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2 - 7 of 117 reviews
Reviewed 31 July 2022 via mobile

Pros: the front desk staff were really nice and quite helpful. When we were pretty disappointed with our cottage they immediately changed us to 2 bedrooms in the hotel, which were of a higher standard. Breakfast was fine. Location was quiet.

Cons: our cottage was pretty bad. There was a hole in a bathroom window. Many of the windows didn’t lock. We couldn’t lock the main Door when we were there. There were many ants. The bathrooms were not very clean. It maybe was that we just had bad luck with the cottage as many other guests enjoyed their cottage experience. Who knows.

Also I recommend you use Uber for all transportation. The driver for the place, although he is truly very nice, does cost slot so we only used him for back and forth to the airport.

Date of stay: July 2022
Trip type: Travelled with family
Thank teedot66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 January 2020 via mobile

A wonderful oasis in the Karen area away from the bustling Nairobi business district. Very cozy cottages with more than ok standards. Super service minded staff will look out for your needs. Joseph is the go to guy, serving both restaurant and pool bar. The only set back was overpriced transportation if you ask the hotel reception. Better to go Uber or booking.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank Johan V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 January 2020

Absolutely beautiful and quaint little hotel in Nairobi. Staff is very helpful and friendly, food is good, Pool is nice, rooms are big, clean and spacious. I recommend everyone to stay here if you have a few spare days in Nairobi.

Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
Thank markmF2881MO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 August 2019

The hotel is located in a nice area and the room while very basic was clean and good for the price. It is pretty close to the giraffe center and karen museum so a good place to stay if you are interested in visiting these places before leaving on a safari. The food and breakfast are also adequate but keep in mind the it will take an hour or so for your food to be prepared after you order.

The only reason I am not giving 5 stars is that it is located a bit away from the main city and if you rely on the hotel staff to arrange a taxi they really overcharge you (I would recommend Uber instead). I made the mistake of not checking the estimated fare online before agreeing and ended up paying almost double of what I should have paid.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank helibg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 August 2019 via mobile

I visited Hotel Troy to book for a venue for my Niece’s Birthday Surprise Party. The Staff are wonderful and have knowledge of what it takes for a big party. They advised me about menus for different ages and grown ups. It was a one stop shop as they had also bouncing castles, swimming pool etc. Their grounds are also ideal for weddings. Some of our guests even slept there. It was a wonderful experience!

Date of stay: June 2019
Trip type: Travelled with family
2  Thank WaweruMD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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