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“Very helpful staff in excellent downtown location.”
Review of Metro Hotel

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Metro Hotel
Ranked #12 of 473 Hotels in Seoul
Certificate of Excellence
Hamilton, New Zealand
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very helpful staff in excellent downtown location.”
Reviewed 14 July 2012

The room was very adequate and clean. Breakfast also very good. Free wifi worked well and was hassle free. The standout feature was the helpfulness of the reception staff.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,237 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 July 2012

Not much I can add to what has been said but we as a couple enjoyed our 2 night stay in a standard room. We had an issue with out netbook and they sent someone up to check the wireless connection very quickly and we appreciated that esp. when it was our netbook not their network!! Location was awesome easy walk to almost all areas and easy access to the subway which we found to be easy to use as all ticket machines and signs had english translations. B'fast was very god with lots of options - Korean and continental. When we go back to Seoul we'll hopefully be able to stay there again.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fishcat69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Sales & Marketing Team Manager at Metro Hotel, responded to this review, 13 July 2012
Dear Mr/Ms fishcat69

Hello from Metro hotel, Seoul!
Thank you very much for your positive review on the Tripadvisor.
We are very pleased to hear that you had a comfortable stay at Metro hotel during your trip to Seoul.
We, too, hope to have the chance to see you again at Metro hotel when you come back.
Thank you again for your time to share your feedback.

Warmest regards
Sky Song
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 July 2012

We just came back from a trip from Seoul. Even though I booked two months ago, I still couldn't find standard rooms for the five nights, and managed to just book a standard room for one night and premium room for four nights.Apparently, need to book early at their website! Location is extremely convenient, right in the heart of Myeongdong shopping district. From the airport, you can take the Airport Rail Express to Hongik University station and change to Line 2 to Euljiro-1-ga station. Take exit 5 or 6 and it is just 5 minutes walk away next to the Outback Restaurant. Reception staff was able to communicate in English quite well.

The standard room was of a decent size but found the housekeeping in the bathroom could be cleaner. However, the noise from the streets below was really loud and the window does not help. The premium room was huge and spacious. The bathroom has a shower and bathtub. Beds were firm and comfortable. Very nice and quiet room as it faces the back of the hotel.

We also liked the free breakfast that came with each night's stay. The menu is changed on a daily basis and provides enough variety to keep you satisfied. There are croissants, cereals, and some Korean food (bulgogi).

Room Tip: Ask for a room that does not face the front of the hotel. The streets in front are full of people an...
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ALim76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Sales & Marketing Team Manager at Metro Hotel, responded to this review, 13 July 2012
Dear ALim76

Greetings from Metro hotel Seoul.
Thank you for staying with us and we very much appreciate your review on the Tripadvisor.
I'm sorry to hear that we couldn't find a room for 5 consecutive nights for your stay. As we are located in the convenient location with limited number of rooms, sometimes it gets full fast expecially during the weekends, so it is better to book earlier in order to make the booking more convenient.
I have noted your comments regarding the cleanliness in bathroom and I addressed it with the housekeeping team. We also apologize for the inconvenience you had during staying with us due to the noise from the street.
It is great to hear that you enjoyed our breakfast as it is something that we constantly work on.
Thank you again for your time to share your review and we look forward to hearing from you again.

Warmest regards
Sky Song
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 June 2012

We stayed in this hotel between 22-26 June and were very pleased about our experience. Everything was clean and tidy. Small rooms but comfortable bed and we had enough space to spread two luggages out. For a double room at approximately US$115 net per night including breakfast an free in-room wifi, we couldn't have asked for any better -- very good value for money considering its location. It's just a door step from the busy Myeong Dong shopping area and both the subway and the airport bus stops are close by.

We loved spending time in the breakfast room on the top floor overlooking at the actions on the street. Breakfast selection was adequate but nothing to write home about. There are many coffee shops and congee restaurants near the hotel so if you do feel like a change, you will have plenty of options.

Their front desk staff were all courteous and very helpful, especially Lebecca who's always very friendly and eager to help. I however do have one constructive feedback for their Management. It will be good if they can extend the breakfast time from 10am to 10:30am at least. Breakfast is served from early hours until 10am and as we are travelling in a city honestly without much to see in the morning. Naturally we didn't want to wake up too early especially when we were on holidays, so we often arrived at 9:45am. The staff in the Breakfast Room were efficient but they gave us disapproving looks and took us breakfast finished at 10am. Soon after 10am when there were still customers relaxing in the room, the staff were making loud noise cleaning up and one day they even turned off the air-conditioning! Honestly we didn't want to delay the staff's working hours so we normally would leave before 10:30am. By that time, most of the customers would have been gone anyway. I felt like this tainted our experience at Metro Hotel a tiny bit but as said, this is a constructive feedback for the Management as I know they do read these reviews.

All in all, good job Metro Hotel!

Room Tip: We had to change rooms once as the hotel was fully booked so couldn't stay in the same room for...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SybilHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Sales & Marketing Team Manager at Metro Hotel, responded to this review, 13 July 2012
Dear Ms. SybilHongKong

Greetings from Metro hotel.
We are very glad to hear that you had a pleasant staying at Metro hotel.
I especially appreciate your constructive feedback regarding to our breakfast hours. Currently it is running from 7AM to 10AM as the place is used for private/group dining or meeting room rental after the breakfast hour, but we will definitely keep your suggestion in our future plan.
As you mentioned, however, not only the management but also all the staffs in Guest service department (including front desk, reservation and marketing) read the reviews on the Tripadvisor everyday as we think your feedback is the most important matter when we self evaluate and find betterment. Thank you for mentioning our Lebecca. She is a great person to the guests and it is pleasure to work with her.
Thank you again for your positive and constructive review. We look forward to seeing you at Metro hotel again in the future.

Warmest regards
Sky Song
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
canada
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 June 2012

- great location
- good value for price we paid ($120 for double)
- clean, comfortable, quiet, good beds
- very good breakfast included
- extremely helpful staff
- WiFi or computer use in lobby
- close to metro and train station, as well as drop-off/ pick-up airport shuttle

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank groengras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Metro Hotel

Property: Metro Hotel
Address: 14, Myeongdong 9ga-Gil, Jung-Gu, Seoul 04534, South Korea
Phone Number:
Region: South Korea > Seoul > Myeongdong / Namdaemun
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #12 of 473 Hotels in Seoul
Price range (per night): ₹ 5,450 - ₹ 9,407
Hotel Class:3.5 star — Metro Hotel 3.5*
Number of rooms: 78
Official Description (provided by the hotel):
Cozy, stylish and centrally located, the newly renovated Metro hotel has everything you want for your Seoul trip. With a convenient downtown setting located in Myeongdong, the heart of Seoul, expect most of your destinations within few minutes. This well-kept secret in the center of the city, Metro hotel is the first tourist hotel in Korean history. Since 1960, our hardcore mission always has been the "Guest Satisfaction". ... more   less 
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