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All reviews nairobi airport rooftop restaurant free shuttle market place restaurant airport grounds close to the airport usb ports long layover minutes from the airport the ground floor restaurant shuttle service top floor connecting flight between flights late flight business lounge comfortable bed
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Reviewed 30 December 2020 via mobile

After 52 nights this year I can honestly say that this place has friendly staff,good views and great Sheraton beds! Fantastic food whenever Damaris the chef is working, this lady makes the hotel the best in Nairobi!

Date of stay: December 2020
Trip type: Travelled on business
Thank Nomad821657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek Mathur, General Manager at Four Points by Sheraton Nairobi Airport, responded to this reviewResponded 5 January 2021

Dear Nomad821657.

We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi.
We look forward to welcome you to our hotel.

Thank you and kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2020

I stayed here for 1 night before departing back to the USA. The staff was super pleasant, hotel was super clean, and the vibe of the hotel was super cool. The upstairs bar was awesome. The food was great and the views were nice. I would stay here again!!!!

Date of stay: November 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank ala496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek Mathur, General Manager at Four Points by Sheraton Nairobi Airport, responded to this reviewResponded 5 January 2021

Dear ala496.

We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi.
We look forward to welcome you to our hotel.

Thank you and kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2020 via mobile

The hotel and rooms were clean and to a good standard. Service was friendly. We checked in at about 7am after our flight landed and rather than paying for two nights, only had to pay the early check in fee. I would recommend staying here if you want to be close to the airport- good at the restaurant is good and they have a free shuttle to the airport. Only downsides were it is a little pricey; hotel stay, breakfast and the restaurant itself and the view from the room was not great (overlooking a loafing yard for the neighbouring business).

Date of stay: December 2020
Trip type: Travelled as a couple
Thank natashakenya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek Mathur, General Manager at Four Points by Sheraton Nairobi Airport, responded to this reviewResponded 22 December 2020

Dear Natashathekenyan .

We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi.
We look forward to welcome you to our hotel.

Thank you and kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2020 via mobile

I had such a beautiful experience at Sheraton. Lunch by the runway was fantastic the chef was amazing and the food was tantalizing. The most memorable experience though was the service by Jacinta. she was an experience, guided us through the menu and exceeded my expectations. The musician was amazing, an international playlist that harmonized a already amazing evening.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank 355ephraimg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek Mathur, General Manager at Four Points by Sheraton Nairobi Airport, responded to this reviewResponded 16 December 2020

Dear 355ephraimg.


We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi.
We look forward to welcome you to our hotel.

Thank you and kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2020 via mobile

You want savor the breathtaking view and service under the care of one Jacinta, Whose impeccable choices on the menu and drinks left us with an amazing taste in our mouth..mouthwatering!

The cherry on top was the live band that just nailed it. Would go there again and again. Thanks for that unparalleled service and experience.

Jacinta, keep up the customer obsession attitude.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank _enilemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vivek Mathur, General Manager at Four Points by Sheraton Nairobi Airport, responded to this reviewResponded 16 December 2020

Dear _enilemac.


We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi.
We look forward to welcome you to our hotel.

Thank you and kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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