A simple request to check in a motorcycle helmet in their coat room had to be escalated to get a manager when the staff simply did the old head shake no sign and wouldn't respond to in Chinese or English. That set the tone for the day.. In the manager's defence, he did handle it but not before 3 separate staff members just said no and walked away.
During the event, other staff in this so called 5* behaved no differently screaming at patrons as if we were in the a Hebei backwater market. To be fair, they didn't scream at me and i probably over reacted based on my earlier experience at the coat room. Still, it made thinks very uncomfortable.
Finally, to take the cake, on the way out of the event bearing gifts from some of the traders, I was literally grabbed by the arm and screamed until the event manager showed up to explain that i was given said things as a gift and not walking away with them. Again, I'm sure they were just doing their job but this is not the level or type of service i would expect from a place like that.
Mind you, I never stayed there and I'm now extremely reluctant to even go there for events.