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“Great!” 5 of 5 bubbles
Review of Eratap Beach Resort

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Eratap Beach Resort
Ranked #1 of 47 Hotels in Port Vila
Certificate of Excellence
NZ
Level Contributor
3 reviews
“Great!”
5 of 5 bubbles Reviewed 12 March 2012

Had a great and very relaxing time at Eratap. Staff great and very friendly. Food great and ocation awesome. Bit of a bumpy ride in but well worth it.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank acook111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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563 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (212)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Swedish first
  • Thai first
  • Any
English first
Sydney, Australia
Level Contributor
100 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

Stayed here with wife and 2 children 10 & 12 in January in a 2 bedroom villa for 8 nights. Tripadvisor was a factor in us choosing to go here and we would agree wholeheartedly with the overwhelmingly positive comments you can read.

The water bottle that you are given on collection from the airport by the Eratap driver seemed to be a bit superfluous when reading the reviews but it really is an excellent touch. The trip to the resort is fun and a little adventure in itself. The greeting at the resort as your bags are taken to your villa is the beginning of your relaxation.

Villas – Large enough for the 4 of us with a great view. Room servicing was excellent. Only 2 things to be aware of here is that the bedroom joining the living area does not have a wall all the way to the top of villa – so if you are expecting to put the kids in bed and watch a movie then you’ll probably be keeping them awake. Having said that for us this was not really an issue as by the end of the day getting into the comfy bed was a better option. The other issue is a very small fridge which didn’t seem to work in its little cupboard. You need to keep the cupboard door open for it to be able to “breathe” and keep anything vaguely cold. For a 2 or 3 night stay this is not really a problem but if you stay longer (like we did) you will want to use the fridge a little.

Location – you are off the beaten track which is great. Virtually no noise other than the water and the gentle melodies from the ipod at the pool. Be aware villa 1 is closest to the restaurant/meeting place and seemed to get a little more noisy and less private.

The Resort offers a daily bus into town and back . Take the opportunity to use it and have a look around Port Vila. This allows you 2 hours to wander around the markets and along the main street. You may also want to pick up a few supplies at the local supermarket.

For a longer trip around the island have one of the locals to take you on a tour in their mini bus/taxi. Pascalle arranged this for us at short notice. The driver/taxi owner will happily wait for you as you do what you want to do and it works out at a fair price. We drove around to a couple of places and for 6 hours of time we paid A$100 which we thought was good value. As an aside, Hideaway Island was worth a day visit for those into snorkelling. Tony very kindly gave us a bag of “yesterdays” bread to take with us when he heard where we were going. Make sure you do the same and snorkel to the back left float just off Hideaway, get in the water and hold out a piece of bread with your fingertips. The fish (big and small) eat out of your hands and swim around you in groups – very interactive for adults and kids. We also went to the Mele Cascades. No OH&S rules here. The kids enjoyed jumping into the rock pools and sliding down the rocks. But, take old swimmers/shorts. The sliding/exploring can leave your swimmers with a few holes…. great fun though.

Activities – the daily activities at the resort kept our kids (and occasionally Mum and Dad) busy for a few hours each day. This is not your normal kids club. There is no Xbox and the rules are just common sense. This was a great thing for our kids as they got to experience things that are simply not possible in Australia. For example, the trip to the local Eratap village involved riding in the back tray of the Ute. Then there was making various local weapons from branches, building bonfires and traps. The castaway island afternoon led my son to decide that for his next Birthday present he needed only one thing to be able to do everything – a machete... they also made some new friends whilst doing this and they actually knew their real names... and nobody got hurt. Well, unless you count some scrapes and bruises from trying to climb a coconut palm …..very funny to watch our children try!

A number of evenings during our week started off with some sort of grown up activity such as Kava Tasting, Wine Tasting, Local Dance Group, etc...

SPA – Good value. Relaxing. Mum and Daughter in particular enjoyed especially when it was part of the kids daily activities. Our daughter had a mini manicure which she thought was great.

People – Both locals and the staff are amazing. Constantly laughing and smiling. Always a greeting and always happy to have a chat. All of the resort staff are a credit to themselves, their village (which we felt privileged enough to be able to visit) and to Tony and Louisa (the resort owners).

