I was on business trip for over three months and the staff at NH cien made me feel at home. Specially Alex, Andrea, and William they were so attentive and were always there for anything I needed. Great team!More
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I was on business trip for over three months and the staff at NH cien made me feel at home. Specially Alex, Andrea, and William they were so attentive and were always there for anything I needed. Great team!MoreShow less
Thank you in advance for your feedback, we are glad to know that you had a great experience with us. We are going to share your comment with the staff.
We are glad to see you soon,
Good hotel with very good rooms. The main concern of this hotel is related to the noise on the room that makes difficult to sleep. I think they should evaluate the insulation of the rooms to move te hotel to the TOP rate.
Dear Mr Skynaldo,
Thank you for taking the time to share with us your experience at NH Collection Royal Terra 100, this comment is so important for us, to improve our hotel and to do it better for your return. We are glad to check this situation, and look what its happend with the noise in the room.
I could not sleep thanks to a drop of water that fell on a metalized surface inside the air-conditioning central. The kind of thing that should not be the guest to discover .... and, at the front desk, the clerk's suggestion was to send someone from the maintenance room to the room at 2am or change the room in the middle of the night.
Dear Mrs Erlana,
Thank you in advance for your feedback, we are improving everyday to make best possible experiences. The front desk is always attentive to every situation, giving different options fot the guest, unfortunately this inconvenient didn´t allow us to bring you the best solution, but as I told you we are working hard everyday, solving each situation to make excellent stays.
Very good maintenance and service. The glass doors were not well adjusted since one of them did not close properly and the other was scratching the floor. Breakfast good and the dinner as well. The entrance in the side walk there are ramps that difficult the transit of vehicles.
Dear Guest Rogerio,
Thank you for taking the time to share with us your experience at NH Collection Royal Terra 100, we are glad to know you had an unforgettable stay with us.
As it is our goal, we want our guest to feel just like home while they have all they need supported by an excellent service, for that reason we are going to see all the things you see in the hotel, to improve our service and your experience wtih us.
Please remember that his is always your home, and we will be joyfull to serve you again.
Every time I go for work to Bogota, I ask to stay at this hotel. The rooms are very comfortable, nice design, Nespresso machine, hi tech, complete mini bar and laundry service 24 hours. Everything you need for a perfect business trip. The staff is very nice and proactive. Highly recommended.
Dear Mrs. Natalia L,
Thank you for taking the time to share with us your experience at NH Collection Royal Terra 100, we are glad to know that we can offer you all the facilities that you need for a perfect business trip. Please remember that we will allways be happy to assist you if you need some help with transportation or information about good places where you can go after a long day of work.
Hope to have you back soon,
Nothing to complain. Everything is worth for it's quality. There are some supermarkets by walking within 5 mins. The WiFi speed is good enough to receive mails & making some voice calls. A small gym can be used at the roof. The breakfast is fine, but not having so many options compared to other NH hotels.
I would choose the hotel again next time.