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“Another Great Serena Hotel”

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Nairobi Serena Hotel
Ranked #4 of 164 Hotels in Nairobi
Certificate of Excellence
Vancouver, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Another Great Serena Hotel”
Reviewed 28 July 2012

My husband and I stayed at the Nairobi Serena for 2 nights, as well as several other Serena hotels In Kenya. We would recommend any one of them for their excellent locations, service, and food. The concierge was very helpful in planning our day with a city tour and trip to the national museum. We'd definitely stay at the Nairobi Serena again.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Judy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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861 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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barcelonabiker
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 14 July 2012

The Nairobi Serena Hotel is a good choice for a stopover in Nairobi. The rooms are fairly standard, clean and comfortable. The food is outstanding, including a huge breakfast buffet with many options. The health club is larger than usual, with a group exercise studio and plenty of cardio machines. The pool, lobby and common areas are beautifully maintained.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barcelonabiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 July 2012

My partner and I stayed at The Nairobi Serena for 2 nights whilst on a conference visit to Kenya and Tanzania in June 2012. This is a superb hotel - great views over the panoramic skyline of Kenya's capital, great service and excellent location. Good facilities and staff very friendly. We will definitely want to return to stay here when we return for a safari and hopefully manage a longer stay.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicola S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicosia, Cyprus
Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 6 July 2012

Probably one of the best places to stay in Nairobi. Very friendly staff, nice food and a very good recreation center.

Highly recommended.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andreas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 July 2012

Our family stayed at the Nairobi Serena after a recent safari. This hotel has a diverse mix of guests and is a great fit for business travelers and tourists looking for a westernized accommodations and restaurants with all the familiar features of a hotel in the U.S. or Europe. The rooms are clean and very well maintained and the restaurants are very good. There's a nice pool area that's very attractive for families with kids. There's reliable wifi service and a business center. Overall, the service at the hotel is excellent; the staff is attentive, detail oriented, and customer focused. I would recommend the Serena to anyone planning on visiting Nairobi for both business and pleasure.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rnorton72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nairobi Serena Hotel

Property: Nairobi Serena Hotel
Address: Kenyatta Avenue, Nairobi, Kenya
Region: Kenya > Nairobi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 164 Hotels in Nairobi
Price range (per night): ₹ 13,285 - ₹ 20,673
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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