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Reviewed 22 May 2018

This was our first safari and we enjoyed it so much.It has a beautiful area.At night I saw some animals that were looking at our hut.The breakfast was so so however I enjoyed it.It will be a great choice for your safari.

  • Stayed: June 2017, travelled with family
    • Location
    • Rooms
    • Service
3  Thank liliarahmani2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2018 via mobile

The Indian food served doesn’t taste well. No fresh fruits and variety in the spread of food. Even though the head manager chef was Indian the taste didn’t match well.
The WiFi was extremely weak.
The top level staff wasn’t very courteous when compared to the lower level staff. They were comparatively rude.
The hippo pool is not an extremely exciting site. We saw deers, mongoose and baboons at the hotel which was a happy site.
The hotel had electricity issue. There were no lights almost thrice a day everyday!

Stayed: May 2018, travelled with friends
Thank Aashna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2018

The hotel room was nice, basic, but the staff and the food were beyond awesome. The pool was just ok. But I would go back just to hang with the incredibly nice staff! There are animals walking the grounds but don't seem dangerous.

Stayed: April 2018
1  Thank Denise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2018

This was our first safari and did not really know what to expect. We flew in on the morning flight from Nairobi by Sax air, just a 45 minute flight and the lodge is just a few minutes drive away from the airstrip.

We were met by our driver Lepappa and a member of the hotel. We had already paid our park fees and handed over the receipt ( make sure you have yours). We were checked in at reception and the lodge rules handed over on a piece of paper and explained. This was really useful as there was a lot to take in while we were excited.

This is a lodge with no fences so all animals can come in, we saw the hyenas demolish a buffalo from the walkway, watched the hippos. There was a leopard in the grounds with Cubs but we never saw her

Food was great and the Masai dance every evening was fun. We liked the guitarist too. The restaurant staff were really kind too they chatted about our day with us and could not have been more attentive.

The accomodation was perfect brick built lodge and felt secure, there are some cheeky monkeys but nothing to be worried about. We were pleased as some of the tented accomodation would have worried us for a first timer, perhaps next time. The shower was good too.

The game drives were really good, we were guided by Lepappa, he would ask what we wanted to see and then found it every time. He took us to the Masai village and it was an experience we were pleased to have done and find out how they lived.

We had phone connectivity across the whole park amazing when you still struggle in parts of the U.K.

We saw lots of animals and enjoyed each drive. We were lucky with the weather too just 1 shower but the paths and tracks get really wet and tricky to pass.

Only thing we wished we had was a torch as the power goes of in the night. The power rationing was not a problem and we kept all our devices charged with no problem.

The whole experience was brilliant and all the staff were a credit to the lodge all doing their bit

Stayed: April 2018
3  Thank cb512016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2018

We stayed in Keekorok Lodge for three days during our visit to Kenya in April, and had an absolutely wonderful time. The Lodge is one of the few properties in the Mara that isn’t gated, and as such offers a very unspoiled natural experience. The grounds are beautiful, the reception area and dining hall cosy and welcoming, the rooms are comfortable, spacious and clean. The close proximity of the hippo pool is an absolute gem - we spent ages each day looking at the hippos from the elevated walkway. The whole experience was wonderfully immersive and relaxing. As far as child friendly facilities go, there are a couple of downsides - although the food is delicious and the selection great for an adult palate, there aren’t many “kid friendly” meals. In addition, the pool is not heated and therefore not suitable for kids all year round, and the playground is essentially just a trampoline. Another downside is that, although we had a marvellous time at the lodge itself and all the staff were incredibly friendly and welcoming, it is not possible to contact the lodge directly to arrange drives and transport from the airport. All communication has to go through the central office of Sun Africa Hotels, via booking.com, and I found the process for arranging the drives very frustrating as the communication from the office was not very clear regarding available options and the pricing structure, and I had numerous concerns about the arrangements. However, everything went well and our driver was extremely experienced, very knowledgeable, and a fantastic guide. Another very important thing to note is that the gate to the Mara closes at 6pm and it is not possible to travel to the Mara on the same day if your flight gets into Nairobi after midday. We only found this out after we had booked our flights and were disappointed to miss out on a night in the Mara - this is something that the hotel should make very clear on the booking.com website. However it is important to say that Sun Africa Hotels, were able to arrange alternative accommodation for us in Lake Naivasha on the first night at no extra cost, which was very helpful. Overall I would very much recommend this lodge and would without hesitation go back there if we go to the Mara again but I would like if there was more transparency and better communication with the central office.

Stayed: April 2018, travelled with family
1  Thank Valentina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, General Manager at Keekorok Lodge-Sun Africa Hotels, responded to this reviewResponded 20 April 2018

Dear Guest

Greetings from Keekorok Lodge Masai Mara.

We feel honoured that you had to use your precious time to share your experience by writing this review.

It is well noted that there were some delays in the correspondence during your booking as you have clearly contextualized.

On behalf of our Head Office, i apologize and will follow up on the delays caused which is unacceptable.

That not withstanding we are fully thankful that your stay remained memorable and wonderful.

Kids play area is being developed as you noted the trampoline for kids is in place. The need to have kids playing corner is being addressed as a new project due to guests who may be accompanied by their kids. Routinely our clients are mainly game lovers with much concentration to wildlife experience and bird watching.

You are very right our swimming pool is not heated. This shall be an inclusion in our main page as a guide to those seeking a heated swimming pool.

The Masai Mara National Reserve is a premier park and regulated from 6.am to 6 pm. We apologize once again for the omission of this cardinal information more so if it inconvenienced your travel arrangement.

All this said and done, we are very optimistic that with the details prescribed under the signature, all your inquiries will be addressed with promptness and precision.

We look forwards to hosting you once again in a near future.

With Best Regards

John Kiruthi
General Manager
Mobile: +254732642011
Email: john.kiruthi@sunafricahotels.com
Twitter: @johnkiruthi6

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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