I stayed here expecting a normal international hotel experience but did not get one. While the rooms were OK (I stayed in a suite, however, so cannot speak for standard rooms), so few staff speak English that every simple request turned into a nightmare. The only easy activity was getting connected to the internet in the room; this was done efficiently and the internet connection was free. During the time I was there I came across one duty manager who was efficient, capable and spoke good English, but other staff had so little English that even, for example, ordering room service became an insuperable task, despite the fact that the menu was in English so that one would expect to be able to order from it. The reception area was overstaffed, and it is a shame they did not spend their 'down'time studying English so they could cater for the international visitors their web site claims to attract. While I do not expect everyone in the world to speak English, in a four star international hotel that by Chinese standards is expensive, one does expect this. Also, the restaurants opened for very limited hours and there are no other restaurants nearby. Definitely not a place to stay unless you are Chinese.
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