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“Quality”
Review of Beijing Hotel NUO

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Beijing Hotel NUO
Ranked #26 of 6,568 Hotels in Beijing
Certificate of Excellence
Reviewed 3 May 2012

Spent 3 nights here in May 2012. It is in a great location but what comes across from the moment you enter is the quality at all levels. The concierge service was exceptional, as was the room service. This is not a gimicky hotel it relies on good service, good rooms, good food. Faultless for me.

  • Stayed: May 2012, travelled on business
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2  Thank PJRHolbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles B, General Manager at Beijing Hotel NUO, responded to this reviewResponded 7 May 2012

Dear Guest,

On behalf of my entire team at Raffles Beijing Hotel, I would like to express my sincere appreciation for you staying with us. In addition I also like to thank you for the time you have taken to share your thoughts with us on TripAdvisor.

Here at Raffles we strive for being an “oasis for the well-travelled” by creating emotional luxury. We deliver our brand through our unfailing way of behaving – the personality that people see. Everyone working at Raffles delivers to our guests service that is thoughtful and welcoming, charming and graceful.

Hence, it is a great pleasure and extremely rewarding to receive such positive and encouraging remarks. We are delighted to learn that we exceeded your expectations and that you felt Raffles is NOT a gimmicky Hotel but provide faultless services and facilities.


Warm regards,

Matthias Al-Amiry

General Manager

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1,050 - 1,054 of 1,735 reviews

Reviewed 2 May 2012

Very pleasantly surprised at Raffles. The web pictures don't do the hotel justice. Rooms are tastefully decorated and really big.
All staff were incredibly helpful and had some great recommendations from the concierge.
Location is very central and ideal for business, shopping and for the sights.
Breakfast was one of the best buffets I have seen (after the buffet at Bellagio, Vegas).
Thank you Raffles for making my stay in Beijing such a pleasure. Look forward to coming back.

  • Stayed: April 2012, travelled on business
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1  Thank jamiebLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles B, General Manager at Beijing Hotel NUO, responded to this reviewResponded 3 May 2012

Dear Jamie,

Thank you very much for your feedback following your recent visit to Beijing. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are delighted to learn that you appreciated the central location of the hotel and that your stay as well as our services and facilities here at Raffles Beijing exceeded your expectations.

A large compliment certainly is to learn that you enjoyed our breakfast buffet and that you compare us with the likes of the Bellagio in Las Vegas. We will share this comment with our culinary and service teams at our all-day-dining restaurant East 33 and we are certain that comments such as yours will motivate them to further enhance our offerings and services.

Again, thank you very much for taking the time to share your thoughts with us.

Warm regards,

Matthias Al-Amiry

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2012

I had the pleasure of staying at Raffles Beijing in April 2012 and just loved it: fabulous location, outstanding service, great restaurants and certainly last not least, a very very nice room.

Raffles is one of the few hotels in Beijing with character, history and phenomenal service - can highly recommend. Seems to be really well managed, one always sees the manager interacting with guests, don't think they have much of a life as they seem to be there 24/7 (good for me as a guest!).

Two areas of improvement: the mattresses are a touch too hard for my taste and I did not manage to get my room as cold as I like it ...

Anytime again

Room Tip: ask for one of the split level junior suites ...
See more room tips
  • Stayed: April 2012, travelled on business
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Thank Lena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles B, General Manager at Beijing Hotel NUO, responded to this reviewResponded 26 April 2012

Dear Mr. M.,

Thank you very much for your feedback following your recent visit to Beijing. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are certainly extremely thrilled to learn that we exceeded your expectations during your stay with us at Raffles Beijing Hotel.

Accolades and sentiments of appreciation such as yours only encourage us to further improve our services and facilities.

We have noted your mattress preference in your guest profile and are happy to provide you with a softer mattress next time you are staying with us. Also the room temperature will be adjusted to your personal liking during your future visits.

We are looking forward to welcoming you back to Raffle Beijing Hotel.

