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“Huge Shangri la Property in central Beijing”

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Kerry Hotel Beijing
Ranked #5 of 6,556 Hotels in Beijing
Certificate of Excellence
Reviewed 2 July 2017

Great location and attached to Kerry centre so loads of western style shops nearby. Rooms nothing special but have nice Shangri la touches as found in this upmarket chain. Very very busy and lots of dignitaries visiting Beijing when we were there so did feel like we were not a priority plus hassle of security clearance in and out. High standard but unremarkable - stayed in much better Shangri las! Avoid kitchen restaurant limited menu

Room Tip: Maybe splash out for club floor as rest of hotel impersonal
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  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Legolander706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinan Y, General Manager at Kerry Hotel Beijing, responded to this reviewResponded 4 July 2017

Dear Legolander706,

Thank you for taking time to write a review for us here on TripAdvisor. We are pleased to hear that you have selected to stay at our hotel during your visit here and you found our location convenient. However, we are concerned about your dissatisfaction with the Kerry’s Kitchen’s limited menu. Please contact me via sinan.yilmaz@thekerryhotels.com to share more details with us for our further improvement.

Again, thank you for sharing your experience with us and we look forward to welcoming you again in the near future.

Warm regards,

Sinan Yilmaz
General Manager

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Reviewed 29 June 2017

Two-night stay in a Club King at this Shangri-La Hotels property. My early-morning check-in was accommodated graciously and with a smile. I was then invited to enjoy breakfast in the Club Lounge (normally, this might not be included on the day of arrival). Fabulous and fully functional room had futuristic Beijing skyline views. On the one occasion I encountered a slight problem (air conditioning control), maintenance personnel showed up within 5 minutes and fixed it. All the staff I interacted with (including: concierge, downstairs front desk, Club Lounge, and over the phone) spoke great English and all communication was easy. (This is not a given in China, and this reflects positively on how well the employees at the Kerry are trained). Made-in-the-EU, high-end, L'Occitaine bathroom amenities were provided and generously re-plenished. Robes and slippers were available. The laptop-sized in-room safe deposit box worked. Bathroom had a shower as well as a bath. The free (!) room minibar, a Kerry brand exclusive, was a much-appreciated extra touch. The hotel's 24-hour gym (belonging to a sports club in the adjacent shopping center) was spectacular, the biggest and among the better-equipped hotel gyms I've ever used. The breakfast and happy-hour Chinese, pan-Asian, and Western delicacies at the Club Lounge were fresh, imaginative, and plentiful. As was the room-service food. I was impressed with the speed of the hotel's (regular, not express) laundry service, a great value. While the location is not central, it is highly convenient: in the northeast part of Beijing (a bit closer to the airport than most city hotels); a 5-minute walk from a Metro station, making it easy to get wherever you're heading in the city without traffic hassles; and adjacent to a large high-end shopping mall, restaurants, and a shopping street with a pleasant coffeehouse and a pharmacy. Very fast wi-fi in the room and at the lounge. There was no access to gmail or Google sites, but that is normal in China and is not the hotel's fault. I commend three Club Lounge desk staff members in particular - Sammi Yu, Katy, and the smiling and enthusiastic Anna - for their courteous, efficient, detail-oriented, and highly professional service throughout my stay. I can hardly wait until my next opportunity to travel to Beijing - not surprisingly, I plan to stay at the Kerry again.

Room Tip: Book a Club Room - it's more than worth it, for the extra service, Lounge access, and personal a...
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  • Stayed: June 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
2  Thank WorldperksForever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinan Y, General Manager at Kerry Hotel Beijing, responded to this reviewResponded 30 June 2017

Dear WorldperksForever,

Thank you for staying with us and taking time to write such a lovely review for us here on TripAdvisor. We are glad to hear that you have enjoyed our convenient location, rooms, club lounge offerings, facilities, amenities and service. It is also wonderful to hear that you were well looked after by our team especially Sammi, Katy and Anna. All of us at Kerry Hotel, Beijing strive to deliver a unique personal guest experience and we are truly delighted to know that we have left such a positive impression on you.

We look forward to welcoming you back in the near future!

Sincerely,

Sinan Yilmaz
General Manager

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Reviewed 25 June 2017

I stayed at Kerry Hotel Beijing for almost one month and was totally satisfied throughout my stay.

+ The hotel is well located in Beijing city center
+ Luxurious rooms
+ Friendly service
+ High quality food and drinks at the Club Lounge

Big thanks to Doris for taking great care and organizing such a pleasent stay.

Room Tip: Booking a Club Room is definitely worth it, many benefits and great food at the Club Lounge.
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  • Stayed: June 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Manuel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinan Y, General Manager at Kerry Hotel Beijing, responded to this reviewResponded 27 June 2017

Dear Manuel F,

Thank you for taking time to share your experience with us here on TripAdvisor. We are glad to hear that you have enjoyed your overall stay with us. It is also wonderful to hear that you were well looked after by our team especially Doris. Our hospitality and care towards our guests are from the heart and we are truly humbled that you appreciated it. Thank you for your recommendation and we look forward to welcome you back in the near future!

