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3 - 8 of 51 reviews
Reviewed 10 October 2017

The staff at the front desk was very helpful and attentive. Barabus, the porter, made me feel welcome and gave a nice tour. I was particularly impressed by Mr. Papius in the business center who went above and beyond to help me accomplish my errand.

Date of stay: October 2017
Trip type: Travelled solo
1  Thank emilyr246
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CustomerCare254, Marketing Executive at Hennessis Hotel, responded to this reviewResponded 13 October 2017

Dear Emily,
Thank you for taking the time to review your recent stay with us. We are very pleased to hear that our staff made your stay pleasant. This is really one of the things that we strive to maintain in our Hotel. We will be sure to let Barnabas and Papius know that they made an impact during your stay.
We look forward to welcoming you back to our Hotel.

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Reviewed 22 April 2017 via mobile

I visited Hennessey hotel on good Friday with my hubby, The hotel is strategically located within nairobi with easy and quick access to the city. From the gate the security staff where at per, we got a room in the second floor and wow it was specious with exquisite facilities although I could request executive housekeeper to be a little keen on developing stain In the washroom.In the morning the buffer was quite delicious with authentic Africa food, i noticed The staff are qualified offerings exceptional services during breakfast we where served by waitress by the name Polly she was very helpful.... to the management team kudos for your top notch.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank 709vivianm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CustomerCare254, Sales Manager at Hennessis Hotel, responded to this reviewResponded 29 April 2017

Thank you very much for your review of our property during your recent stay with us. We uphold professionalism in all outlets of our operations. we are glad to note that you liked the manner in which our staff conducted themselves to ensure that we did not only make your stay comfortable but also we made it memorable. We look forward to hosting you again in the near future.

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Reviewed 29 March 2017 via mobile

It is a very old and noisy hotel, I booked a single room, the room was located next to the elevator, the sound of elevator moving was terrible and I couldn't sleep because of that, although reservation changed my room in midnight after I complained, the bathroom was not clean and the shower didn't work well.

Date of stay: March 2017
Thank mariama562
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CustomerCare254, Sales manager at Hennessis Hotel, responded to this reviewResponded 22 April 2017

Dear Mariam,
Thank you very much for taking your time to write a review about your recent stay with us.
We are disappointed to read your experience during your stay and we extend our apologies with all the sincerity. We especially empathize regarding the noise you experienced in your room before you were shifted to a quiet room. It is through feedback such as yours that we are able to improve on our service that we provide to our valued guests like you. In that case, I am pleased to let you know that we have embarked on our elevator maintenance project that will eradicate the problem of noise completely.
Again, please accept our apologies and we hope that this hasn’t put you off on a return stay with us again.

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Reviewed 15 January 2017

We stayed 2 nights here as it was part of a tour we booked, I recommend this hotel. The staff were fantastic, the food was great and the upstairs bar was modern, spacious with a variety of food and drinks. Our room was fairly basic and small which is why it get's a 3 star but still provided a flat screen TV and basic needs so couldn't complain. Definitely recommend this hotel

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank louise r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CustomerCare254, Sales Manager at Hennessis Hotel, responded to this reviewResponded 22 April 2017

Dear LondonRomey,
We are glad you took your time to write a review regarding your stay with us. We are particularly grateful and appreciate your recommendation of our Hotel in regards to our high level of service and fantastic staffs who are always there for the needs of our guests and ready to offer assistance. We enjoyed catering to your needs as much as you enjoyed your stay with us.
We are hopeful and look forward to hosting you again.

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Reviewed 25 December 2016 via mobile

The hotel is ok, guarded and secure. Staff are friendly. Room is clean, no air con. There is safe, small wardrobe, tv on wall. No fridge. Bathroom is small, shower and toilet connected. Towels, simple toiletries are provided. Breakfast is ok, sausages, eggs, bread, cereal, coffee/tea, juice. Egg station is available where you can order scrambled egg/omelette. Location wise we didn't walk around as they don't advice. We have a driver who drove us out when needed.

Date of stay: December 2016
Trip type: Travelled with family
Thank Agnes_Tan12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CustomerCare254, Manager at Hennessis Hotel, responded to this reviewResponded 29 April 2017

Thank you for sharing your feedback during your stay. We appreciate your kind words regarding our friendly staff, our wide variety in our buffet offering and the amenities in our rooms. I however regret the fact that you were not able to walk around. We encourage all our guests to not hesitate in wanting to know any of our services or those offered in our neighborhood. This is however an incredible insight and for that, we are grateful for letting us know that we need to up our game in advising our guests about nearby attractions and the likes.

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