Warm regards,

Matthias Al-Amiry

General Manager

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Reviewed 23 April 2012

We really couldn't fault this hotel. It is everything you would expect from Raffles hotels. Great suite, spacious and stylish. It is worth the extra for the executive lounge. Excellent service from the time you check in and a totally professional approach to everything. The only small issue was that the door to our suite had to be closed with a heavy hand as it did not lock properly unless pulled really hard. We mentioned this when we checked out and they waived the cost of a couple of drinks from the bar fridge. Overall a great experience.

Room Tip: Upgrade to a suite.
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  • Stayed: March 2012, travelled as a couple
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Thank garyroberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles B, General Manager at Beijing Hotel NUO, responded to this reviewResponded 25 April 2012

Dear Mr. Roberts,

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing as well as for your feedback following your recent stay. We very much appreciate and value the time you have taken to share your experience with us on Tripadvisor.

Here at Raffles we strive for being an “oasis for the well-travelled” by creating emotional luxury. We agree that location and the condition of facilities are extremely important to our guests but we also believe that in the end it is the personal touches that make the difference.

We are also delighted to learn that the small challenges you experienced with the door lock of your room did not detract from the overall enjoyment of your stay.

Kindest regards,

Matthias Al-Amiry

General Manager

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Reviewed 22 April 2012

Raffles really lived up to its name. Service and luxury were both up to and beyond expectations. Our arrival was welcoming and stress-free thanks to the Ambassador and our personal tour guide. We did nothing except give our passports and drink a most welcome cup of tea while the details of check-in and our luggage were dealt with by hotel staff and tour guide. John Spooner, the ambassador, sat with us and ensured we had plenty of advice and help to make our stay in the hotel, and the city, as pleasant and safe as possible.
Our room was very spacious and well furnished, with a sitting room, bedroom, and two bathrooms. Every detail had been thought of and it was pleasing to find a British power socket (although more than one would have been useful).
We dined in the French restaurant where the service was, again, excellent, with attentive and knowledgable waiters. The food was delicious and beautifully presented, with a good selection of European wines to complement the food. The musical entertainment contributed well to the ambience without being intrusive.
The hotel is in an excellent location with Tiananmen Square, the Forbidden City and good shopping facilities very close by. A trip to the night market is an absolute must! Although a return to the hotel for dinner is highly recommended!
We would certainly stay at this hotel again and recommend it highly.

  • Stayed: April 2012, travelled as a couple
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Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles B, General Manager at Beijing Hotel NUO, responded to this reviewResponded 23 April 2012

Dear Linda,

On behalf of my entire team at Raffles Beijing Hotel, I would like to express my sincere appreciation for you staying with us and I would also like to thank you for the time you have taken to share your thoughts with us on TripAdvisor.

Here at Raffles we strive for being an “oasis for the well-travelled” by creating emotional luxury. We deliver our brand through our unfailing way of behaving – the personality that people see. Everyone working at Raffles behaves consistently, every minute of every day, to deliver what our guests expect from us. We at Raffles are thoughtful and welcoming, charming and graceful.

Hence, it is a great pleasure and extremely rewarding to receive such positive and encouraging remarks. We are delighted to learn that our services and facilities exceeded your expectations and that you enjoyed your time with us. We will certainly share your report with John Spooner and his team, our service and culinary brigade at Jaan Restaurant as well as all other colleagues. And, we are convinced that accolades such as yours will encourage them to further improve their services.

Again, thank you for recommending Raffles and we are very much looking forward to the opportunity welcoming you back to Raffles Beijing.

Warm regards,

Matthias Al-Amiry

General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beijing Hotel NUO

Address: 33 East Chang An Avenue, Dongcheng District | No. 33 East, Beijing 100004, China (Formerly Raffles Beijing Hotel)
Phone Number:
Region: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Beijing
#9 Family Hotel in Beijing
#21 Business Hotel in Beijing
#25 Luxury Hotel in Beijing
#91 Best Value Hotel in Beijing
Price Range: ₹ 8,227 - ₹ 17,419 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Beijing Hotel NUO 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Raffles Hotel Beijing
Beijing Raffles Hotel
Raffles Beijing

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