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Reviews (1,011)
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Reviewed 4 weeks ago via mobile

Our 4D3N stay at Ibis Ambassador Seoul Insadong is so far the most hassle-free among our overseas trip. Check-in was smooth, the receptionist allowed us for an early check in upon seeing us all drenched in the rain (it was raining so hard when we arrived in Seoul). Location is very strategic, near local restaurants, subway station, money changer, bakeshop. Few walks away you can already find tourist attractions, i.e. famous palaces and souvenir shops. Min Ji, the receptionist is very accommodating, she helped us translate into Korean directions to places we were scheduled to visit so we can give it to the cab drivers. Check-out was smooth as well, hotel provides free shuttle to drop-off guests to nearest airport bound bus stop. I would definitely book again

Stayed: May 2018, travelled with family
1  Thank rubieg2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisInsadongGM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 4 weeks ago

Dear rubieg2016,

We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018

Hotel room is really small, but nice set-up, cosy and clean : ) Staff is nice, smile always and helpful. The location is good, G25 mart is just step opposite the hotel, Insadong town is crowded and interesting place.
Breakfast just have some dishes, no more for choosing and have to stand in queue and wait a long time, i like yogurt here. Overall, this is acceptable place!

  • Stayed: June 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Zoe91267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisInsadongGM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 15 June 2018

Dear Zoe91267,

We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Charles, Lee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018 via mobile

Was here for holiday, total of 5 nights. Front desk service is excellent especially for staff : Gabie. She definitely went the extra mile to provide a service that is unforgettable! Thank you to all staffs of IBIS Hotel.

Stayed: May 2018, travelled with family
1  Thank iamjustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisInsadongGM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 5 June 2018

Dear iamjustin,

We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Charles, Lee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018 via mobile

Its a very good hotel to stay. Rooms r cosy comfortable. Though small in size but still well spacious. Bathroom very small but good.
Staff r very courteous, gentle, well behaved.
Hotel in the centre of city. Near to insadong street market a good shopping area.

Stayed: May 2018, travelled on business
Thank akashmd01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisInsadongGM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 26 May 2018

Dear akashmd01,

We very much appreciate your comments regarding your stay at the ibis Ambassador Seoul Insadong.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Charles, Lee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018

The stay was below average. The staff were helpful, but the 2nd floor room I got smelled awful, like cigarette smoke had seeped right into the carpets and fabric itself. The cleanliness of the rooms left something to be desired, the curtains were so gross looking.

  • Stayed: May 2018, travelled solo
    • Value
    • Location
    • Service
Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisInsadongGM, 제너럴 매니저 at Ibis Ambassador Seoul Insadong, responded to this reviewResponded 26 May 2018

Dear Andrew K,

Thank you for taking the time to tell us about your experience at the ibis Ambassador Seoul Insadong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Charles, Lee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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