Food – we were glad we did not do the meal deal. It isn’t that the resort is trying to rip you off. It is just that, for us anyway, we don’t think we would have been able to eat everything that you would have needed to for you to feel like you got value. Plus the cost is no different to pay-as-you-go. If you are concerned about potential cost then you are given a daily tally of your previous day’s expenditure for you to check and authorise so you will always know where you stand.

For us though the breakfast was plenty. We would start with a fruit plate and then have something hot such as the simple but eggscellent scrambled on toast and we would gratefully grab a muffin for morning tea. We barely needed to go near the lunch menu whilst we were there but preferred to gather a few easy to grab snacks on a trip into Port Vila and save ourselves up for our evening meal. The dinners were excellent with a daily special which we were often tempted by. The chef is flexible and if you need to adjust a meal or size then just ask. Nothing is too much trouble and your table is always ready.

The pool was well maintained and very warm (naturally heated by the regular sunny days). Some of the pool furniture is showing its age but I note that Tony has stated elsewhere that this is on the list for updating. The pool is long enough to do laps and we often had a drink and/or snack by the pool which was easy to do by using the poolside phone and calling through to reception.

I found it interesting that, even though there were at least 13 children staying in various villas whilst we were there (about half the villas had families staying), you would not have realised.

If you want to explore snorkeling or the local beaches, then I suggest that you take one of the boats with your Eratap guide out to any spot or piece of open water that you/they suggest (all at no additional cost). This is a definite selling point. We used it on a number of occasions. Call reception. Get in Boat. Trust local knowledge. Snorkel. Easy.

On other related notes (and nothing to do with Eratap but you should be aware): We tried to arrange a trip exploring some of the area outside Eratap with Off Road Adventures. I booked and advised the company that I would pay in Vatu when we arrived. we received an email confirmation. However, when we called to confirm pick up time, I was told that I had been bumped. The reason seemed to be that a cruise ship was in town AND the new booking was paying in AUD. The Vatu price is cheaper than the AUD price. Thus Off Road Adventures were getting more in AUD from the new booking than from me. I was not happy and very unimpressed.

On the money side, Tripadvisor reviewers are correct in that Goodies offer the best exchange rates. They are also correct in that tipping is not expected – nor is bartering. The price at the markets is the price. However, I was told that the price might be higher on the day/s that a cruise ship is in town. Hence we specifically went into Port Villa on a non cruise ship day.

We settled our final bill at Eratap using Vatu and AUD. The rate we got at Eratap was competitive. Also note that you can leave a tip if you want. This can be person specific or to the staff as a whole. One of the drivers told us that 43 of the staff are from Eratap village. It is great to know that the locals are benefiting from this resort.

Another tip I got from TripAdvisor was to ensure that you pack simple medical supplies. i.e. pack your paracetamol, band aids, anti-septic cream, anti-histamines, etc. Vanuatu is a small country and thus having access to some of these items may be tricky. The Resort has plenty of Aeroguard on hand and some sunscreen supplies.

Overall – would we go back again – definitely. If you are looking for a super relaxing, doing not too much, snorkelling off the beach type break away from everything then stay here for the week. If you are looking for a base from which to explore then this is not really the place. The point of coming to Eratap is to spend time here. If you are the exploring type, then it might be an idea to stay at a more central location for a few days first but we reckon you should make this your last stop before you get back to the rat race...

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
21 Thank Essexboy999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 3 February 2012

We are a family of 4 (18 & 13 year old) and we recently had a 10 night stay at Eratap Beach Resort. After reading such rave reviews you do start to wonder if the Resort will live up to your expectations. Well it did that and more. It starts by being met at the airport and taken to the mini-bus where you are given a cold bottle of water before the bus even leaves. One big advantage is that the resort is only a 20-30 minute trip from the airport so you do not waste alot of time travelling. The bumpy road others have mentioned is bumpy but was nowhere near as bad as I thought it was going to be, in fact it kind of adds to the excitement of getting to the resort.

On arrival you are greeted by a member of staff(usually Pascalle, Tony or Louisa) and given a cold fruit cocktail to drink while you are shown a map of the resort and area and explained how things are run. You are then escorted to your villa along with your bags. All very effortless.

We had a two bedroom villa, which was exactly like the pictures on the official website show. Housekeeping came everyday and it was always nice to return 'home' to find a fresh supply of both bath and pool/beach towels. The two bedroom villa has 2 bathrooms and a lounge room giving everyone ample space if needed.

