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“Room good, Staff rude”
Review of The Heron Portico

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The Heron Portico
Ranked #5 of 164 Hotels in Nairobi
Certificate of Excellence
Surrey
Level 4 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Room good, Staff rude”
Reviewed 25 March 2012

We spent one night at this hotel. The room offered everything you would need, however we wasn’t too impressed with the service. We found the reception staff rude & unhelpful. We were leaving early the next morning & we were asking about breakfast boxes. We were sent to the restaurant who then sent us back to the reception who sent us back to the restaurant. We thought we had then booked this but in the morning no one knew what we were talking about. This is just one example & we really are not people who moan about this sort thing, it was the only time we experienced rudeness in Kenya.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JRBayliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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476 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
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English first
Rome, Italy
Level 6 Contributor
81 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 21 March 2012

We stayed here on our last night in Nairobi.
Check in was really slow because there was only one person in the reception and 4 other guests checking in at the same time.

Bed room and bathroom are small, but very clean, and the bed was really comfy.

We had dinner in the hotel, again service was pretty slow but the food was good.

Early morning flight out of Nairobi, no hot water in the morning. which kind of sucked. But overall not a bad place for a quick stop before or after safari. Took us around 15mins to reach the airport which was not bad.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShawnWithCaterina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 6 Contributor
146 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 24 February 2012

I stayed here for 5 nights on business. The hotel is close to the centre of town. The room was good, very spacious with a separate seating area and a small kitchenette (sink/microwave/toaster). I had no view (unless you count the view onto the opposite corridor of rooms across a very small open space) but as I was working it didn't really matter. The bathroom is fine, there's a large shower with good water pressure. Breakfast is the usual cereal/fruit/bread buffet with eggs cooked to order. I ate dinner on a couple of nights and it was also fine, nothing fantastic. The biggest complaint I have is the extraordinarily slow service in the restaurant both at breakfast and dinner. The staff are all terribly nice and polite but if you're in a hurry I wouldn't bother ordering.
The pool looked nice although I didn't get a chance to use it. There is a sign for a gym but it seems to be under construction.
I would return on business but not on holiday. The reason I would return is primarily location followed by room size.

Room Tip: Ask for one away from the lift, it pings loudly every time it opens
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DLMCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 January 2012

Went with a group for a safari so didnt choose this hotel myself. It was clean and comfortable, breakfast was not bad. It is in a leafy suburb of the city. Ok for a group trip.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissP2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gibraltar
Level 5 Contributor
84 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 12 December 2011

Spent one night here while en-route to South Sudan, the hotel is located in a quiet part of Nairobi just by the Police Headquarters, staff are friendly and the rooms are a decent size with internet and Satellite TV. Bathrooms are nice with a powerful shower. I think it represents good value for money and I wish I had the chance to test the swimming pool as it looked decent.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Piero8181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Heron Portico

Property: The Heron Portico
Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Nairobi
#5 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
Price range (per night): ₹ 5,025 - ₹ 10,115
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
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Also Known As:
Heron Hotel Nairobi

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