i am very angry about my experience at Sofitel el Gezirah it all started when a friend of mine who was at the hotel earlier the same day i checked in and asked for the rate of one night and was told a price that was different from the price I checked in with although it was the same day. When i came to check in, i checked in and left almost 100 EGP because the front desk did not have change which is not a problem.
Second day i ordered a couple of drinks by the pool and like any other hotel in the world i put the cheque on my room so that i can pay when i check out, instead I found one of the pool waiters running behind me and my wife as if i am a thief and asking me to pay what i had to drink at the moment i told him i will pay on my check out he said he contacted the reception and they told him that i have to pay instantly!!!!
The funny thing is i decided to pay but my wallet was in the room so i came up to the room but the key didn’t work because the hotel checked me out at 12 pm although the offer was to check out late at 6 pm.
When i came down to the reception to complain about these issues i was met with a 10-15 minute wait for the guest relation manager and then with a smile and a cold apology.
I have seen from hotels worldwide they are willing to do whatever they can for customer satisfaction but clearly that’s not the case at Sofitel.
I am not coming back to Sofitel el Gezirah and had the idea of purchasing an annual membership to their spa and pool but this will not happen after the treatment i got.
I will be sure to spread this to family, friends and business partners and I will not stop at trip advisor, especially that I was contacted by the hotel’s quality manager who didn’t reply to my email and didn’t care about anything.
- Official Description (provided by the hotel):
- Fully refurbished in 2007, the contemporary interior design combines exquisite style and elegant refinement with the convenience of several restaurants, bars, spa, casino, 850m2 of conference/meeting facilities and all the latest amenities - the unique French flair and personalized service add a special touch of luxury. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel Cairo El Gezirah Hotel Cairo
- Cairo Sofitel