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All reviews continental club harbour city nespresso machine ocean terminal shopping mall complimentary mini bar mobile phone third floor excellent location free wifi upon check mtr station nathan road kowloon park direct access favorite hotel in tsim sha tsui
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90 - 95 of 1,419 reviews
Reviewed 15 November 2017

Superb staff in the Continental Lounge. The staff are very accomodating and friendly. I’ve been going back and staying in the club floors as the price is worth it aside from the services you get which is more than what is expected.

Room Tip: Clean rooms all the time
  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Marco Polo Hotels
Thank jackson d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 16 November 2017

Dear jacksond348,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about your service experience with our associates at The Continental Club. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

What I liked -
- nice location at the Ocean Centre - short walk to the MTR
- quick check-in and check-out
- getting a room upgrade

I would have give a 5-rating had bucket of ice I requested actually arrived.

Stayed: October 2017, travelled with family
Thank Ernesto L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 9 November 2017

Dear Ernesto L,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2017

Our stay was excellent as always. Location is central for shopping and business. Features the best of HK for first timers and still continues to surprise the frequent ones. The rooms are well designed, well appointed and well kept. I especially like the complimentary service mobile phones they provide. Keeps me connected with business and family.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank patrickgH6628EO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 6 November 2017

Dear patrickgH6628EO,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017

Gateway Hotel is located in the heart of Tsim Sha Tsui and lots of shopping malls and great restaurants are within walking distances.

Hotel room is being renovated with good condition, and bed is comfy.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank tangshelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 2 November 2017

Dear tangshelly,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Reasonable rooms but can be expensive, busy and noisy...you usually have to wait to be seated for breakfast...quite a while! There is no gym in this hotel, you have to walk to a neighbouring hotel to use their facilities which is not ideal when you check in later. Very convenient for downtown shopping, but not much else.

Room Tip: Get the highest floor possible, lower rooms can be noisy.
  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank SteveP2038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 16 October 2017

Dear Steve P,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We sincerely apologize for the inconvenience you encountered with the heavy guest traffic at breakfast at Three on Canton and the lack of gym facilities in the hotel due to both structural constraints and space limitations. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times and that in-house gym facilities shall be amongst our foremost considerations should we push through with our plans of hotel refurbishment. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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