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Lotte Hotel World
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Reviews (1,591)
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All reviewsamusement parkcharacter roomdepartment storejamsil stationclub floorshopping mallduty free shopbusiness tripstar hotelfood courtstayed nightshotel is locatedbreakfast buffetpleasant staybusiness hotelsouth koreavisiting seoul
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Reviewed 25 April 2012

We have stayed in this hotel several times and found it was catered mostly for children in mind. We stayed in the character suite with a full view of Lotte World theme park. Room was clean and spacious with character decorations everywhere (bed sheets, comforters, pillow cases, stuff animals) and amenities for children (character cups, vanity pack, pencils, slippers etc.). Beds were small for the size of the room. Bathroom was spacious with seprate bath tub and rain shower. There was also a smaller sink for children. Toto bidget toilet with seat warmer. Toiletries were Moton Brown (Used to be L'Occitane) and were replaced daily.

Location was good - connected to Lotte Department Store , Lotte world amusement park and a subway station underground with many shops, restaurants and a ice skating rink inside the complex. KAL airport bus was right outside the hotel which was very convenient. However, the hotel was out of the way from Seoul downtown (45 minutes without traffic).

However, a few vital things to watch out for: internet connection was not free ; breakfast was not included and quite pricey (30,000 won per person). There was not enough staff to carry your luggages so you need to carry them yourselves and wait for the next available staff.

This hotel would not wow the adults but would definitely for young kids. It's pricey but you are paying for the proximity and convenience to the Lotte World amusement park.

  • Stayed: April 2012, travelled with family
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Thank sfonorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moustaki7, 매니저 at Lotte Hotel World, responded to this reviewResponded 9 May 2012

Thank you for sparing time and posting your detailed review of our hotel.
It will be helpful information for our future guest who is interested in staying our character room.
I am glad that you enjoyed your stay with us and
I do hope to see you again sometime!

Kind Regards,
Joy Hong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

We spent 3 nights in this hotel. Staff speaks english well and were very friendly and accommodating.We were amazed by the view outside from the elevator/ and from our room(rm 3001). The view of the lotte world amusement park and magic island was fantastic especially at night time. Our child was very excited. The room was small but relaxing ( just enough for a family with 1 child) After a whole day tour ( city tour/ everland tour and lotte world tour for 3 consecutive days) going back to our hotel after each day makes us so excited. We tour around the hotel and go to lotte department store. duty free, subway stores.... it was not tiring for our child since it was just adjacent to our hotel. it was really a memorable experience for our child. Service was good....But one thing regretful was ....not having the chance to stay in a character room even for 1 night! We requested for it but no room was available......otherwise our stay should have been almost perfect,,,,,

Room Tip: higher rooms will give you a good view of the surroundings., book earlier
  • Stayed: April 2012, travelled with family
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Thank neobong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moustaki7, 매니저 at Lotte Hotel World, responded to this reviewResponded 9 May 2012

Thank you for your time to write this nicely detailed review about our hotel and the surroundings.
I am glad that you enjoyed your stay in Lotte Hotel World.
Regarding the character room, we renovated all character rooms recently!
You will see the difference when you visit us next time.

Due to all the detail, I’m sure a lot of travellers will find your review very helpful!
Thank you so much

Best regards,
Joy Hong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2012

Recently stayed there for family vacation, and was totally disappointed. The room was so small, the bed was small and hard as a rock, and bath was tiny and old.

The service was great, but the hotel restaurants are so over priced for what they serve I couldn't believe this is four star hotel.

I have stayed at the palace of china in Taipei for similar price, but had an amazing experience and breakfast buffet there. The bed is this gigantic king, and super comfy.

I have also stayed at the Best Western Premier at Incheon airport for half the price, and was more relaxing and enjoyable.

Do not recommend Lotte Hotel.

Room Tip: Do not stay at jamsil, too far from downtown
  • Stayed: April 2012, travelled with family
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1  Thank Ink S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moustaki7, 매니저 at Lotte Hotel World, responded to this reviewResponded 11 May 2012

We appreciate your precious comment.
It will be one step up to ensure that our service gets better for our future guests.

Actullay we are planing to change the bed in all rooms .
On your next stay,
We will try to make your accommodations more delightful and memorable.
We look forward to seeing you again.

Best regards,
Joy Hong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2012

Fantastic service, fantastic entertainment and shops, one can never be bored in Lotte world.
Nice rooms, toiletries and basics. Would stay again - the food at Loungeroom 28 is amazing

  • Stayed: March 2012, travelled on business
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Thank Shinair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moustaki7, 매니저 at Lotte Hotel World, responded to this reviewResponded 11 May 2012

Thank you for sparing time and posting your detailed review of our hotel.
It will be helpful information for our future guest who is interested in staying our club room.
I am glad that you enjoyed your stay with us and
I do hope to see you again sometime!

Kind Regards,
Joy Hong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2012

Family friendly hotel, theme park for small and big kids, mommy loves shopping there's department store attached. If going elsewhere the subway is there too.

No wifi in room.

in door pool is nice!! should be lovely during winter.

Bathroom is nice with complete toiletries.

  • Stayed: April 2012, travelled with family
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1  Thank TheEclecticEve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moustaki7, 매니저 at Lotte Hotel World, responded to this reviewResponded 11 May 2012

We thank you for your valuable review on Tripadvisor and hope you have taken fond memories of Lotte Hotel World.
I am glad that you are satisfied with our facility and surroundings except wifi service.
Although we set up the system which is allowed the wifi service in the hotel,
I am afraid that sometimes the error is occured.
On your next visit , in that case
we will help you to solve the matter through the engineer.

Due to all the detail, I’m sure a lot of travellers will find your review very helpful!
We look forward to seeing you on your next trip in Seoul.

Thank you so much
Best regards,
Joy Hong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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