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“Couldn't be better”

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Courtyard by Marriott Bogota Airport
Ranked #13 of 268 Hotels in Bogota
Certificate of Excellence
Reviewed 4 weeks ago

Brand new location, very much care details along all the facility. Beautiful rooms, nice bed, nice closet, nice shower, great room service and very nice environment at the lobby level. It is pretty close to the airport, you can hear far the aircraft taking off thanks to a good sound isolation. This is my third time, no plans to change it. I will consider it as adult and business hotel.

  • Stayed: October 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Eduardo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 468 reviews

Reviewed 4 weeks ago

It´s a typical Courtyard, with clean and functional rooms.
The lobby is nice, featuring a cool bar and a good restaurant where I had dinner.
The problem that I had, because of which I am considering them only Reasoable, was with the shuttle from the airport.
I called the number I got from their website upon arrival, and the lady said the don't offer such service. Long taxi line and not that much of a distance, so I ended up walking for about 20 minutes to the hotel.
When I complained, the manager gave me a bottle of water on courtesy, and excused explaining that they have a call center and someone from Mexico who doesn't know about the shuttle picked my call (??).
Be aware..

  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank HFLenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard b, Manager at Courtyard by Marriott Bogota Airport, responded to this reviewResponded 4 weeks ago

Dear Mr, Flenz

Thank you for taking the time to tell us about your experience at Courtyard Bogota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Courtyard, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest confident that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

I am at your entire disposal for any further requirement or information

Best regards

Iris Delgado

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Every time we visit Bogotá and stay at the Courtyard is even better. Love the breakfast buffet, so deliciously Colombian. From Alvaro picking us up at the airport to Jennifer at the Front Desk and the girls waitressing in the restaurant (I wish I got their names) to the housekeeping girl who took my husband’s shoes to shine them herself because we were going to our son’s wedding in Tenjo and needed his shoes cleaned....you don’t get such special attention anywhere else but at the Courtyard by Marriott by the airport. Keep up the great work...Make Colombia proud....millón de gracias.

Stayed: October 2017, travelled with family
Thank Myriam33411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017

My title says it all. This hotel is lovely. The staff is very friendly, the rooms are spotless and the food is good.

The only negatives are that it's not near other restaurants or things to do, and the buffet, which is tasty, is surprisingly expensive (close to $20). I recommend you ask to see a menu.

Other than that, it's super-nice there, very economical if you book direct rather than use a hotel booking service (around $70-$80) and literally only 5 minutes to the airport. However, due to its location, going to the hotel FROM the airport takes 20 minutes because you have to drive a long way past it to get to the side of the street where it's located.

I would definitely stay there again if I wanted to be near the airport.

  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank GwenTessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017

Excellent hotel near airport. Room well sized and well priced. Airport shuttle
on time. Staff well trained. Bar/restaurant had good offerings and good service. If you need a comfortable, well run hotel near the airport, this Courtyard property would be hard to beat.

  • Stayed: October 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank Kenneth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard b, Gerente at Courtyard by Marriott Bogota Airport, responded to this reviewResponded 13 October 2017

Dear Mr. Kennet

We really appreciate your time and comments regarding your stay at Courtyard. It is always a pleasure to receive a positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Best Regards

Iris Delgado

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Bogota Airport

Address: Calle 26 96 J-90, Bogota, Colombia
Region: Colombia > Bogota
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 268 Hotels in Bogota
Price Range: ₹ 4,612 - ₹ 8,834 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard by Marriott Bogota Airport 4*
Number of rooms: 144
Official Description (provided by the hotel):
With the best location in Calle 26 area, at Courtyard by Marriott Bogota Airport our goal is to make your stay the best possible, because no matter the reason of your visit, traveling should always be an excellent experience. Avoid traffic jams at the perfect point of entry and departure of Bogota City, and discover our modern, comfortable and soundproof rooms equipped with 42'' LCD television, safe deposit box, in-room coffee and tea, iron and iron board, work desk, individual temperature control and complimentary high speed internet. Keep your business day humming at our contemporary lobby, where you can approach one of our multimedia stations and enjoy a Colombian coffee while you access our complimentary high speed internet and project on a personal screen. After your day of work give yourself a treat at CENTRO restaurant and savor local beers, international drinks and dishes of the season, always with a local touch. ... more   less 
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