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“Nice Hotel but failed in some areas”

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Holiday Inn Central Plaza
Ranked #89 of 6,463 Hotels in Beijing
Melbourne, Australia
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Nice Hotel but failed in some areas”
Reviewed 7 September 2012

I booked the Holiday Inn due to its proximity to the South Beijing Railway station. The location is a little strange but getting past that the convenience factor paid dividends for me.
I stayed in a King bed Suite which was nice but not what I would call opulent. The suite had separate lounge and bedroom with an ensuite off the bedroom and a bathroom located in the entry hall for guests. The level of cleanliness of the suite was not great. There were dirty marks on the wall in the ensuite, mould in the tiling near the shower and whilst I found a pair of hotel scuffs behind the door separating the bedroom from the lounge area within hours of commencing my stay, housekeeping didn’t find them for the entire time of my three day stay. This provides an ideal illustration of the lack of high end that the Holiday Inn fails to deliver.

On one occasion I headed to the fitness centre at 5:30am to find it unmanned even though the opening time was 5:30am. I turned on the lights, started the aircon and went about my workout for 20 minutes before an employee walked through the doors. The fitness centre was quite well kitted out and spacious. There was a good sized pool and change rooms adjoining the fitness centre.

I needed to check out early on the day of departure and as the restaurant didn’t open until 6:30am I ordered breakfast in the room to be delivered between 6:00 and 6:15. It arrived at 6:20 which was fine but I didnt realize until I started that it was not my order. Not having time to contact room service to change the breakfast I ate it in desperation. Apologies for the guest who missed out on their breakfast order.

All in all, the hotel was okay, but missed the target on small items that matter. I would question if this was a 5 star hotel, I would think a 4 star would be more appropriate.

What I liked:
Great, comfortable bed
Easy internet connection
Concierge was brilliant

What I disliked:
Curtains that do not totally block out light – they ended up short above the windowsill
Fitness attendants and housekeeping require more supervision

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leave_the_house
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review, 9 November 2012
Dear Leave_the_house

Firstly, please allow our sincere apologies for that we failed to achieve your expectation in some areas, like cleanliness and room service.

Built up in 2004, the Holiday Inn Central Plaza has witnessed a history of more than 8 years. We have been trying to keep all the facilities in a good condition. In order to bring a pleasant living environment to our guests, renovations of guest rooms and public areas are carried out.

All in all, we feel so sorry about our negligence when serving you and will take your comments into serious consideration for the improvement of our services.

We do hope to have the chance to welcome you back to our hotel in the near future and provide you with a good experience.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Nairobi
Level Contributor
104 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 September 2012

This hotel exceeded our expectations. It is nothing like the regular Holiday Inns and is very luxurious. The rooms are a wonderful size, very spacious. As for the breakfast buffet, what a spread! The staff at the hotel all speak English and the concierge is very, very helpful too and assisted in booking a trip to the Great Wall too.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RKM466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review, 9 November 2012
Dear Nairobi,

It is our great pleasure to leave a favorable impression on you during your stay at the Holiday Inn Central Plaza. As the flagship of Holiday Inn brand hotels, we have been making every effort to bring an impressive experience to our guests. It is very encouraging to find that the hotel exceeded your expectations.

Thank for so much for your encouragement and hope to welcome you back to our hotel. We are bound to provide better service next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 September 2012

I stayed here for two nights while touring Beijing. It was chasen by the tour company - they said it was a 4 star hotel, and upon arrival, I was not disappointed.
Pros: Friendly and efficient staff who speak English reasonably well. Huge selection at breakfast buffet (Western and Eastern choices). Free wifi in lobby. Water becomes hot quickly (not guaranteed to happen everywhere in China).
Cons: Not close to city centre or tourist sites (if you are with a tour group, this is not a problem as the tour company arranges all the transport; if you want to tour Beijing on your own, getting to the tourist sites might be tricky). Walls seperating rooms seem quite thin - I could hear the Chinese family in the next room very well... luckily they weren't too loud and went to bed early). All the pillows smelled faintly of cigarette smoke (this is a common problem in China) - I told the staff at the front desk about this and they promptly sent up a new pillow. The mattress is quite hard by Western standards, but all mattresses in China seem to be similar.

