The Executive Housekeeping Manager, Sandra and her Professional Housemaid Team especially Madlyn who attended to our room were outstanding!!! Our room (I wont give our room number away as everybody will want to book it!!!) with the most exquisite 180 degree sea view with a large balcony, was well presented as expected for the high calibre of this establishment. Cleanliness you could never fault! In-room, high quality products were exquisite to say the least. All the special treats never went unnoticed - like the nightly bed-down service with the lovely 'chocolate treat' on either side of the bed...! Wow, Madlyn went over, above and beyond the call of providing "Impeccable Service"! From arrival, right through to checking out, the whole team (Sandra, the Reception team, Porters (Jimmy and I think the other lovely gentle-mans name is Paul), gardeners, little Liz provided the most warmest, genuine, courteous, attentive outstanding service! Nothing is ever too hard for any of the team. And the smiles.....beautiful (it never costs to smile and the Team have that right!!!)! Thank you to Sandra & her team for the extremely long hours they put in to their jobs and delivering training that has encouraged your team to deliver the best!!! There was one morning when we forgot to put out the "Please make up our room" sign, however, that never deterred Madlyn from checking our room and when we returned, there was a beautiful fragrance filling the air in the room, and it was made up impeccably......service unsurpassed! The whole establishment is stunning and in probably the best location with the best sea view with the water practically lapping at your feet!!!
This is the first most outstanding review I have ever had the pleasure of writing!!!
Well done to Sandra and her housekeeping team and also the Reception, Gardening (grounds always lush, neat, tidy and clean) and Security Team....
I must make mention that we always felt safe. We never felt our safety was ever threatened in any way and seeing Security guards walk the grounds at all hours made it feel even more secure!!!
- Official Description (provided by the hotel):
- An upmarket business class hotel in Solomon Islands ... more less
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