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“Only improvement could be better internet”

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Sheraton Bogota Hotel
Ranked #18 of 268 Hotels in Bogota
Certificate of Excellence
Reviewed 14 October 2017

Hotel was clean. Good value for money. Very friendly, helpful staff. Easy access to town. The only improvement would be in the quality and bandwidth of internet (and most of the channels on the TV were non-functional - but who watches TV anyway?)

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriana D, Director General at Sheraton Bogota Hotel, responded to this reviewResponded 19 October 2017

Dear Guest

We would like to thank your suggestion about Internet, we are working hard to improve this service. On the other hand, we are glad to know that you enjoyed our facilities and friendly service from our associates.

We hope you will join us again soon.

Best regards,

Dario Gonzalez
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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18 - 22 of 1,552 reviews

Reviewed 11 October 2017

second time of staying here. both times on Floor 10 with access to the lounge.
Breakfast is good but rather limited on hot food better choice on level 2 in the restaurant.
The problem comes throughout the day, after breakfast is finished it seems to be left alone until evening time. A flask of coffee (catch it right and it might be hot), selection of teas, a water dispenser and a small fridge to hold bottles still and sparkling water and other carbonated drinks. this is often barron. Arrived back to the hotel today around 2pm and found 1 bottle of carbonated water.asked if they could restock and was offered a handfull of still water bottles.Tasty snacks are cupcakes and cerialbars. again get then whilst you can.

Room: don't accept 1005. first room next to the lounge. 2.30am and staff start visiting down the corridor with trollies and offload the wares for breakfast go from carpet to wood flooring right outside the door. Starts again at 4.15am. Plates, pots, cutlery, trollies, voices give you an unforgettable dawn chorus.

That said, the room was good. Quite a heavy duvet. Clean and spacious. Wifi was strong up on the top floor.
The restaurants are very good and a good variety on offer.
Can't finish without mentioning the staff. Helpful, attentative and always offering a walm welcome.

  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Pete D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriana D, Director General at Sheraton Bogota Hotel, responded to this reviewResponded 12 October 2017

Dear Guest.

First of all, we would like to apologize for the inconvenience we cause you, know that we are truly sorry about it and that your comments will help us, examine and improve our services.

It is waiting for you a cortesy in your room.

Best regards,

Dario Gonzalez
General Manager

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Reviewed 10 October 2017

Super performance to all personal, with great additud to every person that for any reason pass the Sheraton restaurant, lobby or asked a question or direction for inside or for outside that hotel, thanks everyone for the dedication to their work.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Julio Cesar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriana D, Director General at Sheraton Bogota Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest

Thanks so much for all you kind words, for us making our guests happy is the principal that we strive to achive in every stay.

We look forward to have you back.

Best regards,


Dario Gonzalez
General Manager

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Reviewed 9 October 2017

This time the room was much better than in my previous stay. I was assigned a Starwood preferred room, it is more quiet and allowed me to rest better. The staff was friendly and professional, they took care of a couple of small requests with no problems.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hectorguillermosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriana D, Director General at Sheraton Bogota Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest

It is very rewarding to have our guest enjoy Starwood Prefered Guest status that we are known for and more, so to know that we carrier all the request you got.

For us, our guest satisfaction come as a priority, so thank you once again for giving us the chance to make your stay memorable.

Best regards,

Dario Gonzalez
General Manager

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Reviewed 9 October 2017

I was sent there by an airline after our flight was cancelled. Their very friendly staff made my frustration with the whole flight cancellation melt away. They were very nice. The food at the restaurant was good and the room neat and clean. I would definitely recommend this hotel.

  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Myriam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriana D, Director General at Sheraton Bogota Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest.

We are glad to know that you were able to change a bad experience for a satisfactory one and you enjoyed our services.

We hope you will join us again at an early opportunity.

Best regards,

Dario Gonzalez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Bogota Hotel

Address: Calle 25bs 69 C-80, Bogota 110421, Colombia
Region: Colombia > Bogota
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Bogota
#13 Luxury Hotel in Bogota
#31 Family Hotel in Bogota
#40 Business Hotel in Bogota
#45 Romantic Hotel in Bogota
Price Range: ₹ 5,967 - ₹ 12,648 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Bogota Hotel 4*
Number of rooms: 247
Official Description (provided by the hotel):
Located in the new business center of Bogota at international airport. ... more   less 
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Also Known As:
Sheraton Bogota Hotel Bogota
Four Points Bogota
Bogota Sheraton
Bogota Four Points

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