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“Very nice, would come back, but could use some improvents”

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Hyatt Regency Hong Kong, Tsim Sha Tsui
Ranked #37 of 719 Hotels in Hong Kong
Certificate of Excellence
San Francisco, California
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very nice, would come back, but could use some improvents”
Reviewed 7 April 2012 via mobile

Jet lag on our first night has allowed me a plethora of time to write this review on my iPad (Internet 350 HK for 3 days). Checked in at 9am, bell hop unloaded our luggage and tagged them with a smile. Upstairs, check in was smooth, answered all my questions and ended every sentence with "hai", I guess they are well trained for their Japanese visitors.
Came back in an hour and our rooms were ready. The room is modern looking. The bathroom has a couple interesting sliding doors that open into the main room and the closet. Did find a dry blood stain on a pillow case and a hair ball in the shower. Both items were taken care of immediately.
The room is spacious for Hong Kong standards. There are no drawers to put yours clothes in. They offer a transformer to allow your 110 volt items to work. The first one was defective.
Great location and the service is excellent, would definitely come back and recommend to friends. We will see if the buffet is as great was everyone claims. We still have two more nights here, hope my review does not change.

Stayed April 2012
Helpful?
Thank jeffl854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,308 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (360)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Vancouver, Canada
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 7 April 2012

My wife, 1 year old and myself are spending 3 nights at Hyatt TST and we are quite impressive and satisfied with this hotel.

I asked for the following well in advance since we were arriving in HK late in the evening and didn't want to have to get a "leftover" room with our baby probably being tired after a 14 hour flight.
- HIgher level - above 15F to avoid any road level noise
- Corner room - as I heard these are larger and potentially have harbour views
- Baby crib
- Late Check-in

Upon arrival, the bell service was excellent as they brought our bags to our hotel room a few minutes upon entering the room, and we had a few heavy ones.The crib was already set up which was awesome...

The room was a King bed room and it was pretty large for a HK hotel - small for a North American hotel. This is a new hotel so everything looked pretty good, but the carpets in from of the Lobby elevators are already showing a lot of wear. Good lobby and efficient services...

The room was what we asked for - on 20th floor, in a corner and the view was good. THe bed was large as advertised (king) and the room temperature control was great (actually changes upon touch which is very decent).

Other things were nice, new and standard. Love the washroom as it had a lot of glass and open space to the room.

Things to watch out for as a guest
- Internet is not free - $80HK (1 hr), $150HK (24 hrs), $350HK (3 days) - this standard should be free nowadays!
- Make sure the taxi driver knows how to get into the hotel (ours was great and knew exactly where to go as we needed the bell service for our bags) - about $250HK from the airport
- Bottle water was provided free of charge (2 bottles) and have to ask for refills or wait for room service next day
- The lobby is 3 levels above the street so you have to take an elevator to the street every time.
- There are a few bars across the street so it's probably quite noisy if your room is facing that direction and low.

Overall, this is a very good Hyatt (as some Hyatts I have been to are getting stale and old looking). This one incorporates a very good blend of Chinese art and western decor. We will not be trying any of the restaurants here since there are sooooooo many others in the city.

Room Tip: - Make sure you book 14 or 21 days in advance to get the best rates - Internet is NOT free - Make...
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 April 2012

Its a trademark of all Hyatt hotels in the world to charge for Internet access whilst nearly all hotels give free wifi five star or no star. To charge 20usd per 24hours of connection is a little too much.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Carine808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Coral, Florida
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 April 2012

This hotel met all of our expectations except one. Sometimes after a day of sightseeing and finally arriving back to our hotel we like to "chill out" in the lobby & people watch before going up to our room. There are no chairs in the lobby only benches. I suppose that is the management's choice to keep the lobby free of people. With that in mind, that would not prevent us from revisiting this property. The buffet breakfast is plentiful, the guest rooms are modern & spacious. We were very happy with the location too.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gayler104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 April 2012

Probably Hyatt's best hotel in HK. Was my first stay but stayed at the Grand in Wan Chai before and this felt better. Room spacious and modern with good quality furniture and fittings, extensive outdoor pool area (biggest outdoor pool is TST I reckon...) and Hugo's restaurant had fantastic service even though I found the set-lunch a little uninspiring. One more thing worth mentioning is that it's quite complicated to get into! The hotel lobby is on 4th floor which means either finding the right entrance or walking through the mall. Nevertheless this is become more common in hotels so need to be used to it but could be better marked.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ACF2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Hong Kong, Tsim Sha Tsui

Property: Hyatt Regency Hong Kong, Tsim Sha Tsui
Address: No.18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Hong Kong
#20 Business Hotel in Hong Kong
#25 Romantic Hotel in Hong Kong
#35 Luxury Hotel in Hong Kong
Price range (per night): ₹ 12,282 - ₹ 22,430
Hotel Class:4.5 star — Hyatt Regency Hong Kong, Tsim Sha Tsui 4.5*
Number of rooms: 381
Official Description (provided by the hotel):
Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre. ... more   less 
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Also Known As:
Hyatt Regency Hong Kong Tsim Sha Tsui Hotel Hong Kong

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