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“Ruined honeymoon- beware of 'superior deluxe rooms'!!”

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Voyager Beach Resort
Ranked #2 of 60 Hotels in Mombasa
Certificate of Excellence
Reviewed 11 March 2009

We booked the Voyager for our honeymoon and flew out on boxing day. As we had to fly on boxing day due to work commitments we were very restricted in our holiday choice- The Voyager/Mombasa would have not been our ideal destination.
We paid around £300 to upgrade to a superior sea view room and were told it would be the 'best' rooms in the hotel.
We arrived early morning to mass panic and waited 3 hours to check in. We were given a room in block D which was by no means superior. We complained to the rep 'Stacey' who could do nothing as the hotel was full. We asked various staff where the superior sea view rooms were and were pointed to Deck A. If you are going to stay at this hotel insist on Deck A or don't bother upgrading as the standard rooms are far nicer than those in Deck D anyway!. We were told by the rep and the hotel we would be compensated. The rep, after having to ask every day for 11 days, finally put an official complaint form under our door pre-signed. Since our return we have been told this is not valid as we did not fill it out with her. The fact that she then went AWOL on a day off then airport duty did not help! The hotel have also gone back on what they told us when there.

The hotel was far too busy when we went resulting in poor service, uncooked & raw food at many meal times. I can imagine when less full it would be a lot better. There is a nonsensical dress code which is interpretted differently by various staff so you never quite know if you'll get turned away. The only exception to this seems to be if you're Kenyan and then you can wear what you like. My husband was asked to leave twice while wearing smart evening type shorts at the same time they had let in other guests in swimming shorts??

The rooms in Deck D are a disgrace and have clearly NOT been renovated with the rest of the hotel. We had dirty bedding. dirty mosquito netting. exposed electrics, a broken balcony etc etc. The rooms in Deck A however are AMAZING with beautiful views, robes, slippers etc.

Honeymooners please don't come here though. There is no where really that special in this resort and they don't really bother that you're on honeymoon. My husband was approached by a prostitute on the beach on our first day (they are there every day offering 'massage') and he also had them shouting up to him when he was on the balcony.

The drinks are ok but they run out of things often- tonic/rose wine etc. we ended up buying our own wine in for new years eve to make sure we had a drink. The bottled beers that you ahve to pay for are a lot better than the draught which seems to be low/no alcohol!!

If you could get this hotel for a couple of weeks for around £700 it'd be ok- we spent near on £3000 for our 2 weeks so were totally ripped off. I'm sure given a good room and less people our experience would have been different so don't let me put you off- but romatic getaway it is not!

Buy water from the nearby (ish) supermarket as this is not included in the all inclusive which I thought was a bit cheeky.

Get up early or bribe the pool boys if you want a sun bed- again something I'd rather not do!

we booked a 3 night safari with kuoni to the Governors camp which was amazing! definatley do if you can stretch to it- or just go to the governors and don't bother with the Voyager!

The internet is not worth bothering with either as it takes about 10 minutes to log on!! the gym is a waste of space too.

I think the hotels in the south are generally better- Mombasa is not really a very nice place.

In the end we got transferred to Sun N Sand- I won't even comment on that- the name says it all.

Terrible holiday not helped whatsoever by Thomson

  • Stayed: December 2008, travelled as a couple
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4  Thank Mashcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,483 - 2,487 of 3,012 reviews

