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House of Waine
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Reviews (275)
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Reviewed 3 December 2016 via mobile

Dear All
I visited the house of waine in Nairoubi Kenya on the begining of november 2016.
1000 US$ has been taken from the safe of my room . When i realized what happened i contacted the manager Mr Steven who seemed at first very touched and helpful but later did nothing to fix the matter.
Be careful never leave money in the safe in the room it is not safe at all .thank you

Stayed: November 2016, travelled with family
6  Thank soheilassouad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoWNairobi, Manager at House of Waine, responded to this reviewResponded 22 December 2016

Dear Mr. Assouad,
Thank you for staying with us at the beginning of November, we appreciate your custom. We apologize if you feel that we have not done enough to address your concerns and we would like to assure you that we take our guests' security very seriously.
As you saw during your stay the property is located in a low density high security residential area and is fully secured on all sides with electric fencing. We have two gates manned by security personnel at all times and the only people who are on the property at any one time have a reservation with us. As such we are not a high traffic property. A high percentage of our staff have also been with us since we opened the hotel and have never given us cause to question their integrity.

Additionally, all our public areas are covered by recorded CCTV and all the rooms have both locks and deadbolts. Each room is fitted with a digital safe whose security code is known only to guests who set them to their own preference. In the event that a code is forgotten we have an override mechanism known only to four members of senior management and administration including myself. However apart from myself none of the other administration staff are permitted to be in occupied guest rooms unless our guests are present and even then it has to be for a specific reason.

With all this having been said, upon receipt of your report of the incident we began investigations immediately which included a review of all the hotel CCTV footage paying specific emphasis to the footage of the individuals entering and leaving your room during the course of your stay. In addition we have interviewed members of staff on duty during your stay and also examined the safe in the room that you stayed in to ensure it was not tampered with.
Our review of the CCTV footage showed that apart from members of your part​y the only personnel who accessed your room during your stay were the duly authorized housekeeping team who do not have access to the safe override mechanism. The safe has also been tested and is functioning within normal parameters. Our interviews with staff in all departments have so far not yielded any substantive conclusions. Throughout this process we have at all times kept in communication with you as to the progress we are making.

We sympathize with you and will continue to keep the investigation open and will keep you appraised should we have any new information.

If you have any further queries or concerns please do not hesitate to contact us directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2016

My husband and I would like to express our gratitude and recommend highly, this amazing spot for a romantic night. We stayed here after our wedding before the honeymoon and boy were we in for a treat! I'd been to the hotel severally on business, but felt that due to close proximity to our wedding venue and their personalized and excellent service, they would still offer what we needed for our special night. We were right! We booked the place several months in advance, and they also allowed us to also select our favorite room before hand. On the night itself, we received a royal and exceedingly friendly welcome. We found Amo, and he did everything he could to make our stay memorable. They gave us great meal, a comfortable room and undisturbed time to catch some much needed rest before our flight the next morning. When we came back a few weeks later we found that they had even tried to preserve for me my wedding bouquet which we had left behind! It is gestures such as these, which we remember for a long time to come. Asanteni sana.

Room Tip: Ask to be shown the rooms available before selecting. They all have distinctive decor, and you can chose the one closest to your liking :)
  • Stayed: November 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Sarah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoWNairobi, Manager at House of Waine, responded to this reviewResponded 22 December 2016

Thank you for choosing House of Waine, it was a pleasure hosting you again on your special day. We re happy you found our rooms comfortable, meals great, service excellent, our team warm, welcoming and had a memorable stay.

We appreciate your kind feedback and look forward to welcoming you back.

Thank you.

House of Waine team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2016 via mobile

Having spent 2 nights at House of Waine we found this beautiful hotel a real joy and a fantastic experience that we all enjoyed. The staff were of the highest quality and extremely effective with great warm smiles. The food, rooms and overall experience is highly recommend and a great location.

Can't wait to return soon and well done House of Waine.

Stayed: November 2016, travelled on business
Thank Adam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoWNairobi, Manager at House of Waine, responded to this reviewResponded 22 December 2016

Thank you for staying with us and for your kind feedback. It was a pleasure hosting you for 02 nights.
We are happy to note that you had a fantastic experience, liked our rooms, food and found our team effective, warm and welcoming.

We look forward to welcoming you back.

For House of Waine team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2016 via mobile

I stayed in this delightful hotel while inspecting a school in Nairobi. It's very nicely appointed-colonial style rooms-and the service is excellent. Dinner was very good- the beef is terrific. A nice quiet oasis in Nairobi.

Stayed: November 2016, travelled on business
Thank BigKevTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoWNairobi, Manager at House of Waine, responded to this reviewResponded 22 December 2016

Thank you for staying with us and taking time to give us your kind feedback.
We are glad you enjoyed your stay with us, liked the food, rooms and service.

We look forward to welcoming you back.

House of Waine team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2016

This little gem is every couples dream accommodation especially on special occassions like weddings or anniversary. House of Waine was our home on our wedding night and we cannot thank the staff enough for the love and kindness shown to us on our special day. Nothing was too much to ask of them. The room itself was spacious, clean and cosy, with elegant fittings and furnishings. After such a long tiring day, this was the perfect abode, we are glad we made the right choice. We were welcomed with cold drinks and a bottle of sparkling wine. The next day we were allowed a free late check-out which was such a welcome gesture since we really needed time to rest. The breakfast served in the room was sumptuous and we even had complimentary snacks in our fridge. What a wonderful stay. Thank you House of Waine, you crowned our day, we shall be back.

  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Princess E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoWNairobi, Manager at House of Waine, responded to this reviewResponded 22 December 2016

Thank you for choosing House of Waine, it was a pleasure hosting you on your wedding night. We are happy to note that you liked your room, fittings, furnishings, found our team kind and that we made your special day memorable.

We look forward to welcoming you back.

House of Waine team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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