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28 - 33 of 3,060 reviews
Reviewed 22 January 2021

We stayed for 1 night before our flight. We checked in, placed our bags and left the hotel for few hours.. returned back to our room to find that someone from housekeeping has “cleaned the room” that was already clean and changed places several of our belongings.
The next day when we checked out, the receptionist insisted that we need to pay for the parking. Stating that all Hotels in Egypt have the same policy. Which of course, is completely incorrect.
No one mentioned this piece of information while checking in and they were very rude when declaring that we must pay a parking ticket when checking out.

You won’t receive the appropriate service for the price you’ll pay.

We won’t be going back there again, that’s for sure!

Date of stay: January 2021
Trip type: Travelled as a couple
Thank SalmaGelbana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rady Rady, General Manager at Dusit Thani LakeView Cairo, responded to this reviewResponded 24 January 2021

Dear Ms. Salma,

We appreciate you sharing your feedback with us, it highly important for us to be aware of all our guests' concerns. Our housekeeping services are offered to all occupied rooms, unless there is a "Do Not Disturb" sign hung on the door, or if the guest asks otherwise. As for the parking fee, all guests receive a receipt from the parking cashier stating the respective amount that would be paid on an hourly basis or an overnight stay.

We hope that we have cleared any misunderstanding, and wish to see you again.

Graciously yours,
Rady Rady
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2021 via mobile

Real meaning of satisfaction, very pleasant stay, great food, quite, very friendly staff.
Thanks Dusit Thani New Cairo staff

A deluxe single room is so spacious and quite, and fully equipped with just all what you need and the breakfast buffet is amazing among the smiley people

Date of stay: January 2021
Trip type: Travelled on business
Thank HaythamH25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rady Rady, General Manager at Dusit Thani LakeView Cairo, responded to this reviewResponded 21 January 2021

Dear Mr. Haytham,

Thank you for taking the time to share your experience at Dusit Thani Lakeview Cairo. We are glad you have found your stay accommodating and comfortable.

We will make sure to pass along your motivating feedback to all our colleagues; to ensure we always exceed guests' expectations.

Looking forward to welcoming you back.

Graciously yours,
Rady Rady
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2021

I had spent in the hotel 3 days before last year and my stay was nice that is why I decided to visit again and stay at same place. The hotel had renovated the rooms and I see it now with more quality I loved the bed became rich with a fluffy duvet and also the new colors of the room made it so nice. All hotel got different this time they also changed the place of the lobby bar and reception that was for me gave bigger view and comfortable sitting area. Service also nice.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank Salma653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rady Rady, General Manager at Dusit Thani LakeView Cairo, responded to this reviewResponded 21 January 2021

Dear Ms. Salma,

It is a pleasure welcoming you back at Dusit Thani Lakeview Cairo. Thank you for taking the time to share with us such a delightful comment, we are glad you have found our new and improved renovations up to your expectations.

Our first priority is to offer our guests the ambiance and atmosphere that is most suitable for a relaxing and serene experience.

We will be looking forward to your next visit.

Graciously yours,
Rady Rady
General Manager

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Reviewed 16 January 2021 via mobile

I had a wonderful experience at the dusit thani
lakeview cairo. This hotel is the perfect gateway at
the heart of cairo. Dusit thani is now on the top of
my list of best stays/experiences
Also a special shout out to the staff of the " straight
restaurant" - the international restaurant as the
staff was very hospitable and they were there for
every need of mine . Mr saleh and his staff specially
abdelrahman were extremely efficient, pleasant and
helpful.
The hotel followed the covid precautions efficiently,
social distancing and cleanliness were very
satisfactory.
The rooms are wonderful, clean, and every single
detail was very well taken care of.
The general ambience of the hotel was very
soothing, decorations are superb! Beautiful place to
take beautiful pictures and make beautiful memories
Also special thanks to Mr.Mahmoud - the hotel
manager- for being a true example of excellent
hospitality and professionalism

Date of stay: January 2021
Trip type: Travelled with family
Thank doaamoez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rady Rady, General Manager at Dusit Thani LakeView Cairo, responded to this reviewResponded 19 January 2021

Dear Ms. Doaa,

Thank you for taking the time to share such a delightful review at Dusit Thani Lakeview Cairo. It is our pleasure knowing that we were able to make your stay a comfortable and a relaxing one. Our first priority is to keep all our guests satisfied and stress-free.

We will make sure to pass along your motivating feedback to our colleagues; to ensure we always exceed guests' expectations.

Looking forward to welcoming you back soon.

Graciously yours,
Rady Rady
General Manager

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Reviewed 15 January 2021 via mobile

We stayed 3 days with honeymooners package, place is very neat and clean, hotel staff is amazing, very friendly specially (KARIMA) who offered amazing breakfast at room daily.

Thanks to all hotel staff.

Highly recommended for anyone looking for luxurious, comfortable and friendly place.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank amr992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rady Rady, General Manager at Dusit Thani LakeView Cairo, responded to this reviewResponded 19 January 2021

Dear Mr. Amr,

Thank you for taking the time to share your experience at Dusit Thani Lakeview Cairo. We are glad you have enjoyed your honeymoon getaway, and was served by our talented staff members and gracious hospitality.

Our sincerest congratulations to you and your spouse, and we wish you a lifetime of happiness and prosperity.

Graciously yours,
Rady Rady
General Manager

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