Reviewed 11 March 2009

Travelled with First Choice - we upgraded to the Premier part of the aircraft - the seats were VERY hard and generally the planes to and from Kenya look very tired. Surprised we couldn't have our first choice for the meal on the way out but we did enjoy the china dishes instead of the Economy plastic! Get your visas in the UK and travel to the hotel in a taxi - saves a lot of waiting in the heat when you are tired. I agree with all Atherton Mar 5th said. Room not at all like the ones illustrated and we had upgraded to a superior sea view. You have to pay 200 shillings a day for the safe but feel this is wrong as they are already in the room and it is SUPPOSE to be 4*. There is a fridge but you have to pay for bottles to store in it - all drinks are in glasses. Number of brands of spirits you can't have on all inclusive. DO NOT book your safari with the tour operator. We arrived Saturday and as we had a superior(!!!) safari starting on the Monday we had to pack our case to leave in the hotel the Sunday evening - we left the resort at 06.15 on the Monday. If you book via the net or on the beach you can keep your room.
We had a good minibus driver for the safari but he was no ranger! We did not even see a lion or any member of the cat family or a rhino - others travelling the same day saw all of these. Our first lodge was cjhanged from the Ngutuni to Aruba. This had no water hole and no airconditioning - the fan supplied was small and totally useless - a very sweaty uncomfortable night - more like a travelodge. Our driver did not go out before breakfast as others and by the time we left all the animals were sheltering from the heat.
When we returned from the safari the hotel tried to pass us off with the standard room. Eventually they said there was a ground floor room which we did not want as there is no security for your washing etc!. After tellling us to go to lunch they said one would be ready at 3 - a wait of 2 hours. I asked for an iron as our clothes would obviously be creased and was told all the irons were fixed in the laundry and we would have to pay to have them pressed. We sent 3 pairs of trousers to the laundry and the standard was terrible - my new black trousers were shiney and creased. Our room was kept clean - for the price of a football shirt but as the former person stated the towels were collected first thing and the clean ones were not delivered until about 5. You had to reserve your beds if you wanted any shade - the price of a football shirt. Drinks were plentiful and the food acceptable. It was good that you didn't pay extra for the a la carte Italian - have all the courses as it is cordon bleu! We had taken children's clothes and pens for the children's home which someone had mentioned in a review. Margaret at reception arranged for us to go to the Aids Orphanage. They have 26 children and 14 have been diagnosedas HIV Positive. The children are great and love your attention - please go and give them your financial support and clothes - the government only supplies the drugs for free it is all run on charity. The "Mum" only goes home for 8 hours week.
The friendliness of the staff make this resort and when we spoke to the pool attendants, cabin boys etc they say they are supported by the captain down. The locals have very little but they are always smiling and are friendly - unlike South Africa!

  • Stayed: February 2009, travelled as a couple
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4  Thank dtreeby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2009

my family got back from here at the weekend and are all still ill.

My boy is very upset because of the embarrasment.

It seemed maybe half of the hotel, but not all, had it is some way. Some old chap went to hospital many under the doctor who is expensive ... so is any medication.

The hotel do know, although say no problem, but say can not find it. it is a bug so easily passed on you cannot escape. It may get out of control.

be warned as immodium is not effective. we think mozy tablets make it worse (read the Fine print about upsets of tum).

Without this the.hotel is fab and one of the best with out any complaint whatsoever so maybe give a couple of months to get it right. "if they can"

Have a nice holiday if you can.

sorry, sorry ... but

  • Stayed: March 2009, travelled with family
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1  Thank WorcestershireJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2009

We stayed at the voyager for three weeks in Jan-feb.I have to say when we first arrived we were not to impressed with our room(.we had booked a superier garden veiw room).
The room was large but with very little space for putting your clothes or other luggage.But it was very clean and after a couple of days we decided we sould not compare it with a room found in the states or the far east it is after all a third world country we really enjoyed sitting on our balcony watching the antics of the monkeys. We found everything else in the hotel excellent the staff really could not do enough to ensure you had a great holiday.We could not fault the food a great selection and well presented.We booked our safari before we went with Fred from HITS safaris the sevice he gave us was very good he booked it for us months before we went and didnt even ask for a deposit.We stayed in the serena lodge in Tsavo west and the serina lodge in Amboseli both of wich were great. I can honestly say we had no complaints about any part of our holiday it was one to remember.

  • Stayed: February 2009, travelled as a couple
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2  Thank hairdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2009