Sincerely,

Sinan Yilmaz
General Manager

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Reviewed 24 June 2017 via mobile

Didn't stay long, arrived at 3:30am, checked out at 9am but all I encountered was very good and the staff were all very helpful.

Room very clean, everything worked. Quite American in style.

I'd stay here again if I visit Beijing.

Stayed: June 2017, travelled on business
Thank Pullsomestrings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinan Y, General Manager at Kerry Hotel Beijing, responded to this reviewResponded 27 June 2017

Dear Pullsomestrings

Thank you for your recent stay with us and for submitting your excellent review here on TripAdvisor. We are pleased to hear that you have enjoyed our rooms, facilities and service. We are also pleased to hear that you were well looked after by our team. It is our daily mission to provide the best care and service to all our guests and we are glad to hear that you have enjoyed this experience. Not only did your lovely comments made our day but it will certainly motivate us to continue our efforts to serving wonderful guests such as yourself.

Please allow me to take this opportunity to thank you once again for selecting us as your preferred choice of accommodation in Beijing.

Sincerely,
Sinan Yilmaz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2017

I travel around the world and stay at many hotels. I have many different experiences, both good and bad. My stay at the Kerry Hotel was among some of the best experiences I've had. The staff are extremely friendly and helpful.
Are reservationist was young girl named Edith. Edith was very professional, friendly, helpful, and very well informed. She always had a smile on her face and kind words. She seemed very well-suited for her role. Edith made me feel like a family member instead of a guest. We were there for two nights and I would see her often throughout my stay. She has a very genuine demeanor and a sincere concern for the guests. I wish all the hotels I stay in had an Edith!
The restaurant at the hotel is outstanding. Both bars in the hotel are awesome. The current band that is playing there, Pop It, is fantastic.

  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with 单个酒店
Thank fo727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinan Y, General Manager at Kerry Hotel Beijing, responded to this reviewResponded 27 June 2017

Dear fo727,

Thank you for staying with us and taking time to write such a lovely review for us here on TripAdvisor. We are glad to hear that you have enjoyed your overall stay with us. It is also wonderful to hear that you were well looked after by our team especially Edith. All of us at Kerry Hotel, Beijing strive to deliver a unique personal guest experience and we are truly delighted to know that we have left such a positive impression on you.
We look forward to welcoming you back in the near future!

Sincerely,

Sinan Yilmaz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kerry Hotel Beijing

Address: No.1 Guanghua Road, Chaoyang District, Beijing 100020, China
Region: China > Beijing > Guomao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Beijing
#5 Luxury Hotel in Beijing
#5 Business Hotel in Beijing
#16 Family Hotel in Beijing
#116 Best Value Hotel in Beijing
Price Range: ₹ 10,162 - ₹ 20,394 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kerry Hotel Beijing 5*
Number of rooms: 485
Official Description (provided by the hotel):
Situated in the heart of Beijing's Central Business District and just 40 minutes from the international airport, Kerry Hotel, Beijing's preferential location is enhanced by its proximity to major cultural, shopping and entertainment sites such as Forbidden City, Tiananmen Square, Heavenly Temple, Pearl Market, Silk Market, and Sanlitun Village. From the guestrooms, guests are able to enjoy the commanding views of the iconic CCTV tower. The hotels stylish interior is matched by modern day comforts such as complimentary Wi-Fi connectivity throughout the hotel including all 485 guestrooms and public areas. Paperless check-in and check-out, complimentary mini bar and 24-hour gym are the hotel's special features. Offering discerning travellers a line-up of enhanced hardware and amenities, The Club rooms and suites will indulge guests with a sense of privilege and sanctuary. Wine and dine facilities are presented through five establishments. Kerry's Kitchen delivers authentic, well-cooked Asian and International cuisine using the finest quality ingredients, while Kerry's Pantry is perfect for grabbing a quick bite. At Horizon Chinese Restaurant, indulge in the finest quality farmed duck, hung-grilled and roasted over jujube wood to produce a thick, crispy melt-in-your-mouth experience. Along with the restaurant's signature dishes, guests will find a menu full of Cantonese specialties and a special menu solely devoted to dim sum. A 24-hour award-winning bar and lounge, Centro features live music, real cocktails and great fun in a seductive atmosphere. Vinotheque presents a unique and diverse list of wines including well-established chateaux, boutique producers, and exclusive and exceptional wines by the glass from the Enomatic wine dispenser. Spreading 7,000sqm, the hotel's fitness centre, Kerry Sports, features a 24-hour gymnasium, indoor swimming pool, multi-purpose court and a recreation room, plus an outdoor jogging track. Adventure Zone is Beijing's ultimate kid powered space that is designed to be an indoor retreat where kids rule the space. Patrons will find one-of-a-kind attractions such as drop slides and themed party rooms. Located within Kerry Sports, Adventure Zone is an exciting and unique family entertainment venue in the heart of the CBD and is professionally managed with friendly services ... more   less 
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Also Known As:
Shangri La Kerry Centre Hotel
Shangri La Kerry Centre Beijing

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