Probably the biggest plus we found was the dining arrangement. Apart from breakfast which is served in the restaurant from 7.30-10.30 each morning, it is virtually all day dining from 10.30am - 10pm at night. You are not in anyway tied down to eating between set hours or eating and drinking in a set place. You can order lunch/dinner/snacks to have at the pool, in your villa or just about anywhere in the resort anytime you want. Of course the option to eat lunch and dinner or have a drink at the restaurant and bar is always available. You also have the flexibility at dinner time to order from the lunch menu. Our family are fussy eaters and there was never a problem with changing a meal or swapping one side dish for another.

As we have children our stay was during the school holidays but even then on somedays it felt like we were the only ones at the resort(even around the pool!!). My only caution to some families would be if you have the type of children that need to be 'entertained' every minute they are awake or you need a resort that has an all day kids club then Eratap Beach Resort is really not for you. One of the major pluses of Eratap is that it is a quiet, relaxed resort and while children are allowed during school holiday periods the families staying at the Resort when we were there had children that were very well behaved and didn't need to be the centre of attention all the time.

There are TVs & DVD players in each villa and although there is no TV reception in the villas, the DVD collection in the lobby has to be seen to be believed(for both adults and children). It became a nightly ritual, have a yummy dinner and then decided what DVD we would watch that night.

Another big plus for Eratap was the staff that work there. Nothing was ever a problem for them and every request was meet with a genuine smile. Pascale even arranged for us to have a driver for the day and travel around the island, visiting the Mele Cascade waterfalls and the Blue Lagoon. It was a great day and a great way to see the rest of Vanuatu at our own pace. Well worth a day trip.

I am only echoing what others before have stated but Eratap meets all expectation and you really feel when you leave the resort that you have had a very special holiday.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
15 Thank Dragonfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope Island, Australia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 February 2012

My husband and I have recently returned from an 11 night stay at Eratap. This is a resort which has been well thought out. The Villa's are spacious, the outdoor shower just brillant. To have a Villa looking out at the beach and listening to the waves is so soothing. We didn't have the greatest weather but that didn't stop us enjoying the resort. We went kayaking to other islands, snorkelling or just drifting on low tide looking at the spectactular coral and colourful fish. The staff are so friendly always helpful we will miss those Mango Smoothies and lobster specials. The cultural night is good entertainment and we did enjoy happy hour. We will be returning as this is the best place to get away from the stresses of life. Well done to Tony, Louisa and all those wonderful staff, they truly made our stay wonderful. Thank you

Room Tip: We stayed in Villa 3, great position, however, if Villa 12 is available that is the pick as we met a...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 January 2012

On honeymoon my wife and I stayed at 3 places across Vanuatu. Ertap was by far the best! Accommodation was beautiful, staff were great, food was great and taking a picnic on a deserted island was fantastic. It was the most relaxing part of our trip. The local staff are wonderful people and benefitting greatly from the resort unlike many other resorts on pacific islands who exploit locals. Would recommend highly. To the two reviewers who gave it 3. C'mon seriously you can't just pop over to Coles to make the same menu or whatever you want everyday! This is what happens when you cook fresh with seasonal food. And if you're worried about being out of town or the roads seriously just go into town and hire a car. It's dirt cheap and great way to get around and see the island.

P.s drive out the jetty heading to hideaway island and hire a jetski for half an hour. They are not speed limited like in Australia and will cost you about a third of the price. Awesome fun! Then go for a snorkel on hideaway. Ferry is free in the later afternoon

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Coltrane10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eratap Beach Resort

Property: Eratap Beach Resort
Address: PO Box 3037, Port Vila, Efate, Vanuatu
Phone Number:
Region: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Romantic Hotel in Port Vila
#1 On the Beach Hotel in Port Vila
#1 Luxury Hotel in Port Vila
#1 Top resorts Hotel in Port Vila
#1 Spa Hotel in Port Vila
#3 Family Hotel in Port Vila
Price range (per night): ₹ 26,127 - ₹ 33,240
Hotel Class:4.5 star — Eratap Beach Resort 4.5*
Number of rooms: 12
Reservation Options:
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Also Known As:
Eratap Beach Hotel Port Vila
Eratap Beach Port Vila
Eratap Beach Resort Vanuatu/Port Vila

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