personally. But this is not a correct arrangement . Should be refilled for everyone .
My wife picked the oyster and said: It's smaller than usual! I look at the long-legged crab, worse than usual. After the shell is opened, the water flows out, and the meat is also reduced.
My God! A buffet dinner at $900 was actually seems to the food quality of the four-star hotel.
Originally I wanted to make arrangements for cakes with candles for our celebration, but finally give-up with no mood.
The waitress/ waiters? All changed ! The restaurant may be operated cost saving.
I really don't think we will come again.
Seafood corner like attached photos all the night.
來得這裡吃飯都不是經過咁簡單,通常都是特別日子。點知⋯⋯
入座已七點。不算繁忙啊。伙記安排了入座,還介紹有各類食物,我連忙說不用了,因為我每年都來三,四次,有什麼食物唔知啊。
海鮮?龍蝦,長腳蟹,肉蟹,什麼都沒有。連忙問伙記,才安排了三邊給我二人座位。但這不是一個正確的做法。應該refill.
太太挑選了生蠔説:比平時的細了!我再看長腳蟹,比平時的差劣,碌開殼後水流出,肉身也縮小了。天呀!收九百元的一個自助晚餐,竟然得出四星洒店的食物質素。
本來想叫伙記安排蛋糕,蠟燭,連心情都沒有了。
伙記?全部都換了人!可能餐廳做緊節流, cost saving.
真不想像會否再次光顧。
整晚的海鮮情況如相

Thank richardhlwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2018 via mobile

Exquisite service from the service crew namely Kenneth, Seavy & Jessica.

Thank you once again for the wonderful experience!!!

Thank Canti L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2018 via mobile

Booked breakfast in advance and Jason could not have been more helpful. Crepes and Waffles looked just as great as they do on the website and tasted magnificent- a great start to our day in Kowloon. A delicious cup of real coffee too ☕️. Thank you.

1  Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Cafe 100 by The Ritz-Carlton, Hong Kong also viewed

 
Hong Kong, China
 

Been to Cafe 100 by The Ritz-Carlton, Hong Kong? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing