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Reviewed 11 March 2009

Travelled with First Choice - we upgraded to the Premier part of the aircraft - the seats were VERY hard and generally the planes to and from Kenya look very tired. Surprised we couldn't have our first choice for the meal on the way out but we did enjoy the china dishes instead of the Economy plastic! Get your visas in the UK and travel to the hotel in a taxi - saves a lot of waiting in the heat when you are tired. I agree with all Atherton Mar 5th said. Room not at all like the ones illustrated and we had upgraded to a superior sea view. You have to pay 200 shillings a day for the safe but feel this is wrong as they are already in the room and it is SUPPOSE to be 4*. There is a fridge but you have to pay for bottles to store in it - all drinks are in glasses. Number of brands of spirits you can't have on all inclusive. DO NOT book your safari with the tour operator. We arrived Saturday and as we had a superior(!!!) safari starting on the Monday we had to pack our case to leave in the hotel the Sunday evening - we left the resort at 06.15 on the Monday. If you book via the net or on the beach you can keep your room.
We had a good minibus driver for the safari but he was no ranger! We did not even see a lion or any member of the cat family or a rhino - others travelling the same day saw all of these. Our first lodge was cjhanged from the Ngutuni to Aruba. This had no water hole and no airconditioning - the fan supplied was small and totally useless - a very sweaty uncomfortable night - more like a travelodge. Our driver did not go out before breakfast as others and by the time we left all the animals were sheltering from the heat.
When we returned from the safari the hotel tried to pass us off with the standard room. Eventually they said there was a ground floor room which we did not want as there is no security for your washing etc!. After tellling us to go to lunch they said one would be ready at 3 - a wait of 2 hours. I asked for an iron as our clothes would obviously be creased and was told all the irons were fixed in the laundry and we would have to pay to have them pressed. We sent 3 pairs of trousers to the laundry and the standard was terrible - my new black trousers were shiney and creased. Our room was kept clean - for the price of a football shirt but as the former person stated the towels were collected first thing and the clean ones were not delivered until about 5. You had to reserve your beds if you wanted any shade - the price of a football shirt. Drinks were plentiful and the food acceptable. It was good that you didn't pay extra for the a la carte Italian - have all the courses as it is cordon bleu! We had taken children's clothes and pens for the children's home which someone had mentioned in a review. Margaret at reception arranged for us to go to the Aids Orphanage. They have 26 children and 14 have been diagnosedas HIV Positive. The children are great and love your attention - please go and give them your financial support and clothes - the government only supplies the drugs for free it is all run on charity. The "Mum" only goes home for 8 hours week.
The friendliness of the staff make this resort and when we spoke to the pool attendants, cabin boys etc they say they are supported by the captain down. The locals have very little but they are always smiling and are friendly - unlike South Africa!

  • Stayed: February 2009, travelled as a couple
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4  Thank dtreeby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2009

my family got back from here at the weekend and are all still ill.

My boy is very upset because of the embarrasment.

It seemed maybe half of the hotel, but not all, had it is some way. Some old chap went to hospital many under the doctor who is expensive ... so is any medication.

The hotel do know, although say no problem, but say can not find it. it is a bug so easily passed on you cannot escape. It may get out of control.

be warned as immodium is not effective. we think mozy tablets make it worse (read the Fine print about upsets of tum).

Without this the.hotel is fab and one of the best with out any complaint whatsoever so maybe give a couple of months to get it right. "if they can"

Have a nice holiday if you can.

sorry, sorry ... but

  • Stayed: March 2009, travelled with family
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1  Thank WorcestershireJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2009

We stayed at the voyager for three weeks in Jan-feb.I have to say when we first arrived we were not to impressed with our room(.we had booked a superier garden veiw room).
The room was large but with very little space for putting your clothes or other luggage.But it was very clean and after a couple of days we decided we sould not compare it with a room found in the states or the far east it is after all a third world country we really enjoyed sitting on our balcony watching the antics of the monkeys. We found everything else in the hotel excellent the staff really could not do enough to ensure you had a great holiday.We could not fault the food a great selection and well presented.We booked our safari before we went with Fred from HITS safaris the sevice he gave us was very good he booked it for us months before we went and didnt even ask for a deposit.We stayed in the serena lodge in Tsavo west and the serina lodge in Amboseli both of wich were great. I can honestly say we had no complaints about any part of our holiday it was one to remember.

  • Stayed: February 2009, travelled as a couple
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2  Thank hairdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2009

We went with Portland. good legroom on plane, but do not sit in row 12, by the toilets on a night flight, the door opening, smell of freshener, light on and the flush after 100 times it gets to 1. Visa bit of hassle but expected that. Got to Voyager, people very friendly, yes I would agree those working at the hotel are among the best we have encountered. The Thomson/ Portland rep seemed friendly but I only saw her for 10 seconds, all holiday. We ended up with a superior garden view. (Many people had been upgraded/ free of charge). Nice room, fan, air conditioner, TV fridge, tiny bathroom but plenty of towels, use of a bath robe and shower Gel. someone wanted to know about the bathrooms. small, adequate i would say, clean. The fan and aircon are very much needed as hot all day and I don’t think it went under 29 at night too. Very nice, wish I was back. The maid service was good in our rooms but on couple occasions we had to ask for towels and water as they sometimes brought them late. Food, breakfasts very good, other meals so so, you never go hungry. We didn’t go to the seafood restaurant but the Italian was nice but expect leisurely service.
On the morning of our safari the reception staff forgot to wake us, oops we had forgot our alarm clock. We went on 2 night 3 day safari with HITS very good would recommend.( I will go into more detail on a different forum) stayed at Voi and Ngulia and I would recommend Ngulia every time.
The Animation team were brilliant especially Martin and Dennis. The collecting of beads for any activity that you join in be it aerobics/ water polo or even bingo makes people want to join in more activities. We also saw young children loving their time in the kids club. There are 3 pools, I mainly stayed around the fun pool as I joined in many of the day time activities. The flag idea for when you require a drink is good, then you don’t have to go to the bar. The bars are not always next to the pools.
There are many places that people can smoke, we heard that they have relaxed the ban a little, but there are many designated areas. The best bar was by the sports pool, where you could also have lunch of sandwiches, pizza or burgers, ice cream and afternoon tea everyday. James was our best barman. Also in the evenings it was cooler to sit around this one compared to the reception bar, and also much quicker service. The bar in reception could be very slow in the evenings.
The shows were ok on occasions, especially the lion king, the quiz night, Bombay dreams , acrobats and Masai, others a bit boring but it was nice to chat to new friends. The shows were mainly over by 10pm and sound on the whole didn’t seem to travel, but I suppose if you were in a room very close to reception there could have been a bit of noise if you went to bed before 10pm. Yes many people did??? Many people from all walks of life, a diverse mix, most of which seem very friendly themselves.
The beach, shame, it is a beautiful beach, soft white sand, the sea in the afternoon is HOT, yes please go paddling. The beach boys although mainly friendly get on everyone’s nerves; they scare some people from venturing onto the beach at all. I went for early morning stroll on couple of occasions and even saw people being hassled at 7am. Please go on the glass bottomed boat and go snorkelling although not many fish to see compared to the Caribbean it was lovely to see starfish in abundance. It cost £10 marine fees each, that is the total cost.
If you want to give away your clothes etc please give to the local orphanages, to be honest those on the beach stick their nose up if the items arn’t in brilliant condition. If you like bartering then do so on the beach, I did get a few ok deals otherwise you can buy items at the airport on the way out, plenty of shops but not always enough time to go round them. Good for Vodka too. The Masai came to the hotel on one occasion but were very expensive asking 20 x what I had paid on the beach so I couldn’t even barter them down.
We only did a quick stop in Mombasa and other places and found people are in your face a lot and always asking for money and can be quite rude if you don’t give them anything.
We did get, as most people did ,a slight bit of tummy trouble ( 1 tablet and we fine) . All 3 of us, and we have since found out quite a few more, did have ear infections when we came back. Not sure what was in the pools but don’t wear your best white clothes, they ended up green as did a couple of people with blonde hair. ( don’t forget the ketchup trick)
All in all a good holiday but when you look out of your room you could be anywhere in the World. I have been to the Caribbean 7 x and they end up being very similar, except when the monkeys come out to play. It’s supposed to be one of the best hotels in Kenya and I can believe that. The people are brilliant. I have been told Diani beach is a better beach so I would possibly try there next time, I did miss being able to snorkel in the sea and being able to sunbathe on the sand.

  • Stayed: February 2009, travelled with family
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11  Thank bev b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2009

We stayed at Voyager Beach over New Year 2008/09, staying in superior sea facing rooms. Our party consisted of four adults and four children ranging between the ages of 8 and 12.

Our impressions of the hotel was mixed. The good points first.
- The beach was superb, a lovely setting
- The superior sea facing rooms had lovely views
- Quality of the food was good. A lot of variety.
- The facilities were very good with sailing, 3 swimming pools, table tennis etc
- The staff were very friendly and hard to fault
On the negative side:
- The quality of the all inclusive wine was not good, we couldn’t drink it and the wine prices were not cheap if you had to buy
- Some of the evening entertainment was questionable (I know it appeals to many but we didn’t come to Kenya for Karaoke)
- The rooms were perhaps a good 3 star or lower 4 star by UK standards
- The biggest negative however was the fact the place was full of Brits intent on drinking as much free booze as possible. Hence the quality of the wine!
- It was hard to get a sun bed in the morning. If you were later than 7.30am the sun beds had been reserved despite this not being allowed.

Overall it is a good hotel, but if you are under the impression this is the best hotel on the coast it’s not. It is a good hotel for the money and I would recommend it but not for everyone.

  • Stayed: December 2008, travelled with family
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4  Thank touristguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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