We went with Portland. good legroom on plane, but do not sit in row 12, by the toilets on a night flight, the door opening, smell of freshener, light on and the flush after 100 times it gets to 1. Visa bit of hassle but expected that. Got to Voyager, people very friendly, yes I would agree those working at the hotel are among the best we have encountered. The Thomson/ Portland rep seemed friendly but I only saw her for 10 seconds, all holiday. We ended up with a superior garden view. (Many people had been upgraded/ free of charge). Nice room, fan, air conditioner, TV fridge, tiny bathroom but plenty of towels, use of a bath robe and shower Gel. someone wanted to know about the bathrooms. small, adequate i would say, clean. The fan and aircon are very much needed as hot all day and I don’t think it went under 29 at night too. Very nice, wish I was back. The maid service was good in our rooms but on couple occasions we had to ask for towels and water as they sometimes brought them late. Food, breakfasts very good, other meals so so, you never go hungry. We didn’t go to the seafood restaurant but the Italian was nice but expect leisurely service.
On the morning of our safari the reception staff forgot to wake us, oops we had forgot our alarm clock. We went on 2 night 3 day safari with HITS very good would recommend.( I will go into more detail on a different forum) stayed at Voi and Ngulia and I would recommend Ngulia every time.
The Animation team were brilliant especially Martin and Dennis. The collecting of beads for any activity that you join in be it aerobics/ water polo or even bingo makes people want to join in more activities. We also saw young children loving their time in the kids club. There are 3 pools, I mainly stayed around the fun pool as I joined in many of the day time activities. The flag idea for when you require a drink is good, then you don’t have to go to the bar. The bars are not always next to the pools.
There are many places that people can smoke, we heard that they have relaxed the ban a little, but there are many designated areas. The best bar was by the sports pool, where you could also have lunch of sandwiches, pizza or burgers, ice cream and afternoon tea everyday. James was our best barman. Also in the evenings it was cooler to sit around this one compared to the reception bar, and also much quicker service. The bar in reception could be very slow in the evenings.
The shows were ok on occasions, especially the lion king, the quiz night, Bombay dreams , acrobats and Masai, others a bit boring but it was nice to chat to new friends. The shows were mainly over by 10pm and sound on the whole didn’t seem to travel, but I suppose if you were in a room very close to reception there could have been a bit of noise if you went to bed before 10pm. Yes many people did??? Many people from all walks of life, a diverse mix, most of which seem very friendly themselves.
The beach, shame, it is a beautiful beach, soft white sand, the sea in the afternoon is HOT, yes please go paddling. The beach boys although mainly friendly get on everyone’s nerves; they scare some people from venturing onto the beach at all. I went for early morning stroll on couple of occasions and even saw people being hassled at 7am. Please go on the glass bottomed boat and go snorkelling although not many fish to see compared to the Caribbean it was lovely to see starfish in abundance. It cost £10 marine fees each, that is the total cost.
If you want to give away your clothes etc please give to the local orphanages, to be honest those on the beach stick their nose up if the items arn’t in brilliant condition. If you like bartering then do so on the beach, I did get a few ok deals otherwise you can buy items at the airport on the way out, plenty of shops but not always enough time to go round them. Good for Vodka too. The Masai came to the hotel on one occasion but were very expensive asking 20 x what I had paid on the beach so I couldn’t even barter them down.
We only did a quick stop in Mombasa and other places and found people are in your face a lot and always asking for money and can be quite rude if you don’t give them anything.
We did get, as most people did ,a slight bit of tummy trouble ( 1 tablet and we fine) . All 3 of us, and we have since found out quite a few more, did have ear infections when we came back. Not sure what was in the pools but don’t wear your best white clothes, they ended up green as did a couple of people with blonde hair. ( don’t forget the ketchup trick)
All in all a good holiday but when you look out of your room you could be anywhere in the World. I have been to the Caribbean 7 x and they end up being very similar, except when the monkeys come out to play. It’s supposed to be one of the best hotels in Kenya and I can believe that. The people are brilliant. I have been told Diani beach is a better beach so I would possibly try there next time, I did miss being able to snorkel in the sea and being able to sunbathe on the sand.

  • Stayed: February 2009, travelled with family
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11  Thank blackpoolb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Voyager Beach Resort

Address: Nyali Off Links Road, | Mount Kenya Road, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Mombasa
#1 Top resorts Hotel in Mombasa
#1 Family Hotel in Mombasa
#2 On the Beach Hotel in Mombasa
#2 Luxury Hotel in Mombasa
Price Range: ₹ 7,666 - ₹ 19,294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Voyager Beach Resort 4*
Number of rooms: 232
Official Description (provided by the hotel):
Moored seven kilometres north of Mombasa city centre, Voyager Beach Resort's convenient 'berth' gives guests easy access to a huge variety of historical, sporting and cultural attractions. The vibrant themed resort is famous for hosting some of Africa's finest family entertainments and animation programs, including unique themed journeys across the seven seas, culinary extravaganzas, with very supervised kids' activities and days out with Africa's best-known and most experienced childrens' safari club. ... more   less 
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Also Known As:
Voyager Beach Hotel Mombasa
Voyager Hotel Kenya
Voyager Beach Resort Mombasa
Voyager Beach Resort Kenya
Voyager Beach Mombasa
Voyager Hotel Mombasa

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