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All reviews continental club harbour city ocean terminal superior suite nespresso machine shopping mall replenished daily handy phone third floor two double beds excellent location upon check direct access free wifi in tsim sha tsui kowloon park favorite hotel
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Reviewed 8 November 2017 via mobile

What I liked -
- nice location at the Ocean Centre - short walk to the MTR
- quick check-in and check-out
- getting a room upgrade

I would have give a 5-rating had bucket of ice I requested actually arrived.

Date of stay: October 2017
Trip type: Travelled with family
Thank 625ernestol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 9 November 2017

Dear Ernesto L,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2017

Our stay was excellent as always. Location is central for shopping and business. Features the best of HK for first timers and still continues to surprise the frequent ones. The rooms are well designed, well appointed and well kept. I especially like the complimentary service mobile phones they provide. Keeps me connected with business and family.

Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank patrickgH6628EO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 6 November 2017

Dear patrickgH6628EO,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017

Gateway Hotel is located in the heart of Tsim Sha Tsui and lots of shopping malls and great restaurants are within walking distances.

Hotel room is being renovated with good condition, and bed is comfy.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank tangshelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 2 November 2017

Dear tangshelly,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Reasonable rooms but can be expensive, busy and noisy...you usually have to wait to be seated for breakfast...quite a while! There is no gym in this hotel, you have to walk to a neighbouring hotel to use their facilities which is not ideal when you check in later. Very convenient for downtown shopping, but not much else.

Room tip: Get the highest floor possible, lower rooms can be noisy.
Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank SteveP2038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 16 October 2017

Dear Steve P,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We sincerely apologize for the inconvenience you encountered with the heavy guest traffic at breakfast at Three on Canton and the lack of gym facilities in the hotel due to both structural constraints and space limitations. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times and that in-house gym facilities shall be amongst our foremost considerations should we push through with our plans of hotel refurbishment. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

This hotel provides for the free wifi and or internet connection. This is more convenient for the guest coming from different country like the Philippines. Likewise, beverages are also free as well as coffee.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank JayV209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Salg, General Manager at Gateway Hotel (Marco Polo Hotels), responded to this reviewResponded 28 September 2017

Dear Jay V,

Greetings from the Gateway Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel.

With warm regards from the world’s most dramatic waterfront,

Thomas Salg
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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