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Reviewed 30 July 2017 via mobile

Had a flight change requiring stay overnight. It took the shuttle a little bit over an hour to pick me up. Reception had me wait for my room to be ready for about two hours which seems odd for a hotel supposed to be catering for business airline travelers. Reception staff and their staff didn't seem to care less. Room furniture is the oldest and worst I have seen for a 4 star hotel

Stayed: July 2017, travelled on business
2  Thank Ashruf M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 August 2017

Dear Guest,

We are delighted to review your comments regarding your recent stay at Novotel Cairo Airport. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Novotel Cairo Airport with a lot of improvements as you expect.

Sincerely yours,
Mohamed El-Amry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

The room isn't clean the resaption was bery dirty it has a very bad smell and the room was very small the bathroom was very small and the toilet and the towel was too old and it need to clean and the air condition doesn't work you can't control it

Stayed: July 2017, travelled with family
1  Thank Moody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 August 2017


Dear Guest,

Let me seize this opportunity to thank you for choosing Novotel Cairo Airport to spend your recent holiday. We are greatly appreciate any comments made by our guests in the trip advisor site and constantly strive to achieve the highest quality of standards.

Many thanks for your comments, it is only through valuable feedback received from our valued guests, such as your good self that we are able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Novotel Cairo Airport with a lot of improvements as you expect.


Sincerely yours,

Mohamed El-Amry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017 via mobile

Very amazing week in cairo. Enjoy experience. Room was cozy and clean. Very proffisional reception staff they treat us in very friendly way. Bar staff aslo were nice and u feel u feel they enjoying with thier work. Realy enjoyed

Stayed: July 2017, travelled with friends
Thank Daydream722920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 August 2017

Dear Guest,

Let me seize this opportunity to thank you for your comments concerning your recent visit at Novotel Cairo Airport spending your holiday and for taking time to put your feed back in the tripadvisor site. We are greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality of standards.

Many thanks for your positive comments, it is only through valuable feedback received from our valued guests, such as your good self that we are able to maintain and further improve the quality of our services.

We are very pleased that you have enjoyed your overall stay with us and that we have met your expectations. We place great value on your continued relationship with Accor Hotels.

We are looking forward to welcoming you once again at Novotel Cairo Airport or any of AccorHotels Worldwide.


Sincerely yours,

Mohamed El-Amry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

Hello,

We stayed here during our 20 hour layover in Cairo while travelling with EgyptAir.

Upon arrival in Cairo we were directed to their transfer area where we were told that we would have a hotel room and our meals (breakfast, lunch and dinner) taken care of. They provided the hotel transfer as well. The airport keeps your passport so they know where you are and also (in my case) I didn't have to pay for the Egyptian visa which saved me 20$.

The hotel was great. Our room was lovely and very comfortable. The air conditioning was a welcome bonus in the 40 degree heat.The shower had great water pressure as well. Wifi worked great.

We also got to use their outdoor pool. Not deep but very refreshing in the heat.

For breakfast it was standard fare. Lunch was a choice of chicken and veggies plus rice or beef met balls and rice. Dinner was just the beef meatballs.

Stayed: July 2017, travelled as a couple
2  Thank sjaf_xo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 August 2017

Dear Guest,

Let me seize this opportunity to thank you for your comments concerning your recent visit at Novotel Cairo Airport spending your holiday and for taking time to put your feed back in the tripadvisor site. We are greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality of standards.

Many thanks for your positive comments, it is only through valuable feedback received from our valued guests, such as your good self that we are able to maintain and further improve the quality of our services.

We are very pleased that you have enjoyed your overall stay with us and that we have met your expectations. We place great value on your continued relationship with Accor Hotels.

We are looking forward to welcoming you once again at Novotel Cairo Airport or any of AccorHotels Worldwide.


Sincerely yours,

Mohamed El-Amry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

Mariam guest relations thanks so much appreciate you support in our events good altitude and responsible actions everytime good represtative girl hope all sucuss for you and go forward .free upgrade was nice also superior room with pool view .

Stayed: July 2017, travelled with friends
Thank lelasamy89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Novotel Cairo Airport, responded to this reviewResponded 11 August 2017

Dear Guest,

Let me seize this opportunity to thank you for your comments concerning your recent visit at Novotel Cairo Airport spending your holiday and for taking time to put your feed back in the tripadvisor site. We are greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality of standards.

Many thanks for your positive comments, it is only through valuable feedback received from our valued guests, such as your good self that we are able to maintain and further improve the quality of our services.

We are very pleased that you have enjoyed your overall stay with us and that we have met your expectations. We place great value on your continued relationship with Accor Hotels.

We are looking forward to welcoming you once again at Novotel Cairo Airport or any of AccorHotels Worldwide.


Sincerely yours,

Mohamed El-Amry
General Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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