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Reviewed 18 June 2022

Located right in the middle of Nairobi the Stanley was a wonderful surprise. The restaurant was pretty busy with a great atmosphere filled with chatter from other happy guests.
The food was super! and our waiter very nice.
I loved it!

Date of stay: June 2022
    • Location
    • Cleanliness
    • Service
Thank Geo G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duncun Mwangi, Other at Sarova Stanley, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for your support and patronage of Sarova Stanley Hotel.
We are delighted to learn from your review of your positive experience and the memorable
times that you carried with you from your stay with us.

We appreciate the high recommendation and look forward to hosting you again in near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2022

Very Good Property. Really delighted to stay there for 2 nights while we travelled for Safari in Masai Mara and Amboseli. Big Rooms , very spacious for which i was excited about. Food is also excellent there. Location too good , just in heart of the city prime area. The staff very helpful and indeed gave us a warm welcome whenever we checked in twice. I am impressed by their hospitality. If any one going for vacation and safari in Kenya while Stop over at Nairobi, this Hotel will be the right choice.

Date of stay: June 2022
    • Value
    • Rooms
    • Service
Thank joydeep1212
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duncun Mwangi, Other at Sarova Stanley, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for your support and patronage of Sarova Stanley Hotel. Thank you for choosing us and making us your preferred hospitality partner during your recent visit to Nairobi.

We are delighted to read your review and learn of your experience with us during your recent visit to Nairobi.
It is our delight to read of your experience whilst you were with us and learn of your exploits with our services and the interaction with our associates.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2022

It's a 5* hotel. If it was an Ibis, I'd give it a 5* rating. But it's not, and expectations of a 5* hotel really weren't met.

It's old-fashioned, and that's part of its appeal. The room furniture was stained but everything was perfectly clean and well-maintained. Just with no touches to make you think you were in a 5* hotel. The toiletries were of dubious quality - the hotel's already saving money with environmentally-friendly dispensers, so at least put something decent inside them.

Wi-fi was appalling - the worst I've had in a hotel in years. It cut out frequently without warning, and I ended up leaving my phone on mobile data - though I had to endure the poor service on my laptop. There were no plugs anywhere near the bed either, you had to charge your devices at the desk. The room has plainly not been modernised for the connected generation.

Staff were friendly and efficient throughout, though the breakfast staff were a bit robotic and inattentive. Talking of breakfast, there were a lot of choices but everything I tried just didn't taste very good. It looked at first glance like the breakfast spread I've had at Fairmont Norfolk or Sankara, but with wilted lettuce, stale cheese and disappointing French bread, by the third day I was just eating cereal with their really pretty bad coffee.

Was it terrible? Far from it, it was overall pretty good. And buying it via Destinia for about 30% less than other online travel agents and indeed the hotel's own website, the rate was very good for a 5* hotel.

But it didn't feel like a 5* hotel. Nairobi has moved on, and now has several great 5* hotels. The Sarova Stanley needs to find a way to build on its heritage to stay in the game.

Date of stay: June 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kenny353
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duncun Mwangi, Other at Sarova Stanley, responded to this reviewResponded 2 weeks ago

Dear Guest,

We appreciate you for making us your preferred hospitality partner during your recent visit to Nairobi and for sparing your time to share your valuable review with us.

Beyond upholding Sarova Stanley's heritage character, we remain committed to making all touch points of our guests' experiences memorable. We have noted the areas in which we regrettably fell short of your expectations during your stay with us. Please accept our sincere apologies.

The team and I give you our assurance that each of the areas you have highlighted has our attention for correction and improvement. We have laid out an action plan to address each area of concern.

Please Reach me at duncun.mwnagi@sarovahotels.com when you plan your future visit to Nairobi, as we look forward to the opportunity of customizing your stay experience better.

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Reviewed 6 June 2022 via mobile

We had stayed here for 2 nights.....A wonderful stay...Staff were courteous, polite and warm and helpful....They did everything to help us and guide us in need....For example if we wanted to visit a near by place and couldnt find a way, they guided us right upto our destination, which made it much more easier for us.
All the staff were ever smiling and polite..Breakfast was top of the world...location was good..And anytime my next visit to nairobi would be no where but stanley saravar.

I am glad I stayed here and my strong recommendation for anyone visiting Nairobi, must stay at this property...

Date of stay: May 2022
Trip type: Travelled with family
Thank faisaldaud
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Duncun Mwangi, Other at Sarova Stanley, responded to this reviewResponded 9 June 2022

Dear Guest,

Thank you for your support and patronage of Sarova Stanley and for making us your preferred hospitality partner during your recent visit to Nairobi.

We are delighted to read of your experience and interactions with our associates and the memorable times that they accorded you. We are glad to know that once again their all lived up to our service promise of Refreshing African Hospitality.

We appreciate your high endorsement of Sarova Stanley and of our services. We are honored by your high recommendation and your promise of making us your hotel of choice in Nairobi. In deed we look forward to hosting you again as well as all your referrals in the near future.

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Reviewed 29 May 2022

Poor customer service from Susan( who claimed to be the duty manager),very unprofessional , shouting at guests and claiming to work in a five star such a pity, please look into your staff's attitude,they are wanting.

Date of stay: May 2022
Trip type: Travelled with friends
Thank Centrine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Roselyne Simiyu, Other at Sarova Stanley, responded to this reviewResponded 31 May 2022

Dear Guest,

Greetings from Sarova Stanley Hotel.

Thank you for your support and for sparing time off your busy schedule to share with us your valuable feedback.

We apologize for the inconveniences you encountered during your interaction with one of our managers.

We appreciate your feedback as it acts as a yardstick of our performance giving us an opportunity to attend to areas that did not meet your expectations.

We shall be engaging you individually using your contact details with us .

We look forward to another opportunity of hosting you at Sarova Hotels.

Alternatively ,Please feel free to reach out directly to our GM on duncun.mwangi@sarovahotels.com. He will be more than happy to personally tailor-make your next experience with us.

Yours Sincerely,
Roselyne Simiyu
Operations Manager.

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