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank go_with_the_flow_247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review, 9 November 2012
Dear go_with_the_flow_247

It is our pleasure to have the opportunity to serve you and thank you so much for sharing with us your feelings about the Holiday Inn Central Plaza Beijing!

We are pleased to find that we satisfied you with our service, breakfast buffet, free WIFI in lobby and water heater. Also, from your review, we became aware of some of our drawbacks which need to be improved in the near future.

To provide a comfortable and pleasant experience to our guests is the consistent pursuit of our staff. Your comment is highly appreciated and will be valued greatly!
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London, United Kingdom
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 August 2012

A very professional hotel and contemporary hotel. We were expecting the usual bland Holiday Inn we get in the UK, but this was very modern with great service. Breakfast buffet was absolutely fantastic start to the day. Storm Li, the bilingual hotel manager (?) was always on hand to help us with taxi drivers etc. We intentionally booked this hotel as our theme for the trip was to expore the historic Muslim Quarter of Beijing which is just round the corner from this hotel. The hotel is not really suitable for other more mainstream tourist sites, but its the best for the amazing mosque, halal restaurants and the Islamic University. The Chinese Muslims were so hospitable to us and would not even let us pay in their halal restaurants saying that we were their guests. I also came across a Muslim student at the Islamic University who was studying for a Masters in Tae Kwondo and wanted to represent China in the next Olympics!

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ibn_Buttoota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
99 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 7 August 2012

Stayed here for two nights while touring China. The Holiday Inn was chosen for us by our tour company.

Pros:
Friendly staff; was very helpful for us that they spoke English.
Overall much nicer than any other Holiday Inn I've visited.
Very plentiful western buffet breakfast with abundance of choices.
Free wifi in lobby.

Cons:
Location is not particularly close to any sites we visited. This wasn't much of a problem for us because we were on a tour that provided transportation.
Not happy with restaurant recommendation from concierge; wanted something offsite where we could get by without speaking Mandarin. Concierge sent us to a restaurant (can't remember the name) where nobody spoke English.

  • Stayed July 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank longhorn_mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Central Plaza

Property: Holiday Inn Central Plaza
Address: No.1 Caiyuan Street, Xicheng District, Beijing 100053, China
Phone Number:
Region: China > Beijing > Beijing South Railway Station
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Best Value Hotel in Beijing
#79 Luxury Hotel in Beijing
Price range (per night): ₹ 4,913 - ₹ 7,757
Hotel Class:4 star — Holiday Inn Central Plaza 4*
Number of rooms: 322
Official Description (provided by the hotel):
Holiday Inn Central Plaza Beijing, an Award-Winning hotel, is conveniently located in Guanganmen commercial and civic area, adjacent to the new Municipal Government Office Building and is within a stone's throw from Beijing's Financial Street. The hotel is close to tourist and shopping attractions such as Wangfujing, Oriental Plaza and the Forbidden City. It is 10 minutes drive from the West and South Train Station and 45 minutes from the Capital Airport.The hotel has 322 contemporary guest rooms, including suites and two floors of Executive Club rooms, all equipped with wired and wireless broadband internet, speaker telephone and multi-language voice mail. With a 640 square meter, pillar-free ballroom and 8 other function rooms ranging from 35 to 176 square meters, the hotel is an ideal venue for business meetings and social functions alike. All the meeting rooms are equipped with state-of-the-art audio-visual facilities, built-in work station, wireless broadband connection and video conference facilities. The hotel's professional meeting team will ensure every event a success.The hotel also provides other facilities like business center ticketing and tour desk, kiosk, car rental, concierge taxi and limousine service, baby sitting service, karaoke as well as a Mini Golf Club. ... more   less 
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Also Known As:
Holiday Inn Central Plaza Hotel Beijing
Holiday Inn Beijing
Beijing Holiday Inn
Holiday Inn Central Plaza Beijing

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