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“They never got better.”

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Novotel Cairo Airport
Ranked #30 of 139 Hotels in Cairo
Reviewed 8 August 2017

It was almost my 9th or 10th stay at the hotel. never got better, never felt comfortable.
The receiptionists are always doing their best efforts to make you feel un-welcomed.
Avoid rooms from 220 to 249, they are smelly with bugs in beds, and it will be the first rooms offered to you.
House keeping is terrible at this hotel, they NEVER do their main job, which is cleaning the rooms.
Avoid eating at the resturant after 8 pm, and avoid eating at the resturant of fridays.
The AC are so old that you can never control them, they will freeze you no matter what you do trying to adjust them.

I would never recommend the hotel to anyone.

Room Tip: Avoid rooms from 220 to 249. Ask for new wing rooms.
See more room tips
  • Stayed: July 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Mohamed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 August 2017

Dear Guest,

We are delighted to review your comments regarding your recent stay at Novotel Cairo Airport. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Novotel Cairo Airport with a lot of improvements as you expect.

Sincerely yours,
Mohamed El-Amry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,251)
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27 - 31 of 1,253 reviews

Reviewed 30 July 2017 via mobile

Had a flight change requiring stay overnight. It took the shuttle a little bit over an hour to pick me up. Reception had me wait for my room to be ready for about two hours which seems odd for a hotel supposed to be catering for business airline travelers. Reception staff and their staff didn't seem to care less. Room furniture is the oldest and worst I have seen for a 4 star hotel

Stayed: July 2017, travelled on business
2  Thank Ashruf M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 August 2017

Dear Guest,

We are delighted to review your comments regarding your recent stay at Novotel Cairo Airport. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Novotel Cairo Airport with a lot of improvements as you expect.

Sincerely yours,
Mohamed El-Amry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

The room isn't clean the resaption was bery dirty it has a very bad smell and the room was very small the bathroom was very small and the toilet and the towel was too old and it need to clean and the air condition doesn't work you can't control it

Stayed: July 2017, travelled with family
1  Thank Moody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 August 2017


Dear Guest,

Let me seize this opportunity to thank you for choosing Novotel Cairo Airport to spend your recent holiday. We are greatly appreciate any comments made by our guests in the trip advisor site and constantly strive to achieve the highest quality of standards.

Many thanks for your comments, it is only through valuable feedback received from our valued guests, such as your good self that we are able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Novotel Cairo Airport with a lot of improvements as you expect.


Sincerely yours,

Mohamed El-Amry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 26 July 2017 via mobile

Very amazing week in cairo. Enjoy experience. Room was cozy and clean. Very proffisional reception staff they treat us in very friendly way. Bar staff aslo were nice and u feel u feel they enjoying with thier work. Realy enjoyed

Stayed: July 2017, travelled with friends
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 August 2017

Dear Guest,

Let me seize this opportunity to thank you for your comments concerning your recent visit at Novotel Cairo Airport spending your holiday and for taking time to put your feed back in the tripadvisor site. We are greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality of standards.

Many thanks for your positive comments, it is only through valuable feedback received from our valued guests, such as your good self that we are able to maintain and further improve the quality of our services.

We are very pleased that you have enjoyed your overall stay with us and that we have met your expectations. We place great value on your continued relationship with Accor Hotels.

We are looking forward to welcoming you once again at Novotel Cairo Airport or any of AccorHotels Worldwide.


Sincerely yours,

Mohamed El-Amry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

Hello,

We stayed here during our 20 hour layover in Cairo while travelling with EgyptAir.

Upon arrival in Cairo we were directed to their transfer area where we were told that we would have a hotel room and our meals (breakfast, lunch and dinner) taken care of. They provided the hotel transfer as well. The airport keeps your passport so they know where you are and also (in my case) I didn't have to pay for the Egyptian visa which saved me 20$.

The hotel was great. Our room was lovely and very comfortable. The air conditioning was a welcome bonus in the 40 degree heat.The shower had great water pressure as well. Wifi worked great.

We also got to use their outdoor pool. Not deep but very refreshing in the heat.

For breakfast it was standard fare. Lunch was a choice of chicken and veggies plus rice or beef met balls and rice. Dinner was just the beef meatballs.

Stayed: July 2017, travelled as a couple
Thank sjaf_xo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 August 2017

Dear Guest,

Let me seize this opportunity to thank you for your comments concerning your recent visit at Novotel Cairo Airport spending your holiday and for taking time to put your feed back in the tripadvisor site. We are greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality of standards.

Many thanks for your positive comments, it is only through valuable feedback received from our valued guests, such as your good self that we are able to maintain and further improve the quality of our services.

We are very pleased that you have enjoyed your overall stay with us and that we have met your expectations. We place great value on your continued relationship with Accor Hotels.

We are looking forward to welcoming you once again at Novotel Cairo Airport or any of AccorHotels Worldwide.


Sincerely yours,

Mohamed El-Amry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Cairo Airport

Address: PO Box 8 Cairo Airport | Cairo International Airport, Cairo 11776, Egypt
Phone Number:
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Cairo
#11 Spa Hotel in Cairo
#26 Luxury Hotel in Cairo
Price Range: ₹ 5,210 - ₹ 7,555 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairo Airport 4*
Number of rooms: 313
Official Description (provided by the hotel):
Touch down in 4-star comfort at Novotel Cairo Airport hotel, a 5-minute ride from the terminals on the free 24-hour shuttle. Relax under the palms in the courtyard, or re-energise with a dip in the pool. All-day dining means you won't fly hungry. Your modern soundproofed room lets you stretch out and enjoy a restful night at Novotel. ... more   less 
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Also Known As:
Novotel Cairo Airport Hotel Cairo
Accor Cairo Airport
Cairo Novotel

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