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Sheraton Bogota Hotel
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Reviews (1,726)
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1,726 results
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539
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25
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973
539
151
38
25
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All reviewsclose to the airportclub levelnice hotelinternet worksbusiness tripfree shuttleindoor poolroom serviceel dorado airportbusiness centerbusiness travelerexcellent choicerooms are cleanconvenient locationshuttle servicemini barbreakfast was included
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3 - 8 of 1,726 reviews
Reviewed 2 weeks ago via mobile

Había olvidado mi paraguas en un salón del hotel (no estaba alojado) anoche 3 de abril y cuando volví ya no estaba. Increíblemente en menos de 5 minutos alguien se llevó mi paraguas de un salón de Sheraton de Bogotá y poca o nula ayuda o asistencia recibí ni del personal de seguridad ni tampoco del recepcionista. Lamentable que esto ocurra en un hotel de esta categoría.
It is incredible, but after less than 5 minutes after I left my umbrella in a meeting room of the Bogota Sheraton, it just disappeared. Little or no help did I receive neither from the security staff nor from the Front Desk’s. I wasn’t staying at the hotel, just attending a meeting, but it’s very deceitful that such thing occurred in a 5-star Hotel.

Stayed: April 2018, travelled on business
Thank Hectormdiaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario G, Director General at Sheraton Bogota Hotel, responded to this reviewResponded 2 weeks ago
Google Translation

Estimado señor.

Lamentamos la perdida de su paraguas, sin embargo; el Hotel no es responsable de las pertenencias de los visitantes. Tenemos siempre la precaución de informarlo al comienzo de cada evento.

Entendemos su inconformidad, no obstante, es una situación que se sale de nuestro manejo, control y administración.

Cordialmente,

Dario Gonzalez G
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The hotel is very close to the airport. Everyone was very friendly and I enjoyed a sumptuous breakfast with a lot of local fruit. The health club viewed the street where a number of office workers started their day so it was an entertaining workout to see how people of Bogota got to work and how their work fashion looked like. There is a free shuttle to and from the airport that makes everything convenient to catch your flight in the morning. I highly recommend the hotel, it provides a quiet night sleep and all the comforts of home.

Stayed: March 2018, travelled solo
Thank Michael_94502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario G, Gerente at Sheraton Bogota Hotel, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you so much for your comments we really appreciate the score you gave us also we are more than happy to know you had an excellent say with us!

Hope to see you very soon in our hotel.

Cordially

Dario Gonzalez
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Always that I travel to Bogota I'm stay on this hotel. For his excellent services and location. I recommend this hotel for everyone that travel to Bogota for business or for pleasure. Normally on my company we uses the Sheraton hotels as one of the first options

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank castro5841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario G, Gerente at Sheraton Bogota Hotel, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you so much for your kind comments, we really appreciate your time and your valuable feedback; for us is a honor to have as our important guest.

Hope to see you very soon!

Cordially,

Dario Gonzalez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018

I was more than happy with all services provided by the hotel and by the employees, they were all willing to help and go further their duties. I will definitely recommend this hotel to any new customer.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank monicajeada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario G, Gerente at Sheraton Bogota Hotel, responded to this reviewResponded 4 weeks ago

Dear Mrs Jeada,

Thank you so much for your comments, we really appreciate your time and the score you gave us.
We are happy that you enjoy your stay with us.

Hope to see you very soon!

Cordially

Dario Gonzalez G
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

The hotel is very outdated. Girls at the front desk are not nice at all and food in the restaurants is not good at all, and its overpriced. Not even pizza was okay. You are much better next door at Marriot or at the Four points. Rooms are spacious but again, outdated. Music from the sushi bar can be heard loudly in great part of the rooms. I did not like the atmosphere either. The concierge service is great though.

Stayed: March 2018, travelled with friends
Thank Ana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario G, Gerente at Sheraton Bogota Hotel, responded to this reviewResponded 11 March 2018

Dear guest,

We would like to thank you for the time spent in responding our survey. Your feedback is very important for us because it allows us to know the perception you had at the hotel. We appreciate your comments and your recommendation because in this way we can improve our services and products.

We hope to have the opportunity to serving you in a coming visits to the city.

Cordially

Dario Gonzalez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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