This was my first stay at the DoubleTree on Calle 100 in Bogota. I am a fan of the DoubleTree brand and was not disappointed with this hotel. This hotel was one of the most well decorated and beautiful DoubleTree Hotels that I have stayed in. In addition to the nice decorations, my room was very nice, well laid out, and most importantly clean and quiet. I had an 8th floor room (top floor) on the Honors Floor. Although my room faced the street, it was very quiet. The Guadalupe restaurant served a very nice buffet breakfast and are also open for lunch and dinner. I also ordered room service one evening and was impressed by the fast delivery and quality of food. Best of all was the hotel staff and the service. They were very welcoming and helpful, and always willing to do more to make my stay special. The location of the hotel was fine for me as I had business meetings nearby and was within walking distance to many restaurants. However, Bogota is a big city and one should choose the location of their hotel carefully. In summary, I can highly recommend this hotel and will stay there again if I have the opportunity.

I stayed in this hotel for business. It was a good hotel, with good service. It was conveniently located off of the main road, and near the business I was conducting. The breakfast buffet was decent, with a mixture of meats, fruits, cereals, juices, etc. The fitness center was a bit odd, as it was a bit exposed on the third floor, but it had all of the free weights and pull-up bar that I needed. Overall, good value.

On 2/6/18 I switched bags to a smaller bag and only took money that I needed until returning that night. I left a $100 bill in my wallet and left it in my bigger purse. I left the bigger purse on the chair. That day, housekeeping and maintenance (to check an air conditioner problem) was scheduled to come in.The next morning I checked my wallet and the $100 bill was gone.I made a report with the head security Henry [-] and he told me that he would conduct an investigation in which I didn’t see any papers or proof of an actual investigation. On my last day there, I asked for the conclusion and he didn’t even have the courtesy to talk to me in person but to speak with my mother on the phone saying that the money wasn’t in the safe, therefore, they can’t return my $100 that was stolen by their employees. In their eyes, a theft can be excused and continues to work there today. I advise any possible guest to avoid this hotel at all costs for they will take advantage. I’m very disappointed to know that my $100 was stolen and there was no justice especially coming from a hotel that supposedly is 4 stars and has a good reputation. What a shame.